Kimpton Qiantan Shanghai

Outstanding Customer Service of Msiss Sherry’s and the hotel staff at Kimpton. I trust this message I am writing to share my exceptional experience with the customer service of Sheryn at Kimpton Hotel. My family and I had the plan to go to Walt Disney Shanghai so I checked this hotel I that was Brand New and just opened so I decided make the reservation; During my all time staying in the hotel I was truly impressed by the high quality and fancy decoration Hotel also the location super convenient near by the mall and obviously the level of service provided and dedication on especial to Miss Sheryn that helped me to settle down my Disney Tickets. From the moment I arrived, the staff exhibited unparalleled professionalism, attentiveness, and a genuine commitment to ensuring a positive guest experience. The attention to detail, courtesy, and prompt assistance were evident in every interaction. Notably super kind and professional as soon as I saw Miss Sheryn I immediately remembered her face, “She was working as a manager in other Hotel in Hongqiao area” that always had super attitude to helped me and my colleagues during the pandemic to get PCR test QRs etc (for sure too many foreigners and Locals must remember Miss Sheryn)… attitude and kindness to help maintain until nowadays specially because with people that we don’t speak Chinese…. The exemplary customer service skills and willingness to accommodate requests left a lasting impression. I believe that exceptional service deserves recognition, and I wanted to take a moment to express my gratitude for the outstanding hospitality provided by your team. Please extend my appreciation to everyone involved. I will undoubtedly recommend this Hotel and your services to my friends, family, and colleagues seeking a remarkable hotel experience. Thank you for setting the standard for exceptional customer service. (Sorry I did not take too many photos) Sincerely Yours , Luis LOPEZ Dimond Elite Member

The room design is excellent and innovative. We love the complimentary bar in the evening. The hotel provides nice bicycles for rides around the area, love this experience. The location is so convenient that nearby parks, restaurants, and shopping malls. Only The breakfast was ok, but they believed they could elevate it.

A classy and elegant hotel, thoughts are put into each and every detail to make the customer experience an exceptional one. Love the ambience , design and the high tech equipments in the room. What really stands out has to be Sheryn, the Manager. Her hospitality and warmth made the stay a memorable one. She made me felt like home away from home. BRAVO!

Perfect hotel

為了參加一個時尚論壇，我在一週前訂了時尚兼景觀的房間，帶上了家人一起入住了金普頓酒店，讓我暖心的事：酒店經理/stefenie妮妮 提前2天致電我 詢問我的入住情況 就幫我免費升級了房間/作家房型 90多方的大面積 當時我的內心就真心被感動到啦！在之前入住過的上海高端酒店裡 還是第一次體驗了 房間升級服務！給我寶貝 還專配小黃鴨的小童拖鞋和洗漱用品 以人為本的服務到位 可以的 ！ 在入住的過程中 打卡了酒店的熱點景觀：5樓休閑廳、8樓的酒廊/室外游泳池、一樓的大堂。大景觀的圖片 就不附加了 ，我一家在酒店裡 閑逛了一圈 看了一路 拍了一路 處處是細節 處處是藝術細胞的昇華 對於長期從事設計行業的本人來説 絕對是一次非常類似有國際藝術之旅和有類畫廊氛圍的那麼獨一份 ！由於此次下榻酒店的時間短 沒有充分體驗 期待下次機會！

上海前灘金普頓酒店 ｜ 摩登的狂歡，延伸“奢而不驕”的品牌核心。像是到了一個很酷的朋友家，公區處處是高級客廳的氛圍感。1個全日餐廳、1個酒吧。游泳池景觀很棒，説是4月1日開放。第一次見到電視、桌子、mini吧全電動伸縮的酒店，高科技中帶點小趣味。唯一吐槽一下衣櫃門的設計，有點多餘，放了行李箱後推拉不了，老是擋着梳粧鏡和風筒區的使用。

酒店處四方城區域內，步行可以到達前灘休閑公園還有附近商圈。第一次入住金普頓品牌，酒店服務是亮點，前台和藹可親，對於我們的要求儘量滿足。房間非常乾淨整潔，床品很舒服。這次比較匆忙未能體驗泳池和健身房，下次還會繼續打卡。

從外省回來沖演唱會所以選了附近的金普頓，總的體驗感不錯。房卡很別緻，房間內的電視機、mini bar、小桌板都是電控的，不用的時候可收還是挺釋放空間的。預訂時提出要隔音一些，確實安排的房間隔音也不錯，靠門口的位置會比較清晰地聽到外面來來去去，在裏面睡覺休閑就沒有什麼影響。外賣需要自己上上下下取用，希望以後有機器人能幫忙上下。還有就是電視機投屏時經常卡頓，確實有點子影響休閑啦，已向前台反饋過該問題，還有游泳池和酒廊下次再來體驗看看吧～

這次來住上海Kimpton，公區很有設計感，5樓有3層挑高的休息廳，頂層無邊泳池也能夠把南端黃浦江一覽無遺。 她們家房間部分比較搶眼的就是四床柱，並且用了金屬材料即致敬西歐古典，又不失現代簡約。智能化升降電視屏與茶酒儲物擺件都別具一格！ Ps：對面是美one的新總部，入住的同時推薦不忘打卡下。