Ξενοδοχεία σε Romulus

I only spent 1 night here, and I was kinda prepping for a typical sort of crappy motel. Is it a luxury hotel? No, no one is gonna confuse it for that. But the room was comfortable, the wifi worked, the shower was fine, AC worked well and maybe most importantly for an airport hotel, the price was reasonable and there was a shuttle available. I really couldn't have asked for anything more in an airport hotel, frankly every major city should have this as an option and sadly that's just not the case, far too often you're in over $100 for the same room or worse. Of note, I clicked ”yes” an outdoor pool is available, but in reality their pool is totally out of commission. Didn't bother me, and in the upcoming months it won't matter, but if you wanted to take a dip, you can't.

The place did what it was meant to do, a place to sleep for the night close to the airport and cheap. The room needed some maintenance, the window wouldn't close completely and the door handle of the bathroom was loose. Staff was very helpful. I'm not completely displeased.

I had nothing but problems with this hotel. I was only staying there for work and my job was paying for it. The first time I stayed there about a month ago, they told me they needed my credit card to hold a deposit. I was then charged for the room instead of a pending hold. I’m still going back and forth with their accounting department to try to get that charge taken off. When I stayed there the first time, they were also supposed to have a meeting room set up for me the next day. When I went to the front desk they had no idea what I needed. I showed them the contract my boss sent me and they took 30 minutes to scramble up a room last minute. I had to start my meeting late because of the hotel forgetting to set up the room. The second time I stayed, last night, when I go to check in they tell me there is no card on file and I have to pay for the room! I told them that’s incorrect and called my boss. The woman at the front desk called her boss too and told me it was settled but I needed to put my card down for the deposit. I told her last time they charged me for the room, she promised me that would not happen again. Now today, I check my statements and I have a pending charge for $100, the deposit, and a random $35 charge that I have NO idea what for! I’ll call tomorrow to try to get it settled but I just can’t believe the issues I’ve had with this hotel. I travel a LOT with this company and have NEVER had issues like this before!

Stayed for one night when I was transferred. The hotel has an airport shuttle bus. You need to call the front desk to pick up the phone and wait at the bus pick-up dock. The room was clean and the breakfast was good. As a transit hotel, the price is OK.

The hotel has parking lot, there is free airport pick-up and drop-off. It takes about 15 minutes by car from the airport. Note that the bus stop is not at the entrance of the airport arrival hall. You need to go upstairs and walk through the bridge-like passage to the shuttle bus opposite the road. I am playing in advance. Call the hotel to pick up the airport pick-up service, you can book the next day at the hotel reception desk, the car is 20 minutes later than the agreed time, it is recommended to make a reservation a little earlier. The hotel has a complimentary breakfast and ends at 9 o'clock. Overall, transit accommodation at Detroit Airport is cost effective.

The environment and service are good. It was when I called the shuttle at the airport, because the language was not available, the front desk was a bit impatient, and everything else was very good. Location, environment, breakfast are good. 24 hours hot water in the lobby, coffee, drinks, and fruit. Bring breakfast. There is a luggage cart. Check out will ask if you need a free shuttle bus. Overall, the price is high near the airport. There are restaurants such as McDonald's nearby.

We stayed overnight on January, 6/23 in Room 203 at the Holiday Inn Express- Detroit Metro Airport 7680 Merriman Road Romulus, MI 48174 Upon entering our room we noticed a soiled cleaning cloth on the floor in the bathroom. We also noticed the sink did not drain properly, there were no glasses for water and the TV and Remote did not work properly. The remote did not control the TV and the TV audio and video kept pausing repeatedly making it impossible to watch anything. We called down to the front desk, but the girl was busy with check-ins, and said she would come up later. She did not come up but we assumed she had either just been too busy or forgotten, which is understandable. The USB ports to charge our phones underneath the TV did not work as they were too loose and the cords kept falling out. I also was never asked if I was an IHG Member upon check-in or check-out, and received no points for my stay. This is just a personal preference, but one other thing we didn’t care for were the toiletries not being individual samples as it seems unsanitary because of COVID. I reached out to IHG on Twitter on January 7 and received a response right away. They reached out to the Hotel Manager to investigate and said I would hear from her. I received an email from the Hotel Manager January 10 stating she knew nothing about my concerns, so I forwarded her a list of issues we experienced. Finally, on Monday, January 16 after receiving no response from the Manager, I called the Hotel and asked for the Manger, who maintains she did not receive my email, which was a direct reply to hers. She offered me 8000 points, which I did not receive. This Hotel stay was the first night of our 2 week vacation. The first since COVID. I am not impressed by the apparent disregard for patrons by the Hotel Management. January 18, twelve days after our stay, and there was still no resolution, which is completely unacceptable Customer Service. No one should have had to deal with this while vacationing. Just to follow up, IHG Twitter added 10,000 points to my account, and I received 1,468 points for the stay. It appears 5,000 points were added as well, from the Hotel Management? Unsure? I do not enjoy leaving a bad review but also do not appreciate having concerns/issues seemingly dismissed as unimportant, and for that reason alone we WILL NOT be staying in this location again. P.S. I was unable to upload any pictures as the site will not work.

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The overall environment is good, you will choose next time you stay, the price is very good, the recommended option, the ecological service is good, it is worthy of praise. Friends also like this hotel, the location is also good

This hotel is just across the road from the car rental company. It takes 5 minutes to walk to the rental car company. The hotel does not have breakfast, there are McDonald's around, and there are convenience stores inside gas stations.