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"Hotel is connected to a mall. Great location. Room is clean. Breakfast at Magnolia has an extensive spread. Quality of food is good, nice presentation and service by staff is excellent. Ambience at Club lounge is nice. What stands out most in this 5* hotel is the world class service rendered by all staff consistently. There is no staff that isn’t polite or helpful. Many go the extra mile to ensure that the hotel guests needs are well taken care of. Special thanks to Evan of the Club Lounge who attended to us when we checked in and Tian when we checked out, Bayu and colleagues (Conceige) who assisted us with ordering of Spikoe lapis cake and Bu Rudy, Lita and David (Magnolia) who served us at our table and Bastian and team for keeping the room clean. We highly recommend this hotel."

"This was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi. Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well. As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern. The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel. For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia. For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing."

"a total of 9 nights stayed at this hotel,the overall experience is good,the building is new,only the facilities need to be improved,the room air conditioner is not cooling,and the bathroom floor has already started to bark,you can still stay again next time"

"The explanation for key picking and parking is very clear. Owner is friendly. Every room has ac and hot water is joss.. Only unfortunately there is a leak in the bathroom coming from the top floor. So quite annoying. Towels are provided too. Under the sofa bed please clean it. And the place to dry towels is time to be thrown away. It's broken"

"Kamar rapi, bersih, wangi. Fasilitas lengkap, pelayanan ramah, akses mudah dijangkau, mall tinggal jalan kaki. Pemandangan bagus, kolam renang luas dan nyaman."

"staff very friendly always welcoming guest and very close to embassy, just walk 10 minutes"