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5 star

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City Centro by Marriott Ciudad de México
4.3/5111 κριτικές

City Centro by Marriott Ciudad de México

Centro Historico Mexico City|0.54km from city center
While this hotel was aesthetically pleasing and in a good location for relatively easy access to many tourist spots, the amenities, service, and operation was absolutely horrible! The language barrier was also very challenging and one would think for this to be such a hot spot that they would have staff fluent in English for tourists. I was told that the hotel had english-speaking concierge that would be able to guide me with questions on transportation, etc. and that was not the case. Day 1: - Language barrier made check-in unnecessarily challenging - Language barrier made the ability to assist us with our desired tours impossible, thankfully we had a backup plan and had gathered information for ourselves - Bikes as advertised were not available AT ALL, at no time during our stay and per guests that had arrived a week prior the bikes had not been available (out for repairs & unavailable the entire stay)...this was the method of transportation we had planned on using AND had supposedly reserved for the afternoon of our arrival, thus causing us to have to change plans - My 1st evening in the room the air conditioning was not working and my room was SCORCHING! I was calling every 1 - 1.5 hrs asking for assistance, and even though they are able to control it remotely they could not get it working....I was only able to rest approx. 3 hrs and woke up congested and with a migraine. The young woman at the front desk did everything that she could to communicate the issue and actually did apologize that I was ill, however was not successful in her attempts to reach 'The Manager' as she said that 'the manager' would not return calls made in attempt to speak with me - this ultimately made me late for our tour/lunch reservation due to attempts to handle the situation. Upon return for the afternoon I was told that the A/C was fixed. Upon arriving in the room I found it to be freezing cold and attempted to turn the unit off, the front desk staff KEPT turning it back on, even after attempts to help them understand that the temperature was still not being controlled within the room, thus I was probably able to get 4-5 hrs of sleep and my cold/congestion got worse.....and they said there was no room available to move me to All that said, I have my complaint into the booking agency and hotel corp office, but am writing this review to warn anyone contemplating their stay at City Centro Ciudad de Mexico
Hotel Punto MX
4.3/5101 κριτικές

Hotel Punto MX

Centro Historico Mexico City|0.52km from city center
We stayed at this hotel for 5 nights (August 20-25, 2022) Our stay was excellent. From the time we checked in and checked out, the process was great. Everyone was very helpful and accommodating! It was plus for me as it seems that everyone speaks English. Breakfast was included during our stay! Food was excellent. Pretty much a brunch for us, as breakfast is served from 7 am till noon: a full service. There was always something different from the day before. They even cooked food as requested. The servers were on top of what we needed or asked! A free drink was also included during our stay: The Rosa Mezcal was sooo good! Our room was very clean, and spacious enough for two people. The room is cleaned everyday! Always good to come back to a clean room after a long day out. Although we have to wait for a few minutes for the shower to get a hot water, we loved it. After a long day out, the showers was excellent once the hot water is on. We were given a room at the back, no windows, but we didn't care for it anyways. No street noise for once. Excellent location, close to everything! All walkable. There are restaurants, coffee shops, pharmacy close by. They also arranged our tour , and our ride to the airport. I can't emphasized enough how exceptional service they provide for their customers. We will definitely stay here again, and highly recommend staying at this hotel. Thank you guys! Keep up the excellent job!
Hotel Ritz Ciudad de Mexico
4.3/5114 κριτικές

