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"I was very satisfied with my stay at this hotel. The staff, from reception to service, were warm and friendly. The hotel's environment is excellent, right by the lake with beautiful scenery. The breakfast selection was rich, offering both Western and local dishes, and everything tasted delicious."

"First time staying at this hotel! It's not super close to the JR station, but they do have a shuttle bus. It's about a 15-minute walk otherwise. The hotel itself is very large and impressive, and the front desk staff were incredibly warm and professional. The room was spacious with a beautiful view, all facing the lake. It was also very clean and the facilities felt relatively new. The large public bath on the fourth floor was very convenient to use, well-equipped, and also offered a nice view. Breakfast was abundant, with both Japanese and Western options, and the service staff were very friendly. All in all, if I visit Lake Biwa again, I'll definitely stay here!"

"The location is excellent, right next to JR Ishiyama Station, making it convenient to visit places near Lake Biwa. The rooms are also clean. Bicycles are available for rent at Ishiyama Station for 500 yen per day, so you can rent one to go to Lake Biwa."

"The lady receptionist is very helpful and kind. Much appreciated for your help! In general, the hotel situates for just a 2-minute distance from Seta JR Station, and it takes around ~20min travelling time from/to Kyoto. Reasonable facilities given the price is economic. Thank you for the hospitality."

"At this stay, the customer service of the staff was very polite and kind, so I was able to spend my time with peace of mind from beginning to end during my stay. From check-in to check-out, I was able to spend a comfortable time without feeling any inconvenience or problems. The atmosphere in the hall was calm, and the service that made me feel the attention to detail was impressive. Overall, it was a very satisfying stay."

"Extremely satisfied with this hotel, definitely a vacation experience you won't regret! First off, the check-in service was impressive, with staff literally kneeling to assist us, and they provided a very thorough introduction to all the hotel's facilities and services. The lady who helped us was beautiful, gentle, and spoke excellent English 👍 Next, the hot springs: We booked a Japanese-style room with a private onsen, and the view was absolutely stunning. The private hot spring was incredibly comfortable; all three of us could soak together with no problem, haha. The hotel's public baths were also super clean, and there was almost no one else there when we went, which made for a very relaxing soak. Then there's the food: The dinner was Kaiseki cuisine plus Omi beef shabu-shabu, which was surprisingly delicious! I thought I might not be used to Kaiseki, but that wasn't the case at all! The Omi beef was also of superb quality, incredibly fresh and flavorful after a quick dip in the clear broth. Breakfast was also very rich and varied! The room size was also perfectly fine. The only slight drawback is that check-out time is too early... 10 AM... If it could be a bit later, it would be absolutely perfect!"

"We were traveling independently, and the single room was much bigger than the one we had in a tour group before, and the environment was also very good. The highlights of this hotel: it is close to Otsu Tram Station, and there are only two stops to Kyoto by taking the new rapid line: Yamashina Station and Kyoto Station. It is more convenient to travel north to Lake Biwa. It takes less than half an hour to walk to Otsu Cruise Port, and a taxi costs about 1,000 yen. Go to Japan's national treasure town: Hikone; take the Hiei Mountain Line Cable Car (Sakamoto Station) to overlook Lake Biwa; soak in the 1,200-year-old hot springs, etc., and use the tram to transfer conveniently. If you want to see one of the three most scenic views in Japan: Amanohashidate, you can also take the JR New Rapid Line at Otsu Station and transfer to Amanohashidate Tram Station. Although this hotel is close to the tram station, it has good sound insulation and there are few trams after 10 p.m., which hardly affects sleep. We stayed here for 5 nights, visited Gion in Kyoto for one day, Lake Biwa for two days, and Mount Hiei and hot springs for one day, but it still felt like not enough time."

"The room view is wonderful and quiet. Free shuttle bus between Ogotoonsen and hotel, it takes abt 5’min ride time, very good. The hotel restaurant staff are friendly and polite. We stayed 3n and the food menu were changed daily, very impressive. The indoor and outdoor onsen are perfect and relaxing. I will recommend others go there, very good experience."

"The hotel is located right outside the Otsu Station ticket gates. Entering the property is through the attached bar and restaurant. Most of the nearby restaurants seem to close around 11pm. There are no cooking utensils, but you can bring your own food and drink in the common areas. There are also pots and water dispensers, so we were able to eat cup ramen inside the hotel."

"Room is very spacious, comes with 2 sets of facial acre products both for man and woman There's even a 6 CD player with preloaded CDs inside ranging from Jazz to sentimental songs for your relaxation Food are delicious and nicely decorated Every day it comes with some free local snacks like financiers and biscuits One incident that didn't quite went well is early morning after breakfast As we are rushing to head out before housekeeping and there's no more water in the room, we return to the dinning hall and try to ask the staff to help to fill up some water in their provided water bottle. one lady took over the bottle and head to the kitchen to fill up, but we can hear she's complaining to her colleagues about it. Shortly, while handing over the bottle, she signal us to leave. We did so but once just stepped out, she simply slams the dinning hall shut! I was surprised by her reaction. It was quite rude of her to do that. If it's against the regulation, they can rightly say so and communicate upfront than doing this repulsive reaction Overall, a nice stay amid a slight mark on the service rendered"