Hotel Tigaiga

ABSOLUTELY AMAZING ! Staff is lovely and caring and happy to help ! I didnt even tell them my birthday but they must of seen on my passport my birthday was the next day , I came back after a lovely day out and they left a lovely written card and a little gift in my room wishing me happy birthday! Honestly I will be coming back here every year and the hotel location is brilliant and hotel is lovely and quite but only around the corner from the strip

The room was wonderful, the beds were so comfortable and the location was spot on for everything we wanted to do. However, I toggled between giving it a 3 star or 4 star. First I will say almost all of the staff was AMAZING! Especially the ladies at reception. My only issue with staff, that threw off my experience was with one of the managers Yeray. On my birthday, we were heading out to dinner but i was alittle hungry so i decided to go to the buffet for something to hold me over before the resturant. There was some confusion on what was included with our package (mainly because of the language barrier as much workers only spoke spanish) but instead of confirming with the reception or pulling me to the side away from guests. He ran after me saying I needed to pay for my bill very loudly (which was 3 slices of fresh baguette and butter). It was so embarrassing, we travel alot and I've never experienced anything like this. At the end it was removed from our bill and the other manager apologized (kind of) the next day but it left a bad taste in my mouth, especially because I am a person of colour and there's already a negative connotation there. In addition, the manager who embarrassed me, didn't even make any effort to apologize to me. Now for the BUT. If you are a person of colour (Black), I would probably choose a different hotel. Nothing wrong with being the ONLY black people there but we got non stop stares. At first I was like ok, 99% of the guests were older Europeans, so maybe they just were intrigued. But it was VERY uncomfortable. It was like they've never seen a POC before. They would stare while me and my husband ate, walked around, went out to the balcony. And it wasn't just a glance, it was an over extended amount of time. All in all, it wasn't enjoyable to be around the other guests if that's the type of trip you're looking to have. The reason I did keep it at 4 stars was because everything was perfect otherwise. VERY clean, VERY organized, good tasting food (although redundant at times) and for what we came here for (a place to sleep and to be central to all of our attraction), it was a great choice for us.

I have been following this hotel on TA for years and booked to stay here earlier this year. The hotel is excellent in every way but what stands out for me is the cleanliness, the quality of the food and above all is the management and staff of this beautiful hotel as the are superb professionals. I have no hesitation in recommending this hotel should you require a peaceful holiday in Tenerife.

We booked this hotel based on the reviews here on TA and on Holidaycheck, we had high expectations which were certainly more than fulfilled. The location for us was perfect, a smallish hotel in meticulously maintained grounds, above PDLC in a lovely quiet neighbourhood, yet just 15 (ish) minutes on foot to reach the restaurants in town. We particularly enjoyed the lovely pool and the fact that you could always get a sunbed, you even got your lounger mattress and towels brought to you, thank you. Staff are all most professional, helpful and polite throughout, having travelled worldwide and staying in many hotels from 2 to 5 stars, we feel they are right at the top of their game. The hotel is kept immaculately clean, inside and out and our Teide view room was comfortable with plenty of storage facilities for clothes and cases. We had asked for a kettle and minifridge before arrival and it was ready in the room and when I told the staff the mattress was a bit firm for me, a softer topper was immediately arranged and I slept very comfortably. The varied breakfast buffet is served from 7-10 am and seating is available inside and out, the only thing we would have preferred was a glass of fresh orange juice but it certainly did not lessen our lovely experience staying here. Thank you for having us, it was an absolute pleasure and should we happen to return to Tenerife, we'd definitely be staying at Hotel Tigaiga.

We stayed here for three nights prior to joining a cruise from Santa Cruz. The hotel is a long way from Tenerife South airport (over an hour's drive) but it is well worth it. We arrived at 10pm and received a very warm welcome. Our bags were delivered to our spacious room whilst we sipped a complimentary sherry. Our room looked out over the pretty gardens but we also had a view of the sea from the balcony. The bed was very comfortable with a spacious bathroom, all scrupulously clean and very modern. The large lush hotel gardens were immaculately maintained and the pool was too. All the public areas were modern and inviting. The staff were lovely and as this is a family run hotel it is the antithesis of corporate hotel chains. The only potential downside is that walking access to the town is by a series steep steps though we didn't find this a problem, and there are plenty of taxis available. We would definitely visit again and highly recommend it.

A family owned & run hotel in an enviable location surrounded by beautiful gardens. Happy caring staff, good food, excellent, thoughtfully designed bedrooms and public areas means this is not your usual package holiday hotel by any means.