Hotel Ritz Ciudad de Mexico

Centro Historico Mexico City|0.51km from city center

Τελευταία κράτηση πριν από 17 ώρες

We were booked in this hotel by our airline after a very long, hard day. We hadn't eaten since breakfast and had a terribly stressful day of standing for hours and hours in the chaos of the airport during a covid crisis. We thought a ”Hotel Ritz” near the zocolo would offer a nice respite with a good meal before heading back to a rebooked flight in the early morning. But, alas, it was not to be. The staff who greeted us were very nice and professional. But our room was down a long, stark hallway and despite being in an old, historic building, there was zero character inside. The room was functional, though the shower was only lukewarm. When we went to the restaurant, which had all of the charm of a school cafeteria, and gave them our voucher for $600 pesos, they gave us a worn printout with a small selection of meals, then told us only 4 options were available. None were anything we would choose. We had planned to buy drinks with dinner, but they made us sign a receipt saying we had spent all $600 pesos ($30 U.S.) before even serving our food, which would have maybe cost $300 p. tops off a real menu. I ate part of a rubbery piece of chicken with a small wilted salad and my husband had a sandwich on white bread. Afterward, we walked somewhere else for food and drinks, which we should have done to begin with. We passed one other family eating in the hotel and noticed they had McDonalds take-out. Later, we checked their regular menu, which had many options that would have fit easily into the $600p budget. The treatment felt insulting. We had been given taxi vouchers to and from the hotel as well. At reception, we requested they schedule our morning taxi, which they assured us they would do. I got up early to double check with the morning reception that it had been scheduled, and they said yes - it was on its way. The hotel is on a section of street that is pedestrian-only, so we walked our luggage to the nearest spot for auto traffic and waited. The taxi never came. Finally, my husband went back to the hotel to ask for help and was told to call an Uber. It was clear that they had not called the taxi for us, and we lost almost an hour of time getting to the airport because of it. Oh yes, and the elevator buttons do not work. And the walls are extremely thin. Someone had sick kids nearby and the screaming and coughing echoed loudly through the halls all night. We could hear every flush and every conversation in that corridor. Most MX hotels have solid brick and stucco walls that block sound, but not this one. The Centro area is wonderful, and worth staying in for a night or two, but I recommend the Best Western Hotel Majestic. We stayed in a suite there at the beginning of our trip and our giant room was beautiful, overlooking the zocolo and the staff were great. The rate was good, too. If you have more time in CDMX, Coyoacan is my favorite neighborhood for lodging, but it's nice to spend some time in the centro. I also want to mention that we ha

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Διαβάστε κριτικές επισκεπτών για ξενοδοχεία σε Mexico City

