Hotel Gran BelVeder & Ostsee Therme Resort & Spa

"The small, charming hotel is worthwhile by its excellent location and its great potential. It is obvious that the quality standards of a Grand Hotel are aiming. However, we believe that there is lack of qualified staff and effective management that enforces these standards. In the breakfast area there was lack of cups and cocktails. When I pointed out to the staff, a service force reacted very hysterically, saying they were only third and that for financial reasons no additional staff could be recruited. In this case, I was pushed unsatisfactoryly on my shoulder and strongly asked to complain about the reception. Since I had already been disregarded by a dishonest kindness, I renounced it. The hotel was not in the entire hotel, even at the reception at request. So the chaos remained uncoordinated and the laughter was first bad. Some staff seem to be trying to show their dissatisfaction with the management, but the cleaning staff and the Eastern European staff were good at work and always friendly. “The common thing between a guest and a staff member is that both are not forced to be there.”"

Ferien- Und Freizeitpark Weissenhäuser Strand

"We've stayed in an apartment at Weissenhäuser Strand several times now. The location is nice, and there's no shortage of activities. However, that's pretty much where the positive aspects end. The cleanliness of the rooms leaves a lot to be desired. At night, you're kept awake by the noise level of intoxicated guests. Good service means addressing guests' concerns. But, just like our previous visits, our feedback was ignored this time as well. They're simply trying to make a quick buck off vacationers here. This was definitely our last time."

Beach Motel Heiligenhafen

"Some of the staff are terrible, and the local tax payment process is unclear and doesn't match the information on the government website Booked in early evening at the front desk Quoted £165 but went to present card but figure on screen was £245 I questioned this but receptionist said this was correct I said no way and she backed down and proceeded to take my payment of £165 Then she charged me for a 1 night stay 2 days government tax So for me and my partner we were charged 4 x £1.80 I later checked on your local government website and this clearly states for a 1 night stay tax is only £1.80 per person Something not right there!!!"

Grand Hotel Seeschlösschen Sea Retreat & Spa