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Δημοσίευση19 Μάιος 2026
Guest UserIt’s a big scale hotel with all the facilities, swimming pools are nice. Service is just standard, welcome snacks are missing and we have to ask to slippers. Thought it’s pretty standard provision for the fees we’re paying. Great views from the rooms.
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Τιμή ανά διανυκτέρευση από:7.797 THB
Δημοσίευση14 Ιαν. 2020
Guest UserSuperb hotel, restaurants are delicious, Asian restaurants are confusing, favorite Italian restaurant, the hotel occasionally has a buffet by the pool. Facilities are great, rooms are large, adults only, no children, great stay.
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Τιμή ανά διανυκτέρευση από:10.092 THB
Δημοσίευση25 Ιαν. 2024
Hajiyev Toghrul
When i booked this hotel, just look photos and price. I think like this expensive hotel must be excellent. But...
1. This is like 3 stars hotel.
2. Personals very bad. If you didn't pay them, nobody served for you. Just one time they can give you juice or something. Second time you need wait 20 minutes
3. I booked room for 2 people. But inside everything for one. Need ask many time for bring one more soap, or shampoo. And surely need pay....
4. No any amenities. Just pool and restaurants.
5. Normally if you pay this money in Dubai or Turkey, you can see whats the 5 stars. He you can't see any stars.
6. I think have just one reason for like this high price. It's a erotic show. Name is erotic. Nothing more. Just name:):):):)
So, if you have money, and want to rest. Didn't go this hotel. I booked it for 5 days. But stay there just 1 night.
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Τιμή ανά διανυκτέρευση από:9.729 THB
Δημοσίευση27 Ιαν. 2026
Guest User
It was really convenient to be able to use the app to access all sorts of information and requests, including room service! They say it's newly built, but the light control panel in my room was broken. Even after a maintenance team came and went, it still didn't work, so I gave up. On days with bad weather, there wasn't much you could do. The food was also secretly closed for a lot of the time, so I didn't feel like I made the most of it. I think two nights was more than enough.
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Τιμή ανά διανυκτέρευση από:8.806 THB
Δημοσίευση3 Απρ. 2026
changfeiz
The hotel feels a bit dated, like one of those older-generation resorts (which is common in Cancun, given that the first Hyatt was developed here back in 1974), but it's well-maintained and the rooms are very clean. The two-bedroom suite is actually a one-bedroom suite connected to a standard room next door. There are many Westin Vacation Club salespeople here promoting timeshares, all part of the Marriott group, and they frequently call the rooms.
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Τιμή ανά διανυκτέρευση από:5.076 THB
Δημοσίευση10 Σεπ. 2025
Guest User
Perfectly located on the Cancun Hotel Zone strip, this resort strikes a great balance — close enough to the action if you want it, yet far enough away to truly unwind. The property itself is charming, not overly large, which makes everything easily accessible.
The pools are just the right size for activities and socializing, but the real highlight is the stunning beach — that’s where I spent most of my time. Dining options are plentiful with several restaurants to choose from (reservations are required), and the bars offer a wide variety of drinks. The café is also a must-visit.
Overall, I had a wonderful experience. This isn’t a massive, party-centric resort — it’s better suited for travelers looking to relax and enjoy the beach in a more laid-back atmosphere. If there’s one area for improvement, it would be refreshing the rooms and hallways, as they’re starting to show their age.
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Τιμή ανά διανυκτέρευση από:7.862 THB
Δημοσίευση18 Φεβ. 2026
Guest UserThe hotel staff were all incredibly kind, and both the room and facilities were spotless. The food at the poolside bar and other snack spots within the hotel wasn't exceptional (for example, the matcha latte I ordered had no matcha flavor at all), but it varied, and the convenience of being able to order something anytime I wanted to eat or drink outweighed any minor disappointments. I made a reservation at the steak restaurant for dinner, and the appetizer salad and soup were much larger than I expected. I felt bad about not being able to finish them, so I'd recommend that those who eat light inquire about portion sizes beforehand. The room service menu was also extensive, and I found myself wishing I could have tried more. While it's not a beachfront hotel, meaning you have to take a shuttle bus to the private beach, and thus not ideal for those who want the ocean right outside their door, we thoroughly enjoyed our stay. Thank you for a wonderful time!
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Τιμή ανά διανυκτέρευση από:8.662 THB
Δημοσίευση14 Φεβ. 2026
Guest User
We would like to start with what we liked. The breakfast options were excellent, with a great variety and even fresh salmon available. The pool area and main pool were very nice and clean, and the staff at the pool were kind and attentive.
However, overall the experience did not fully satisfy us. The beach area is very windy, making it difficult to swim, and it is also not very easy to access. The general vibe of the hotel seems more suitable for party-oriented guests rather than families with small children.
The biggest issue we encountered was the dinner reservation system. All restaurants require advance reservations except for one. As we are traveling with two small children, having dinner at 9 pm is not possible for us, and all earlier time slots were fully booked several days in advance. Unfortunately, the staff were not flexible and did not offer any solution.
We asked if we could eat at the bar, but were told no due to regulations. We also asked about takeaway food and received the same answer. Room service offered only a very limited menu with a few main courses, two salads, and a small selection of antipasti.
We believe this policy should be reconsidered. A first-come, first-served system for most restaurants, with perhaps only one requiring reservations, would work much better — especially for families. It was disappointing to pay for an all-inclusive stay without having the opportunity to enjoy most of the restaurants.
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Τιμή ανά διανυκτέρευση από:13.563 THB
Δημοσίευση8 Αύγ. 2025
NSciAero
This resort has met all my expectations and beyond. Room was nice and clean, and the all inclusive food in all the restaurants were good. Hasienda Sissal was a restaurant that stood out, the live music on Tue and Thu nights were worth experiencing. We went sea fishing one day and brought back some fresh fish with us to the hotel and to our surprise the kitchen cooked the fish for us as of the all inclusive package.
So would I recommend this resort to anyone who hasn’t visited Cancun? It is a definitely a YES!
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Τιμή ανά διανυκτέρευση από:5.567 THB
Δημοσίευση7 Σεπ. 2026|Altitude Suite Ocean Front
Guest UserWe had an amazing stay at Altitude at Krystal Grand. From the moment we arrived, the staff was incredibly friendly, welcoming, and always willing to help with anything we needed.
Our room was beautiful, very spacious, and extremely clean. The ocean-view balcony was one of our favorite features, we spent so much time relaxing there, enjoying the incredible views and peaceful atmosphere. The location of the resort is truly one of its biggest highlights. It sits on one of the best stretches of beach in Cancun, with crystal-blue water and calm waves that made the beach experience unforgettable. The beach service was also a huge plus and something we appreciated, especially compared to other Cancun resorts we have stayed at.
The restaurant options were great, and we had no issues making reservations during our stay. Overall, the service, atmosphere, and beautiful surroundings made for a very relaxing and enjoyable vacation.
There are a few areas where the resort could improve. The pools and many of the bars close a little too early, and extending those hours would make the experience even better. The buffet could also use more variety and improved dessert options. Adding something like a self-serve ice cream station would be a great addition and is something many other resorts offer.
Aside from those small improvements, our experience was amazing. We truly enjoyed our stay and would absolutely return to Alttude at Krystal Grand for another Cancun vacation.
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Τιμή ανά διανυκτέρευση από:8.165 THB