The Blackpool Resort & Spa

Blackpool Hotel in Nuwara Eliya is a beautiful gem. The staff were incredibly friendly, making us feel right at home. The food was exceptional, and the hotel's garden was a lovely place to unwind with its vibrant flowers. Overall, a delightful experience!

This hotel was fantastic and we had a lovely stay just a shame we only stayed for one night! The pool was nice, towels were provided and the staff all very helpful. There was a lot to choose at the restaurant in the evening and Pravee was very friendly and helpful. An excellent hotel with well furnished rooms.

My original review was 5 stars, I have now reduced my rating due to the following treatment by management. On checkout we had to wait whilst our room was checked. No problems for us with that. We were then asked if we had the body lotion, approx 20-30ml little bottle from the bathroom guest toiletries. We were asked to return it, which embarrassed us greatly in the front foyer of the hotel. They made us feel like thieves. Every single hotel we have stayed in throughout many countries, the guest mini toiletries are complimentry for guests to use and take. If there had been a sign in the bathroom regarding leaving excess toiletries, we may have found it unusual and different from every other hotel, but it wouldn't have been a problem. I suggest management do this re signage, to avoid embarrassment of future guests. Keep in mind this is supposed to be an upmarket hotel, not a budget hotel. We spent a lot of money with them. So our issue is not with the general hotel or staff, but the management. What could have been a fantastic memory of this hotel has been soured. Please see below my initial review, as I stand by my assessment of the general staff and Spa; Beautiful hotel, with heritage feel. Comfortable and clean rooms, comfy bed. All general staff members, from front desk, restaurant, bar etc.. very friendly and helpful. And, Praveen, Vimukthi and Chamidu looked after us well. The Blackpool Hotel Laama Spa (managed by Sam and Sia) was wonderful! Ethan and Sia gave us a very relaxing and reviving Javanese style massage, which was perfect after doing the Worlds End walk . Really worth having one of their spa/massage treatments whilst you are staying here. Reasonably priced for a quality and professional treatment. The chefs provided delicious food, from set menus through to buffet.

Really good service and courteous staff. Really happy with the overall experience. Variety of food, cleanliness and everything is on point. Looking forward to visiting this place again. Mr Chandra Kumar is really helpful and addresses concerns

My wife and I stayed for 3 nights in this hotel. The staff and food were generally quite good, and we had a relaxing massage in the Laama spa after a hard trek in the Horton park World's End. However, the bathroom condiments are not complimentary, you can use the contents of the bottle of body lotion but you cannot take the bottle (as you can in every other hotel we've stayed in ), which would have been nice to know from the start. On checking out we had to wait for a room check and were told that a body lotion bottle (50ml) was missing and we were told there would be a charge for it. We were forced to search through our luggage and return the bottle of body lotion in the lobby. Don't stay here they are ignorant cheapskates.

Beautiful ❤️ hotel, with heritage feel. Comfortable and clean rooms, comfy bed. Every single staff member, from front desk, restaurant, bar etc.. very friendly and helpful. And, Pravee , Vimukthi and Chamidu looked after us well. The Blackpool Hotel Laama Spa (managed by Sam and Sia) was wonderful! Ethan and Sia gave us a very relaxing and reviving Javanese style massage, which was perfect after doing the Worlds End walk . Really worth having one of their spa/massage treatments whilst you are staying here. Reasonably priced for a quality and professional treatment. The chefs provided delicious food, from set menus through to buffet. Very happy with our stay here and highly recommend.

It was a good experience in this hotel, the team was VERY pleasant, and very attentive Very good coffee ( rare in sri lanka), confortable beds, it was a little cold in the hotel too, knowledges missing for the personnal to make cocktails, will comme back ;)

The rooms were comfortable with lovely views and the staff were very helpful. The buffets had a decent selection and quite tasty. Due to the bad weather we couldn't try the pool though. At first the heater didn't work but they replaced it almost immediately.

All arrangements are very good. Staff provided excellent customer service and we enjoyed with excellent foods. This can be recommend to everyone who planed to visit Nuwaraeliya. Place is beautiful and rooms are very clean. We will vist again.