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"The room facilities were new, and the front desk service was excellent. The room price was reasonable, even with many people coming to watch the game, it was still good value for money. The hotel's location was also excellent, very convenient to the train station."

"I stay here every time I come to Saarbrücken. The privileged room I booked this time was very good and very cost-effective. Drinks and snacks are provided, the room is large and the bed is comfortable. It's a few hundred meters walk from the train station, so it's very convenient to go anywhere."

"Durch meine Arbeit übernachte ich oft (alle zwei bis drei Wochen) in diesem Hotel. Bisher war auch immer alles gut. Dieses Mal hatte ich ein Loch in meiner Bettwäsche und komische Flecken an der Wand neben dem Bett. Ansonsten war alles andere unverändert sehr gut."

"The location is perfect and I loved it.its just behind the train station and self check in is available the front desk closes at 10pm. I will definitely be staying here oft"

"Directly on the banks of Defa Park, a very warm and friendly 4-star hotel, the price is very beautiful and very clean, the toiletries in the bathroom are L'Occitane company's products, the hotel's breakfast is also very rich, the hotel's restaurant, craftsmanship is also very good, You can eat outdoors or indoors. We will be staying at this hotel this year!"

"Nice hotel with convenient location. Not far from the train station and city center. Just need 10mins walk，you can reach the city city center. The room is clean，cool"

"Small city, very convenient hotel location, service is not bad, some episodes on the first night, the hotel also apologized for compensation. The room size is also good."

"Great location and excellent value for money. It's very close to the train station, and most attractions are within walking distance. The staff are warm and attentive, and the breakfast is good too. There are supermarkets and malls nearby, though proper restaurants require reservations, and their prices are moderate with decent food. If you have time, you can go for a run along the Saar River – it's a quiet and very livable small town."

"The hotel room layout is square, there is a small paradise outside the window, there is a swing. The furnishings of the room are very artistic, with handwritten cards and daily pastries. The breakfast was delicious and the service was good. The only regret is that the hotel restaurant is closed on the local public holiday and has not been tasted."

"Good Facilities, But Service Was Incredibly Disappointing The living conditions and amenities are good, but the service I received was a major disappointment and completely disrupted my plans. This is why I feel my spending of time and money was a waste, which is reflected in my low rating. My problems started with the check-in. I completed the online check-in successfully, but I could not get my access code. I was forced to wait for over an hour at the train station while trying to resolve this. I was stuck in a frustrating loop with a chatbot that kept insisting the code was in my booking details (it was not). Only after I finally managed to reach a real person was the access code sent to me. To make matters worse, I was then informed that a serviceman would need to enter my room for repairs the next day between 10 AM and 2 PM. I was shocked by this, especially since I had an important work video call scheduled for that exact time. This forced me to find a quiet café to work from, leading to additional expenses. My rating for service and confidentiality is very low. The lack of communication and respect for a guest's privacy and schedule is unacceptable."