Επισκέπτης Χρήστης
11 Ιανουάριος 2025
We had high expectations for the Winter Garden day bar, given the reputation of the establishment, but unfortunately, the experience fell far short. Firstly, the service was inattentive and unprofessional. Despite the premium pricing, the staff seemed untrained and overwhelmed. Simple questions about the menu went unanswered, and when the wine was served, it came full of sediment, demonstrating a lack of basic knowledge in proper service. Even after complaining, staff did not feel a desire to correct the mistake or apologize. Adding to the frustration, we had to wait over 20 minutes just to receive the check, which not only took too long but also included drinks we did not consume. Even after pointing out the mistake, there was no apology, further highlighting the lack of accountability and professionalism. The one saving grace of our visit was the front desk staff, who were welcoming and polite, setting a positive tone at the start that, sadly, the Winter Garden staff could not uphold. For a venue charging such high prices, the lack of attention to detail and professionalism in service is simply not acceptable. I hope management takes these concerns seriously, as the Winter Garden’s current service level does not reflect the standards expected of such a venue.
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