Επισκέπτης Χρήστης
27 Ιούνιος 2022
We stayed at sirma for 10 nights and I wish we hadn't, the location is great, first line on beach bit if you want to goo second line the hill is very steep anyone with slight mobility issues would definitely struggle...... on check nothing was explained regarding WiFi, beach towels, check out, etc We had a 2 bedroom apartment which are a good size but no air con in maim living area so they get extremely hot, bathroom has no window or ventilation which isnt good , toilet was filthy with cracked seat a bit of bleach would go a long way......hotel policy states no pets yet other sirma apartments had dogs which barked constantly, the apartment at first glance looks clean but the floor where filthy and don't think under the beds have ever been cleaned, You have a 2 ring hob for cooking but ni cooking utensils, no cutting knife infact it was the worst I've been to, kettle was broken. BEWARE there is a charge for WiFi which I purchased 14 euro for 10 nights but on checking out they stated this was oer device I was horrified as I had teenager's with me and I've never had this before. The hotel offers all inclusive which we didn't opt for and I'm glad we never pool bar was closed and no evening entertainment like all other nearby hotels. Swimming pool has very limited sunloungers and the paint inside the pool is peeling and all hanging off but we still used it. The younger gentleman at reception is in need of serious customer service training he's rude and arrogant unwilling to help with anything. It's such a shame as this hotel has potential to be amazing but I can only say poor management it's well below average, I would not recommend hotel sirma to anyone
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