Quality Hotel Dorval

I booked this a couple of months ago and we had stayed there before, although several years have passed. I booked a King room and when we checked in it was not available- the explanation was that “the government had taken over all the floors with king rooms”. Ummm. We stayed on the first floor but it felt like the basement. Never again. Staff were lovely but there seemed to be a lot of security staff…

It was nice, we had a room on the 1st floor but I would consider it the basement there was a security guard stationed beside the elevator,

We booked Quality because of its proximity to the airport and free shuttle service. Getting to the shuttle bus around 11pm, we were unable to open the door because the driver was asleep at the wheel. As we and other passengers tried to get his attention, it took multiple efforts in the freezing Montreal winter temperatures to wake him up and eventually open the door. Rather disoriented, he questioned why each person was on the bus with no clear thought or rationale as to why. Once we departed to the hotel, he fell asleep while driving multiple times, within the airport and on the highway, veering across multiple lanes and shoulders of the road. Passengers had to keep him awake by either screaming in fear or conversing with him to maintain his attention and alertness. Upon arriving, and bringing this to the hotel's attention, the front desk associate said this was the third complaint in less than 48 hours. We were still told it would be the same driver the following morning - we paid for an Uber instead as there is no way anyone should be taking the risk of injury or harm with that shuttle service. This is extremely unacceptable practice and the driver should have been pulled off the road immediately. This is complete neglect of the well-being of Quality's customers and other drivers on the road. We came to find out that upper management had already been aware of these complaints + previous ones and decided to keep the same driver at the wheel. We will not be staying again.

I landed in Montreal early around 1300 and i called the Hotel in regards to a possible early check in. The lady at the reception was super accomodating and provided my room as soon as i arrived. I also got the shuttle from the airport. It was convenient and a very short drive to the Hotel. The free shuttle is also a great service.

The receptionist was occupied to play with her phone in the corner. The restaurant was closed during the dinner time. Breakfast not allowed before 7.00 am. Wirl pools no water in any Shuttle driver put several large luggages at the entry door blocking access and for emergency exit. I told him but did not take care at all. We were only four people in the bus. Why putting 5 large luggages directly at the main door? No sense of security. This should be reported to CAA and MTO.

We absolutely loved our stay here. The airport shuttle was great and driver very friendly and helpful. Checkin was a breeze and they gave us a nice upgrade when they saw I was in a wheelchair. The breakfast was th best hotel breakfast buffet that I have seen yet. The food was high quality, fresh, and hot. I would definitely stay here again and would recommend it without hesitation.

The buffet for breakfast was really good but the rest was not really good

The property was very clean and the beds were extra comfortable. Free breakfast and free airport shuttle was an extra.

Staff are friendly, reception is well decorated with fish small pool in the middle, no water available at the reception but coffee. Lol. Rooms are clean and good