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"We had a very great time at CityHub. It was clean and modern. Check-in and check-out are very easy. The luggage storage is intuitive. The pod is soundproof. Very recommended!"

"Getting there was incredibly easy — it’s only about an eight-minute metro ride from Rotterdam Central, and the hotel is literally just outside the Leuvehaven metro station, which makes arrival and getting around very convenient. The hotel itself was very clean, and the staff were consistently friendly and welcoming. We had a canal-facing room, which was beautiful, especially in the evening when the lights reflected on the water — definitely a lovely touch to the stay. It’s also about an eight-minute walk to Beurs, so you’re well placed for shops, restaurants, and the city centre without being right in the busiest area. I’d happily recommend this hotel for both comfort and location."

"What a pleasant stay. The staff were excellent from check-in through to check-out, and the room was spotless, cozy, and very comfortable. The hotel is situated in a fantastic area, close to the Markthal and Cube Houses, with plenty to see and explore within walking distance. I’d definitely recommend this hotel and would happily stay here again when visiting the area."

"It's a mixed bag. On the upside, it's within walking distance of the train station, and the price is decent. Plus, there's a pedestrian street downstairs with lots of food options. The downsides are that the 'economy' room feels like an afterthought, a leftover space from other rooms. The layout is really odd, the room is small, and it definitely doesn't feel like a 4-star hotel. The tea station was so badly designed that the kettle couldn't even sit flat. To top it off, the kettle was dusty and still had cold water left by the previous guest, clearly showing that this part hadn't been cleaned at all. The public area on the second floor is a highlight though; it's very pretty, a good spot to relax if you don't want to stay in your room."

"Our initial impressions were mixed. On one hand, we were impressed by the hotel’s atmosphere and the check-in staff were efficient and friendly. On the other hand, there were some “interesting” house rules displayed at front desk which made us question what type of people they have staying in the hotel and how they view/treat their customers. The location is 10/10. 1 minute walk to Maashaven metro station, very centrally located and saved us lots of travelling time. More time for exploring! The service was extremely mixed and inconsistent. The desk staff were lovely and kind. I needed late checkout at 5am and someone was there to deal with the matter quickly. However, the lady who appears to be the manager is cold and quite frankly rude. My partner became unwell on our last night and by 2pm he was better but still not 100%. I explained the situation and requested 1 extra hour as he got himself together. The member of staff I spoke with was very sympathetic and had to double check with the manager if we could stay the extra hour. Totally within their rights to say no, I understand that. The manager agreed. It’s the way she handled the matter - with absolutely no grace and no manners. She was evidently reluctant and did not directly address me at any point, she completely ignored me. Really bad customer service, especially in an already stressful situation. Please learn how to communicate with people or don’t work or sit at the front desk with your terrible attitude, bringing down the rest of the hard working, friendly front staff desk."

"Excellent location in the heart of the city, set in an iconic building. The staff are truly outstanding – friendly, helpful, and always willing to think along with you. Renting bicycles is an absolute must and a great way to explore the area. Breakfast is very good, and the view is simply outstanding – far beyond expectations."

"All is good, the only improvement is there is no hairdryer on the bathroom, which is quite normal in a hotel industry. Perfect location near the metro station, restaurant and to central station"

"We arrived early were treated so lovely by delightful young man. Our luggage was stored for us. Everything was great. We asked how much a taxi would cost to cruise port by a lovely lady, at hotel desk she said 17 Euros, she booked it for us. What spoilt everything is we were advised by driver at cruise port....we will be charged 30 Euros, my husband advised that is not what hotel advised us. Driver settled on 25 Euros as he said hotel has to take 5 Euros to. This truly spoilt our lovely experience at our accommodation. Other that this the hotel was beautiful."

"NH hotels usually offer a certain level of reliability, and this one is pretty central. You can walk to the city center and nearby attractions within 10-15 minutes. The hotel breakfast is also quite good, and if you opt out of room cleaning, you can redeem a complimentary drink of your choice at the bar."

"The hotel's location is excellent, right opposite the central station, making it very convenient for getting around. The hotel itself is a bit old, but some facilities have been renovated, so it's generally acceptable. The breakfast offers a good variety, and you can even order à la carte, plus the service is decent. However, a major pitfall is the Wi-Fi – if you're not careful when connecting, you can easily select a paid option. My husband experienced this, and we immediately went to the front desk to explain and request a cancellation. They initially said there was no charge, but this morning at checkout, the bill still included it. Furthermore, we called for two pairs of slippers and had to call multiple times over two hours before they were finally delivered. It was quite frustrating."