It is very close to JR Niigata station. The staff handled check-in with hospitality. The facilities were maintained well with neatness and cleanliness. Although I booked the smallest room, the room still has enough space for opening the luggage fully.
Everything about the service was top-notch.
The food was all delicious, and there was plenty of it to fill you up, with kaiseki cuisine even including sake, and the option to choose one dish from the menu.
After 10 PM, they offer a late-night snack called 'yonaki soba' (night-time ramen). It's quantity-limited, so when I went a little before 10 PM, many people were already waiting. The dining area has limited seating, but takeaway was an option, so I ate it in my room.
From ice cream after a bath to Yakult in the morning, I was never hungry and felt full the entire time I was at the inn. It was wonderful.
The breakfast was also voluminous, and you could have unlimited rice.
There's also a private bath. While it doesn't have a showerhead, it's a perfect space to spend time with a loved one. It was available when I went in the evening.
Overall, I was surprised by how few Japanese guests there were; most seemed to be Chinese or other Asian guests.
I'd like to stay here again when I go skiing.
I misplaced my gloves some where at a town I was visiting. The hotel staff were very helpful to help me call these places that I visited to check if they can find my gloves.
Despite the language barrier, they were very proactive in their assistance and help. I cannot help but feel the famous Japanese hospitality from their services.
They have an in house restaurant that served local dishes that you must try in Niigata, their service were also very polite and welcoming. I felt extremely comfortable with my stay in the hotel because of their attention to service.
The room was a bit dated, but the main issue was how uncomfortable the duvet was. They just had a sheet under the duvet instead of the duvet being properly covered with a duvet cover. The sheet kept getting tangled at night and wouldn't stay tucked in. The hotel's main advantage is its own ski resort. While not huge, it's perfectly fine for beginners, and only allows two-plank skiing. Plus, the hotel includes ski tickets, and there's a ski rental shop nearby, which is quite convenient. A slight annoyance was that check-in isn't until 3 PM; we arrived at 2:30 PM and had to sit in the lobby until 3. The large public bath was spacious and good for showering. On a side note, on our way back, the shuttle bus was full, so the hotel sent a separate minivan for my family, which was excellent! We really felt valued!
This hotel is right next to Niigata Station, directly accessible through the Cocolo shopping mall. It's super convenient for dining, shopping, and getting around.
I booked a premium twin room, which was excellent value for money. There was plenty of space to open two suitcases, and the amenities were well-stocked.
Overall, I'm extremely satisfied.
The hotel's location is excellent. You can see the Yuzawa Grand Hotel nestled on the mountainside right from the west exit of Echigo-Yuzawa Station. It's about a 5-minute walk, though the large, steep slope at the hotel entrance requires careful walking, especially after a snowfall in Echigo-Yuzawa and when pushing luggage, to avoid slipping.
We booked a Japanese/Western-style room, and the hotel gave us a room on the 7th floor of the South Wing, directly facing the station. The views were absolutely superb, especially the distant mountains after a snowfall – truly the 'Snow Country' I'd imagined. The room had two beds, and a futon was set up in the Japanese-style area, making it perfect for families with two children on a ski trip.
There are two onsen (hot springs) on the hotel's first floor, and the open-air bath is particularly memorable, especially when you catch a heavy snow while soaking outdoors. An unforgettable experience!
The hotel exudes the charm of an established onsen hotel, with attentive and meticulous service. Yukata and towels are changed daily. Although the facilities show their age, they are still perfectly functional, especially the in-room mini-bar/sink area, which was convenient for eating bentos in the room after skiing each day. Oh, we didn't book breakfast or dinner; we got all our meals from the convenience store inside the station and nearby restaurants.
The hotel's excellent service was also evident in many small details, such as the free rain boots at the entrance and the weather forecasts for various ski resorts. I particularly recommend the ski rental shop right outside the hotel; they have a great attitude, reasonable prices, and the ski gear and helmets are all very new.
In summary, it was a very satisfying stay in every aspect. If I come back to Echigo-Yuzawa during the ski season, I will definitely stay here again!
The hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option. I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again.
The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold.
Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.
The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage.
In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.
The hotel is conveniently located near the Shinano River and Bandai Bridge in the city center. It boasts well-equipped rooms and friendly service, making it a worthwhile choice for both business and leisure travelers visiting Niigata.
Everything was smooth and pleasant from check-in to check-out. The only minor issue was that the air conditioning couldn’t be switched to cooling, as the hotel uses a central HVAC system that provides heating during the autumn season. Since the windows couldn’t be opened to let in cool air, the room felt a bit warm at times. Other than that, everything else was comfortable and enjoyable.
Great ryokan to stay in if you are skiing in the echigo yuzawa area. There is a bus stop right outside the hotel which takes you to most of the ski slopes via the blue line/route shuttle bus. The rooms are big enough (japanese tatami style) and the onsens are wonderful to use after a day out in the mountains. The only issues I had were the laundry washing and drying coin machines. There are only 2 washers and 2 dryers. The cost is much higher than other hotels we have been to, and the dryer was unable to dry our clothes fully. The clothes were roughly 70-80% dry, to which we hung it in our room overnight to air dry. That being said, I would still choose to stay here again as the convenience and location are unmatched.