Ψάχνετε για ξενοδοχεία κοντά σε Reloj Otomano; Συγκρίνετε τιμές δωματίων και κριτικές για να βρείτε την ιδανική διαμονή.
Hotel MX zócalo
3.9/5122 κριτικές
Centro Historico
Excellent staffing. Antonio and Rocio at the front desk, and Valeria and Jackqueline who served breakfast were all so attentive and friendly. The hotel was located two blocks from Zocalo, so obviously within a walking distance from restaurants, shops, cathedral, various museums, etc. Free breakfast included scrambled eggs, chilaquiles (tortilla chips w/ red or green salsa of your choice), frijoles (refried beans), fresh fruit (papaya and cantaloupe), coffee and tea, toast, milk, cereal. The room was clean, and offered a safe, comfortable bed, TV, two bottles of water, hot shower, towels, and body soap/shampoo. I would stay at this hotel again. Highly recommended.
Hotel Ritz Ciudad de Mexico
4.3/5114 κριτικές
Centro Historico
We were booked in this hotel by our airline after a very long, hard day. We hadn't eaten since breakfast and had a terribly stressful day of standing for hours and hours in the chaos of the airport during a covid crisis. We thought a ”Hotel Ritz” near the zocolo would offer a nice respite with a good meal before heading back to a rebooked flight in the early morning. But, alas, it was not to be. The staff who greeted us were very nice and professional. But our room was down a long, stark hallway and despite being in an old, historic building, there was zero character inside. The room was functional, though the shower was only lukewarm. When we went to the restaurant, which had all of the charm of a school cafeteria, and gave them our voucher for $600 pesos, they gave us a worn printout with a small selection of meals, then told us only 4 options were available. None were anything we would choose. We had planned to buy drinks with dinner, but they made us sign a receipt saying we had spent all $600 pesos ($30 U.S.) before even serving our food, which would have maybe cost $300 p. tops off a real menu. I ate part of a rubbery piece of chicken with a small wilted salad and my husband had a sandwich on white bread. Afterward, we walked somewhere else for food and drinks, which we should have done to begin with. We passed one other family eating in the hotel and noticed they had McDonalds take-out. Later, we checked their regular menu, which had many options that would have fit easily into the $600p budget. The treatment felt insulting. We had been given taxi vouchers to and from the hotel as well. At reception, we requested they schedule our morning taxi, which they assured us they would do. I got up early to double check with the morning reception that it had been scheduled, and they said yes - it was on its way. The hotel is on a section of street that is pedestrian-only, so we walked our luggage to the nearest spot for auto traffic and waited. The taxi never came. Finally, my husband went back to the hotel to ask for help and was told to call an Uber. It was clear that they had not called the taxi for us, and we lost almost an hour of time getting to the airport because of it. Oh yes, and the elevator buttons do not work. And the walls are extremely thin. Someone had sick kids nearby and the screaming and coughing echoed loudly through the halls all night. We could hear every flush and every conversation in that corridor. Most MX hotels have solid brick and stucco walls that block sound, but not this one. The Centro area is wonderful, and worth staying in for a night or two, but I recommend the Best Western Hotel Majestic. We stayed in a suite there at the beginning of our trip and our giant room was beautiful, overlooking the zocolo and the staff were great. The rate was good, too. If you have more time in CDMX, Coyoacan is my favorite neighborhood for lodging, but it's nice to spend some time in the centro. I also want to mention that we ha
Barrio Downtown Mexico City Hostel
4.6/578 κριτικές
Centro Historico
Very clean hostel and great facilities. Most evenings there’s events at the hostel like karaoke or movie nights. Or if that’s not for you there’s loads of great bars and clubs nearby. The hostel provides free tours around the city. Jair took my group on a cycling tour and a trip via the subway to Coyacan. He speaks great English, knows everything about the city and is fun to have a joke with. Deserves all the tips.
Hostal Casa MX Centro
4.2/572 κριτικές
Centro Historico
The rooms and facilities are a bit old, the ventilation is not very good, but close to the attractions, you can go to many places on foot. There are also a lot of shopping around. If you don't mind having a taste, you can consider it.
Hotel Principal
4.2/5100 κριτικές
Centro Historico
We really liked this hotel even though remodeling was ongoing. The workers came in at 5am and made themselves known right away after a short talk with the manager they were very respectful and were quiet they next several days that we were there! This is an awesome location! A short cab ride to the Museums, the cathedrals, the shopping centers, the restaurants and the night life. We had a family room 3 beds in a large room and 1 queen size bed in a connecting room. Only 1 bathroom but two sinks. We were able to manage getting ready every morning and evening! No fridge, microwave or coffee pot. But the nearby restaurants were open early enough for full breakfast and coffee not to mention most of the bakeries were open some even 24 hours! Again the key is location! We found a karaoke bar and had a great time singing and Imbibing tequila and beers. The DJ really got into the singing and we had a great time!! There was even a band playing in a side street that played Chuck Berry songs for us as we are from St Louis!! Again location of this hotel is key!! The room is comfortable and very clean. The room came with breakfast in the upstairs top floor overlooking Calle Bolívar. Breakfast was great and very filling. You will not be disappointed!
City Centro by Marriott Ciudad de México
4.3/5111 κριτικές
Centro Historico
While this hotel was aesthetically pleasing and in a good location for relatively easy access to many tourist spots, the amenities, service, and operation was absolutely horrible! The language barrier was also very challenging and one would think for this to be such a hot spot that they would have staff fluent in English for tourists. I was told that the hotel had english-speaking concierge that would be able to guide me with questions on transportation, etc. and that was not the case. Day 1: - Language barrier made check-in unnecessarily challenging - Language barrier made the ability to assist us with our desired tours impossible, thankfully we had a backup plan and had gathered information for ourselves - Bikes as advertised were not available AT ALL, at no time during our stay and per guests that had arrived a week prior the bikes had not been available (out for repairs & unavailable the entire stay)...this was the method of transportation we had planned on using AND had supposedly reserved for the afternoon of our arrival, thus causing us to have to change plans - My 1st evening in the room the air conditioning was not working and my room was SCORCHING! I was calling every 1 - 1.5 hrs asking for assistance, and even though they are able to control it remotely they could not get it working....I was only able to rest approx. 3 hrs and woke up congested and with a migraine. The young woman at the front desk did everything that she could to communicate the issue and actually did apologize that I was ill, however was not successful in her attempts to reach 'The Manager' as she said that 'the manager' would not return calls made in attempt to speak with me - this ultimately made me late for our tour/lunch reservation due to attempts to handle the situation. Upon return for the afternoon I was told that the A/C was fixed. Upon arriving in the room I found it to be freezing cold and attempted to turn the unit off, the front desk staff KEPT turning it back on, even after attempts to help them understand that the temperature was still not being controlled within the room, thus I was probably able to get 4-5 hrs of sleep and my cold/congestion got worse.....and they said there was no room available to move me to All that said, I have my complaint into the booking agency and hotel corp office, but am writing this review to warn anyone contemplating their stay at City Centro Ciudad de Mexico

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