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"The room was a little cold even with the heating on maximum. Location was good and facilities in the room is excellent. They even have a coffee machine in the room."

"Extremely close to the train station, which means it's also very near the pier, making travel super convenient. For dining, it's close to the Old Town and the Covered Bridge. It's the perfect choice for a layover combined with a city walk."

"Super clean and cozy. The breakfast is provided with no additional fee and it is a decent quality. City pass is provided via email in advance, so you can register it in your Apple Pay and ride any bus inside Lucerne city. You can take a 19 bus from the Luzern Bahnhof to arrive to the hostel. The hostel has a spacious public place where you can work/study or chill or have a meal by yourself. No towel is provided and you need to bring your own."

"Service: Quite dissatisfied with one of the long-haired girls; her attitude was very impolite, and she seemed to treat Chinese guests differently. Early check-in required an extra 20 Swiss francs per person. If we didn't check in and just wanted to store our luggage, it cost 6 Swiss francs for two suitcases. In short, they found all sorts of ways to charge us. Room: Generally quite clean, but there was no hairdryer in the room. We had to ask the front desk for one?! Transportation: Bus route 4 is right next to the hotel, which is extremely convenient for getting around and goes directly to Lucerne train station."

"Hands down, this is a very lovely hotel and is the most glittering gem in Lucerne. The place is….. - located in a vantage point that commands a superb view of the lake - nice and comfortable that puts it on the pedestal in the same league; - squeaky clean and spick and span; - very comfortable bed that you are mollycoddled, from the very first moment you hit the sack; - quiet and reclusive, and conveniences are a stone's throw away; - Facilities just as described Simply the best accommodation in Lucerne!"

"The room is very warm, the window is the cattle and horses of the farmers, very good natural environment, very quiet, breakfast is very rich. The location is a few hundred meters from the city center train station. It is very convenient to take a S6 from the city center train station for ten minutes."

"This hotel used to be a prison, and honestly, the facilities are fine, but the ventilation is an issue. The room is tiny, probably only about 10 square meters. The service, however, is quite good. The location is excellent, right in the city center."

"This hotel offers incredible value for money! During the Spring Festival, it was less than 500 a night, which was perfect for a solo traveler. It even has a charming, vintage-style small balcony. It's less than a 10-minute walk from Lucerne train station, and directly below it is what feels like Lucerne's main commercial street. It's also very close to Migros. I'll definitely stay here again next time I visit Switzerland!"

"Location wise is good as it’s right in the middle of the old town. Walking distance from the ferry dock and train station but stairs and cobblestones make it hard to drag your luggage. The only redeeming quality about the room is its size. The quadruple room is a good size for 4 adults with 4 luggages. However the amenities are close to nothing, the wifi is crap and the TV is always faulty. Cleanliness is average - doors are chipped and rusty, the tub is also chipped and dirty. We stayed quite a lot of nights and after the first two nights it’s like the housekeeping staff gave up on properly cleaning the room and replenishing the amenities. Would stay again only as a last resort."

"The hotel is more than 500 years old and has a sense of history. The rooms are clean and spacious. The service is warm and welcoming. The restaurant is decorated in a European classical style with a warm flavor. The hotel is in a prime location, close to the river and a 10-minute walk from the train station, which is very convenient."