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"When I checked in, the person in front of me took a long time to sort out/find a solution. I waited quite a while, even though there were other staff members who should have been able to help me. The hotel interior seems to be heavily inherited; these days, the TVs are still manual. The chairs in the room are already unusable."

"Very good experience staying at the hotel recommended by trip.com"

"The hotel is located not far from the biggest mall in Palu. It is convenient to walk to the mall and back to the hotel. There is an Alfamidi (convenient store) across the hotel as well. The room is big with decent amenities. But the water for shower is not always hot, it’s warm. Breakfast menus are almost similar every day. The staff at the reception desk are kind, and helpful, and the staff helped me get my taxi driver at 4 a.m. However, the staff at the breakfast room should be trained again. There are no spoon, fork, tissue, coffee, cream and sugar on each table if you sit outside. One of the staff threw his sandal to the cat when he saw it walking around the outside area of the restaurant which is rude. Another time, I put my book on one of the tables inside and I went to take other food but they cleaned my table and put my book on the chair which is disrespectful. I hope the hotel fix this because I really like staying at SwissBel."

"Disappointed with the cleanliness of the hotel, recently found a cockroach in the room. Please pay more attention to the cleanliness of the room. And today the breakfast service was also disappointing because the restaurant staff did not allow take away food even though the breakfast quota was for 2 people and only one was used. Please pay more attention to the breakfast service for customers who are staying. Thank you."

"This trip is a business trip, the hotel room quite nice for business short trip. It is a new hotel, I didn't take breakfast because I took early flight. The overall the cleaning and the facilities is new and nice place for stay."

"It is one of the newest hotel in Palu. It is a great concept but average execution. Hotel visions as like the boutique hotel in French. European Classic type. I have twin room type one night stay and deluxe queen the next day . The twin room felt full packed of furniture and make no space to move around. Towels and bed are new so it was nice. The shower however was not enjoyable. Water flow out was terrible  with no door make water flood out of the shower box. Inside the shower box, only found a bottle of body wash (but no label) and no shampoo. Breakfast is average, open kitchen is a bit noisy. Sofa tables are rarely used because of table high position makes no sense when eating."

"best at this price! the good can be better"

"Beautiful view in the morning and evening"

"their location is very good, accross open field, perfect for workout (outdoor walk) by morning or afternoon. The staff are friendly and helpful. also the room is clean I've tried their breakfast buffet, so delicious they have local specialty foods, and it is nice able to try them. keep up the good work"

"For this low price, this hotel is the best deal you can find in Palu. However, I don't understand why they don't charge around Rp 50,000 more, including breakfast. There's a nice room with chairs and tables that wasn't used the entire week of my stay. A delicious breakfast could be served there. When I leave my hotel in the morning, I can't find breakfast anywhere nearby. All the foodstalls don't open until the afternoon. So if you stay here for a few days, you'll really have a hard time finding breakfast. Like everywhere else in Indonesia, this hotel doesn't have any information about tourist attractions. Dear management, take a lesson from your neighbouring countries Malaysia, Singapore, and Thailand, as well as Bali. Almost all hotels there have brochures with information about tourist attractions and motor cycle and car rentals. Indonesia has beautiful nature and many tourist attractions, but knowledge about tourism is completely lacking throughout the country, except for Bali. Stop blaming the government for not investing in tourism; start with yourself. In Thailand, locals collaborate to provide tourist attractions, transportation, and guides. Everyone benefits by offering food, drinks, souvenirs, and so on. But in Indonesia, no one seems to understand the importance of tourism. It's a real shame, because by doing nothing, poverty remains widespread in this beautiful country."