Επισκέπτης Χρήστης
1 Μάρτιος 2024
We found the service greatly lacking for a 5-star hotel. We had to call multiple times to have our room cleaned, and when it was cleaned, it was only partially done without removing dirty dishes or replenishing bathroom supplies. We also had to call multiple times to have the TV repaired, and it wasn’t done until our second night. I have allergies and developed hives and a rash on the second morning at breakfast. When I asked the wait staff about ingredients in the non-dairy milk and smoothie, he was very condescending and not helpful. I contacted management and they offered to make a “nice gesture” if we choose to return for another visit. This is very unfortunate, given we visited from the U.S. and obviously don’t have another trip to Vevey planned in the future. There are many other beautiful properties nearby that I’d recommend if service is a priority.
Μετάφραση