Hotel Nosalowy Dwór

We had great memories of Hotel Nosalowy Dwor from past visits and had liked the hotel so much that we paid a non refundable deposit for two double rooms just before COVID hit. The hotel accommodated our request to put our deposit in escrow until we could travel again. The war in Ukraine further delayed our return. We now want to go to Zakopane in June 2023. The hotel reluctantly agreed to extend our voucher for PLN 1800 until August 2023. HOWEVER, the six emails we have sent (in Polish and English) requesting to book two rooms for June/July 2023 are simply ignored. What use is a voucher when they totally ignore your request to book accommodation? I have never experienced a hotel simply not responding to enquires from customers. We have stayed there on several occasions. Do they not want business? The disrespect and distain they are showing us, by ignoring our repeated enquiries, is beyond belief and has now destroyed the wonderful memories we had carried with us.

The meal started well when we tried two of the soups, thd carrot and noodle was particularly good. For the main courses my lamb chops were excellent but unfortunately the pork knuckle was rather dry and the skin was very tough. The restaurant dud deduct the cost if yhe pork knuckle although we didn't ask them to si shows consideration to their customers enjoyment of their meal. The restaurant had musicians playing local music which was interesting although quite loud so not so easy to talk.