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"The stay was quite comfortable,location is very good and food quality is excellent."

"Location was easily findable. food was average. good amenities at a nice price. good service of the staff. location of the hotel was easily findable. Food was average. good amenities at valuable price. good service by the staff."

"Overall, everything was good except for one issue. We had booked the hotel for 4 nights, but due to an unexpected emergency, we had to check out one night early. Unfortunately, the hotel management did not provide any refund for the unused night, which amounted to approximately RMB 1,500 (around ₹20,000). What disappointed me most was the management’s attitude regarding the cancellation request. I also submitted refund requests through Trip.com twice, but both were rejected. le the stay itself was satisfactory, the lack of flexibility and customer support in handling an emergency situation left a very negative impression."

"Me and my wife, both senior citizens, stayed in The Byke Sunshine Grand, Ooty from 16th to 19th April, 2025. Our stay was excellent and will be remembered in our memory for years to come. The staff and management was very cooperative and courteous and they solved any problem put to them, to our full satisfaction, smilingly. The food was very tasty. They observed utmost cleanliness not only in the restaurant but in the entire hotel. The location of the hotel is ideal. We would like to stay there again."

"Hotel location is good......Common areas are well maintained however the rooms are not as reflected in photograph on the website....Restaurant is not well ***aged although the staff is good but I feel there is a lot of scope for improvement. ...Buffet breakfast is good....Biryani taste was good....Food in general was good...Had to wait for more than 30 minutes for the hotel staff to transfer my luggage from room during checkout.....There was a lot of difference between the price as mentioned on trip.com and directly with hotel.....Trip.com was less for the same Privilege Suite...."

"This was our second time staying here but not so pleasant this time Food was average And some of the staffs didn’t pay attention to the room issues like flash not working in morning ; requesting to have breakfast during waiting time ( which looked liked a good gesture coz breakfast time was almost over and why to waste food but later asking to pay ( which should had been informed priorly ) Common washroom area not cleaned"

"Rooms' interiors, reception, restaurant and parking facility are good. Below are points where the hotel needs to work. 1. Repair the water leakage in the rooms as well as in the washroom. 2. During peak times, improve the strength of manpower for the breakfast buffet and also maintain something to keep food warm. I felt almost every guest had problems with getting utensils or warm food."