Booked a room with a Bund view for New Year's Eve and our 3rd anniversary - as the team at Banyan Tree prepared our room for us, they served us a drink from the hotel dining and Cynthia was swift in her service towards us. Not long later, our room was ready and a celebratory New Year's Eve dessert platter was served to us in our room. Not only did Cynthia answer all our queries, she even provided us with the necessary help regarding our food deliveries! When the delivery arrived while she was asleep after a long and ardous day at work, she answered the call and notified me first hand that the delivery was completed. On top of that, Cynthia was extremely hospitable in inviting us to the hotel's New Year's Eve countdown celebrations with a drink at the Tops bar, located at the rooftop of Banyan Tree. The rooms were immaculately designed and maintained, with it being walking distance to a shopping mall and having a wonderful view of the Bund.
Thank you Cynthia, for giving us such a magnificent stay at the Banyan Tree with your exemplary service and it is by far the most memorable hotel stay we have ever had! :D
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