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The free hanfu experience was disappointing. There was no enthusiasm or any attempt to promote the services. Initially I was keen on the add-on make-up experience but did not have the confidence to take it up seeing the lack of motivation from the service staff, who were busy on their phones most of the time. We had breakfast at the Rui noodle house. The food was so-so compared to everything else we tried in Suzhou. However i am rating Pan Pacific 5 stars as the above are not directly controlled (I assume) by the hotel. The hotel’s service staff were warm and helpful. They arranged for a room with a fantastic view of the Panmen Scenic Area. Also, we received a surprise dessert/birthday treat in the room with a sweet note. Derrick at the front desk was especially helpful and proactive with solving a payment issue we had with food delivery and arranging for late checkout. Thank you! We also appreciate the tickets and access to the Panmen area. It was super lovely to enjoy all it had to offer at a leisurely pace without the crowds at some other scenic areas. All in all a wonderful stay and we would be most confident to recommend Pan Pacific Suzhou to family and friends.

Polite front desk clerk. Room was OK, kind of average but no complaint. Window glass was unbelievably dirty that you don't want open the curtain even sunshine was beautiful. What really surprised me was breakfast. Food was obviously not matching Shangri-La brand equity. Maybe it was due to weekend promotion but no idea. When we arrived the table was not ready. I waited for the table yo be cleaned. A young lady came with tablewares. Before she did any cleaning she dropped the tablewares on the table and then about to clean. I asked her why she did that before cleaning. She realized something and moved the tablewares to a chair (CHAIR!) which is another surprise. But the best part has yet to start. She used a mop to rub on the table. I could see some food residues turning into paste and spreading on the table. The rest was wiped off to carpet...! Can you believe? How did you guys train and qualify new staff before the start working? I complained to the manager. Fortunately He understood and and cleaned the carpet. Shangri-La was one of my favorites. Hope it will continue to be.

The hotel is well located in the heart of Gusu district. There are many busy streets around with clothing stores and restaurants. The hotel itself is large. The check in was pleasant, as was checking out. There are some English speaking staff if speaking Chinese is not possible. We stayed in the Premier Queen room, which was completely fine. Comfy bed, working appliances. The only issue was that the tap in the sink was leaking for our whole stay. We probably should have brought it up. The pool is nice, a 5th floor open deck area. Unfortunately, it is only open after 4:30pm. They have a pretty decent gym, as far as wanting to exercise while staying in a hotel goes anyway. Fair to say we would gladly stay again if we chose to go back to Suzhou.

The room was very nice,clean. Service was great, I brought my both over 80‘s parents with me. They got pamppered and welcomed everywhere we went in this hotel. Lovely lobby located at the 46‘s floor,modern and contemporary. Great place for photo shoots.Gym Is Open 24 hours, entrance is easy, self-service just Scan your room card. Swimmingpool open 7:00am till about 22:40pm,just be polite and give them 20minutes to clean and tidy up,though they said open till 11:00am. Breakfast have lots of choices. There are rice noodles and noodles,dimsum,spring rolls, fried dumplings,local cusine such as:青团;发糕, stir-fried dishes。Cold dishes and cereals and yourghts. Fesh fruits. They have soyal bean milk, as well as normal milk. about 4-5 different juices. Coffee made to orders. They will bring your choice of coffee to you. The service is about 6star. Especially little details such as if you need any extra towels ,you can just dial operator. They will immediately bring to your room. Surrounding by shopping center and malls, make eating out easier,plenty choices. Overall this is a cost-efficient, great five star hotel for families even with elderly.

The hotel is located very conveniently at the Xinghai Square, having access to the subway, being very quick at the several high speed train stations or the freeway. The staff is super friendly and very very helpful in Lamy cases. The hotel itself hat aged and you can see it, nevertheless the staff always do everything to help you enjoy your stay as much as possible.

Hands down one of the best hotel I stayed at. The service was impeccable and it was all possible with excellent staff. Really appreciate the arrangements made for my anniversary!:)

The first trip in 2023 will start from Suzhou just like in 2022. What could be more satisfying than a trip to a hot spring in winter. 🛏【️Hotel Guide】 📍Detailed address: Hualuxe Hot Spring Resort Hotel is located in Wujiang District, which belongs to the East Taihu Lake Tourist Area. The specific address is No. 555, Pingbo Road, Hengfan Street. 🚗Traffic strategy: The hotel is relatively far from the urban area. The nearest subway station is Suzhou Bay East Station on Line 4, but most people still choose to drive there. There are plenty of parking spaces here. 🌟Highlights and features: The biggest feature of the hot spring hotel must be the hot spring. The hotel is adjacent to Wangyan Hot Spring, and there is an internal passage for direct access. At the same time, many room types in the hotel are also equipped with private hot springs. I booked the soup room this time. The soup pool is on the balcony, which is much larger than expected. It is more than enough for a family of three to soak together. It really feels good to soak in the hot spring while basking in the sun. ⛱Hotel environment: The toiletries in the guest room are good, especially friends who come to tea can try it, the green tea tastes very fragrant.