Radisson Collection Hotel, Yangtze Shanghai

Bell service weren't available when we are leaving the hotel.

At first, I wanted to book somewhere closer to Disney. However, after reading the amazing reviews, I made the decision to book at the Radisson Collection Hotel. We booked a family friendly connecting room which was the ideal choice for our family. The room consisted of three very comfortable beds, a large tent and 2 bathrooms. I really appreciated that the furniture edges in the room were covered to prevent injuries & that a bath mat was provided. The retractable clothing line also came in quite handy after our swim. The swimming pool on the 4th floor closes at 9 pm and unfortunately doesn't have a smaller pool for kids. I was told by one of the more kinder pool lifeguards to be extra careful when swimming with my 6 year old. The kitchen staff on the first floor were very welcoming and professional. Breakfast was amazing, I personally enjoyed the best Cappuccino here. Please try to have some luggage assistance for families with younger children. Thank you!

It is a wonderful stay here. Willa and Jerry of Front Line are very professional and friendly. Definitely I will be back to stay this hotel in the future.

When booking online for the room, I choose for a more expensive garden view room. Actually, the hotel has no garden as is therefore misleading! Actually, the garden view is higher up and further away from the noisy Yan’a West (elevated) road. Please avoid misleading hotels - how can you charge more for a garden view if there is no garden. The hotel management called a small patch of green in front of the hotel ‘the garden’.

Only few people of the staff can speak english. I went to the Japanese Restaurant on the main floor and I couldn't order because the menu' is in chinese only and none could speak english. no photos on the menu. The good thing is the breakfast. well assorted.

I booked this hotel specifically because it said it has a swimming pool, then when I arrived they tell me it is closed. It is totally unacceptable, it should have been listed at time of booking that the pool was unavailable, and I would have booked another hotel.

Special thanks to front desk staff Angela for providing very professional and enthusiastic service.

Hotel was great and very comfortable. I have stayed there several times in the past. Very clean and the breakfast was great. Angela Wu and her staff provided great service and assistance. Mark Kong at the concierge desk also provided great assistance

The hotel is perfect for small families and the staff will go out of their way to make you feel welcome. They had everything we needed for a quick overnight stay. Well done!