Επισκέπτης Χρήστης
30 Απρίλιος 2023
These lines are long but you will understand at the end the reason of my frustration. We stayed in this flat for 5 nights in mid-april and paid 960€, and knowing how difficult it was to find an accomodation in this city, we tought it was a good price/quality ratio with good location...unfortunately it was not . I put one start for location and one for the Filipino employees servicing us during the poor breakfast. First we had an additional booking fee of 30 euros due to booking time being after 20 o'clock. But travelers are are tied up with the flight time of their country of origin this sounds really unfair and unwlecoming. Then, we had been told to pay the whole booking amount (960€) straight away which kinda already raised suspicion for what was to come after. The room #6 of flat 297 was given to the first night, which is behind the mini-reception, which was problematic it was extremely loud we could hear the wc flushing of reception, the new client coming in and people having breakfast. In addition, the room was below the heater pump of the appartment it seems and there was constantly noise starting low and going high each time someone was using the heater or and the hot water. Finally our own flushing was leaking which could also be heard...It was absolutlely impossible to sleep properly ! I had to turn off the whole water flow, buy ear gums, not to mention that the girl at reception who had given her phone number did not respond to my call. Obviously, we complained about all these on the next day saying that this is absolutely not was we expected from a place rated 8.4 in Booking costing 195€/nights. Following this, we had been to told to sleep one more night and that a new room will be given on the third day. We indeed had a way better room the third day (room #1 of flat 297) and we ultimately managed to enjoy a bit the rest of our trip despite persistant noises from other occupant since the insulation was not existant at all. But what comes in the next lines is the most interresting about this accomodation. Just after the room change in the third day, we had got a notification from *********** that "the Flat owner notified *********** that we did not show up for our trip". We thought it is a simple mistake and informed the reception which responded very quickly in the way that they were used to it. Fine, though we found that weird in the moment but didn't really understand what happened. It is only when we returned back home that we realized we were not receiving the usual Boooking.com email about our stay with rating....And things got much clearer !! After our complain, this hotel has realized that we would potentially rate this accomodation with a rather low rate and therefore decided to anticipate this and did a "no show up" message to Booking. This is the most sneaky experience I have faced in a stay. This is obvious since throughout the whole trip, there were few elements unclear to my experienced booker's mind' nd my insti
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