Honestreview12345
28 Αύγουστος 2024
We had read many mixed reviews before we arrived but decided that we would make up our own minds. Upon arriving at the hotel, we were excited to hear that we had been upgraded to a supposedly better room. However, our enthusiasm quickly waned as we were escorted to a room that left much to be desired. The ground floor room overlooking the pool had a faulty sliding door that didn't lock, a non-functional phone, and was in dire need of a thorough cleaning. Despite multiple attempts to have these issues resolved, the maintenance was slow and unsatisfactory. Throughout our 9-night stay, the room was never properly cleaned, and basic amenities like towels and toilet paper were often lacking. The overall cleanliness of the hotel was subpar, with floating plastic cups in the pool and a bed that fell apart in the middle of the night. While some guests may have had a better experience, our stay was marred by poor maintenance and cleanliness standards. The only good thing about this hotel are the staff. They work really hard, especially George who kept us topped up with drinks and always a smile. Although we enjoyed Sharm El Sheikh as a destination, our experience at this particular hotel will ensure we never book here again.
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