Apartamentos Igramar MorroJable - Adults Only

"We stayed at apartments Igramar Morro Jable Fuerteventura and unfortunately left extremely disappointed. On arrival, the apartment was acceptable, although there were a few negatives. The beds were uncomfortable, there was no welcome pack, or gesture on arrival, and the ‘sea view’ we paid extra for was very limited. None of these issues would have ruined our holiday on their own. The main problem began on the third day when we started hearing loud bangs and drilling noises. By the fourth day, it became clear that major refurbishment work was taking place in the complex. The apartments immediately adjacent to ours were being stripped out and renovated with noise continuing from 8.30am until after 7pm. This made it very difficult to relax and enjoy what was advertised as a peaceful adult’s only environment. We raised our concerns with the management and explain how disruptive the work was. The only response offered was a 10% discount if we returned the following year, which did not address the impact the refurbishment had on our stay. We also requested compensation but received none. What disappointed us most was not the refurbishment itself- maintenance and improvements are understandable but the apparent lack of consideration for guests who had paid for a quiet holiday and were not informed about the scale of work before arrival. If you are considering staying here think again as management clearly don’t care about guests when you have paid. Had we been informed about the refurbishment work before travelling, we could have made an informed decision about whether to proceed with the booking. Unfortunately we felt that guest comfort, Communication and customer service were not given the priority they deserved."