The staff at this hotel are its main asset, by a long way. We found everyone to be helpful and friendly. Reception came up with the kettle I'd requested (I can't get out of bed without at least a couple of cups of tea, lol) and the bar staff were happy to oblige us with a request we had (I shan't say what in case they were breaking the rules!). They were also extremely hard-working as they were all mucking in to clear up the cinders from the volcano that we could see smoking over the top of the ridge. That really was a monumental task and all credit to them for keeping at least walkways open. But the room fell a long way short of satisfactory. Room 403 was a nice size and had a good-sized balcony with full sea and pool view. It had great potential. However, almost half the floor tiles were loose and clunking -- I pity the people in the room below ours. The washbasin was cracked and the bathroom door didn't close properly. The safe was tiny and needed you to carry a heavy key around with you, and yet they still expected you to pay for it. I expected a laptop-sized safe with code security, and for free. Our first meal in the hotel was breakfast (we were staying B&B). We were literally staggered by the choice -- bigger than anywhere else we can remember, and we travel a lot. However, the croissant was a joke, the OJ was foul and the cooked breakfast was very poor and stone cold (crusty scrambled egg for anyone?). The fresh melon was nice and so was the Cava we helped ourselves to as it was my birthday. The only other meal we ate there was dinner. It was very much geared to lovers of pizza, pasta and rice who didn't care too much about quality. A courgette gratin (cold) was the one and only veg dish. The fish looked horribly dried-up. However, the meatballs weren't too bad although cold, according to my husband. I nearly passed on the slightly bloody roast as it was labelled as pork, but fortunately the staff member confirmed it was actually beef -- and it was quite good, although it too was cold. They had one of our favourite Ribera wines on offer, so that saved the day somewhat. The coffee dispenser was turned off and we were told to go to the bar instead. They served us with one of the worst ”espresso” coffees I've ever tasted. It certainly hadn't come out of an espresso machine. All in all, although the food was cheap, it wasn't a happy experience. I'd rather pay a bit more and have an enjoyable meal. As everything we tasted was cold, I suspect the heating systems under the food weren't actually working.
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