InterContinental Shenzhen Dameisha Resort

Totally disappointed!!!That's the worst experience we have ever had with a hotel of the Intercontinental Hotel Group. In fact it is even worse than many of other 3-4 stars hotels of other brands. I am just wondering if this hotel is a "counterfeit" Intercontiental Hotel. The reputable operations and service management of such luxurious brand is in the middle of nowhere! Below are some "Good" experience we had had during our stay - - Check-in Chaos It took almost ONE hour to queue up in the hotel lobby at the counter for chec-in. After spending an hour on the queue and finally reached out to the reception by 1330, the staff told me that the official check-in time is 1500 and no rooms could be offered at that moment! I was requested to return after 1500 to take the room keys and they simply gave me an access card for my family to access the facility upfront. I returned to the reception at round 1700 and after checking for 10 min., the staff ( a man) gave me the room keys but told me that the rooms were not yet ready and took 30 min. more to tidy up! I asked him why as the reception lady had committed to have rooms after 1500 and that man said that such commitment was not made by him and looks totally indifferent. We went straight to the rooms around 1800 and once we open the door using the room key, we found out a maid was still sweeping the floor inside one of our rooms! - Frontline Manager and Staff issue During queuing up for check-in, I saw a man in the queue started to scold the frontline staff due to long time wasted. The man then took out his phone and seemed live streaming the scenario with lots of bad comments in the social media. I could not see any managers or supervisors coming out to help out to resolve the case and just let it be to cause potential impact to the hotel's branding. On the other hand, due to the irrational late check-in time, I requested the staff to allow to extend the check-out time from originally 1200 to 1500. The staff told me that the system showed that the keys had been given to me by 1730 and could only extend the check out on a pro-rata basis to 1430! I told her that the room was only ready around 1800 due to their maid cleansing and she finally extended the late check-out to 1500. I really cannot imagine how picky a staff can act like this in a 5-star hotel. - Breakfast chaos We went to the hotel cafe to have buffet breakfast by 0900 and found out a theme park alike queue at the entrance! In fact breakfast peak hours are very common in hotels and usually hotels will give heads-up and reminder about such rush hours or even allowed the guests to pick the timeslots during check-in to avoid such chaos. Again no such arrangement were in place. - "Smoking friendly" hotel I noted the hotel is non-smoking one and saw many relevant signages around in the public area. However, I and my family saw a number of people smoking in the public area of the hotel (e.g. poolside, benches at resting area) but no staff intervened at all. In fact the Male toilet in the lobby was filled with smoking smell.

Good location, clean hotel, big area, only the staff in lobby bar very very uncompetitive, they spoiled our vacation..

Very good service, I was warmly served by the front desk staff. The breakfast was a bit under expectation though. Amenities are good too.

Impressive view with excellent services. Very convenient to access by MTR to the hotel.

As usual amazing experience! Thank you so much for the hospitality!

Very good experience for staying, I will take it again

perfect place location

All Excenllent with good service, better provide bike for tourists and transportation to MTR station

The overall facilities are satisfactory. However, the coffee mates and coffee are out of the utilized date. We recommend the food provided in the breakfast buffet. We are quite satisfied with the variety of the food types.