Επισκέπτης Χρήστης
26 Μάιος 2024
I booked The Oberoi as a surprise for my husband's 40th and it did not disappoint. Before arriving, I was in constant contact with Mamdouh who was able to promptly answer any query I had and facilitate all the requests I had to help make my husband's birthday extra special. Upon arrival, we were greeted in such a lovely manner, we felt like royalty. Soukania was so friendly and kind during the whole check in process. She has a very warm and bubbly personality and it was a delight to interact with her during both the check in and check out process. We were absolutely blown away by just how beautifully stunning this hotel is. The architecture, especially in the courtyard is very intricate & magical and the pictures don't do it justice; it is even more beautiful in real life. When taken to our villa, we were pleasantly welcomed with a chocolate cake, champagne, birthday decorations and cupcakes for the kids. A lovely touch. The villa was very spacious and had everything we needed; a comfortable bed, good quality toiletries, fresh fruit & water replaced daily, top notch hairdryer, the list goes on. Housekeeping was very proactive and even replaced our toothpaste when they saw it was low. The food was of a very high standard, whether we were ordering by the pool or at dinner. The breakfast team were an absolute delight. They even remembered how I like my coffee by the second day. The staff were so friendly and smiley and had a great rapport with my kids. There were not many kids staying at the resort whilst we were there but the staff still made them feel special. There are 2 lovely donkeys on site named Sugar and Brownie. My son was fascinated with them and would visit them 7-8 times a day, even riding Sugar a few times. The staff kindly provided him with vegetables each day so he could feed them both. The kids both used kids club one day; they had lots of activities on offer ranging from arts and crafts to video games. The kids throughly enjoyed their time there...whilst we made use of the beautiful spa! If you are thinking about staying here, just do it, you will honestly not be disappointed. This is truly a 5 star hotel where all staff go above and beyond to make your stay as pleasant and enjoyable as possible. The hotel grounds are some of the best we have ever seen. We travel quite a lot around the world and are fortune to stay in some really beautiful 5 star resorts, and this is one of the best! I would to end by saying an extra big thank you to Mamdouh who made our short trip so memorable. He would check on us throughout the stay to make sure we were always ok. We felt really looked after. He is a true asset to The Oberoi team. I am so glad we picked The Oberoi and we will definitely be returning to this beautiful resort.
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