The hotel has several good, not great, features. It’s on a beautiful piece of land, the staff is sweet and occasionally helpful, and the WiFi works most of the time but it’s very weak and slow. There’s one English news station on the TV, the AC works decently (though it is not strong) and it was clean. Also, parking was easy out front of the hotel. The hotel has several bad aspects. First and most obvious, it doesn’t live up to its title as resort or spa. There is a small and nice pool. There is a fitness center. There is a room for massage treatments. There’s one restaurant, and it’s average, and there is a bar. And of course there is a beach. And that’s it. This is not a resort. It is not a spa. But the hotel claims to be a resort in its ads. The staff were just not very welcoming. Checkin was slow and confused. The room was hot. The bed was uncomfortable. The shower water pressure was weak. The room was way, way overpriced (even for Seychelles which is very expensive). There was zero benefit or recognition for Hilton Honors status (I’m a Diamond member). Other than offering a bottle of water, there was no benefit and no recognition. It was really stunning. No extra points. No lounge or happy hour. No upgrade. I stayed at a Hilton because that usually improves the experience. The staff was sweet and polite (if not very helpful), but the management was aloof, dismissive, and rude. I tried to leave the hotel early, even offering to leave after the icey and confused checkin, and I was told I’d be charged if I left. That made it clear. This hotel is simply an investment for its owners and investors. The owners have done as little as possible to charge as much as possible. When the guest notices failings, management become confrontational. The front office management [Rania Asba, Front Office & Quality Manager] simply stormed away when she (after arguing for 20-30 minutes) couldn’t address the many issues. She was confused and became confrontational, which was very uncomfortable. I wanted to leave and was told I would still be charged. Management alternated between confrontational and confused, mostly confused, and only became confrontational when called on their confusion. The front office manager became indignant when confronted on the low quality, poor checkin, bad room, and many issues of low quality. On the few times she did engage, she was condescending, insecure, and dismissive. There are many nice places in Seychelles, and I will definitely be back to Seychelles, but I definitely won’t stay here again. I paid for a resort and got a basic three star hotel in a nice location. I would have paid less and had a much better experience in many of the two star hotels I visited (like Anse Soleil Beachcomber) that were far nicer and relaxing without claiming to be a resort. I would have even paid less at Hotel Savoy, a five star hotel at Beau Vallon Beach, which as a guest treated me far better than anyone at Doubletree. At the Doubletree, y
Excellent
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