Επισκέπτης Χρήστης
20 Αύγουστος 2021
I am a single woman travelling on business. I’m not one for writing reviews but I feel like this is very important. Due to reasons on my end and my team not sending me through the funds for the whole booking (damage deposit) I was unable to stay. I made it very clear when I arrived at the apartment and was told I would receive a refund. After contacting the LV team I was made aware it was a non refundable booking. There was no issue with this, however I was already advised at the apartment that I would receive a refund (I wasn’t aware it was non refundable at this time). I own a successful company and I prefer to travel without putting the details of my company as it causes an unfair advantage. After contacting the team the next day I wasn’t overly impressed with the communication. As a business woman I appreciate the regulations of other businesses, however I also do appreciate clear communication. In this situation I felt that there was a lack of this. We could narrow it down to a language barrier but the access with have to translator is instantaneous. It’s a shame that there was this issue as I had already spoken to the gentleman I met at the apartment about a longer stay. The apartment I had booked was beautiful. It had everything you need and it’s in a lovely location (the reason I chose it). As I stated, it’s a shame because from previous experience when I travel under my company name there is an immediate advantage to travelling and resolving issues immediately. I don’t agree with this as I believe everybody should be treated equally regardless of their status in the world. I will be clear that I booked 2 nights at the apartment. The cleaning fee of €80 was refunded. I hope that this company learns to hold more compassion in the future as I can guarantee the same response would not have been given to somebody like Bill Gates. Remember, you never know the business you have lost until it’s gone.
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