Καταπληκτικό
67 κριτικές
9,5/10
Τιμή από
68 €
ανά διανυκτέρευση
Έλεγχος διαθεσιμότητας
Δείτε όλα τα ξενοδοχεία με Wifi στην πόλη Niigata Prefecture
Διαβάστε κριτικές επισκεπτών για ξενοδοχεία σε Niigata Prefecture
Εμφάνιση όλων
9.0/10
Great
Amazing resort, felt like something out of a Christmas movie. Very friendly and helpful staff who speak very good English as well. Not a lot to do during the day if you aren’t out on the slopes though.
Even my small requests were met. 🙇♂️ Everyone was so kind and helpful, I'm so grateful! It was a facility I'd love to stay at again. Thank you so much.
An unforgettable stay at Ryugon. Everything was exceptional - from the beautiful traditional rooms to the peaceful onsen and stunning surroundings. The kaiseki meals were thoughtfully prepared and absolutely delicious, showcasing local flavours at their best. The staff were warm, attentive, and made us feel genuinely cared for throughout our stay. A perfect blend of luxury, tradition, and relaxation. Truly special and well worth the experience.
DDavid2359It is very close to JR Niigata station. The staff handled check-in with hospitality. The facilities were maintained well with neatness and cleanliness. Although I booked the smallest room, the room still has enough space for opening the luggage fully.
Just a short walk from the train station, this place has a fantastic location. The staff are super friendly, and the rooms are clean and spacious. The hot springs are a real highlight, with both indoor and outdoor options to enjoy. Perfect for a relaxing and authentic Japanese stay—highly recommended!
My wife and I have had a 3-night stay at this Toyoko Inn Joetsu Myok Eli Nishi Gucci Room #1306 from 13 to 16 October 2025. The Hotel is just a 1-minute walk away from the Joetsumyoko Station. Similar to other Toyoko Inns, the modest reception is on the First Floor and it has limited parking lots on besides the Hotel, and also a bigger open car park about a 2-minute walk away. So we are grateful and thankful that we were given a lot for just ¥300 per day for 3 days at the open car park very nearby. The Hotel staff are polite and helpful, and are not quite able to communicate in simple English. As the Hotel is located quite away from the city centre of this very small city, so there is no shopping centre nearby except a few eateries are near the Station and within comfortable walking distance. The hotel room is the standard typical type whereby it is small but very clean. The bed and pillows are comfortable for our liking, and the small bathroom - again the typical Japanese type - is clean and its has strong water pressure for a comfortable shower. Like all Toyoko Inns, the Hotel provides daily breakfast of simple home cook styles; varieties are limited, but it is very comforting that gives a nice start for the day. Also, it offers free coffee and tea via machines 24 hours daily. At SGD S$97 per night with breakfast, we find it value for money and we will choose to stay here if we travel to Joetsu or Myoko again.
Room was spacious. But overall hotel is old and certain parts of it felt like stepping into North korea. But it was quaint and suited the old town vibes. Hotel provided free shuttle from echigo yuzawa station. Room only had Japanese tea cups and no spoons. Parts of the room had cobwebs and similarly at the onsen. They charged a 150 yen per person per day for onsen regardless if utilised or not. And this charge was not told to us through trip.com or during check in. Staff did not understand English at all. We had to use translator to communicate. The free dinner provided was nice for the first night then it became meh. And they strictly prohibited guests to bring own drinks to dinner as they had a drink menu. 350 yen + tax for a glass of coke. Staff were polite and nice.
My wife and I have had a 3-night stay at this Comfort Inn Niigata Chuo Inter Hotel Room #518 from 16 to 19 October 2025. The Hotel is located in the outskirt of the Niigata City Centre and just a 5-km drive walk away. The 5-storey hotel has modest reception on the First Floor, and the hotel staff are polite and helpful, and they are able to communicate in simple English. It also provides free parking for hotel guests at a first-come-first serve basis. So we are grateful and thankful that we had enjoy free parking for 3 days! It also provides free coffee and tea via machines 24 hours daily. As the Hotel is located quite away from the city centre of this small city, so there is no shopping centre nearby except a quite sizeable well stocked Challenger Supermarket that is 350 metres away, and it carries a big varieties of fresh sushi and sashimi for takeaway in good portions and attractive prices, and it tastes as fresh and as good as any restaurant! The hotel room is the standard typical type whereby it is small but very clean. The bed and pillows are comfortable for our liking, and the small bathroom - again the typical Japanese type - is clean and its has strong water pressure for a comfortable shower! At SGD S$81 per night without breakfast, we find it value for money and we will choose to stay here if we travel to Niigata again.
Location is good, very close to Echigo Yuzawa JR station, and there are adequate parking space. Room is spacious and onsen is large. Only one problem is the WIFI connection is not good, signal is weak and always disconnected. Dining is good and food is fresh and delicious
Not the hotel’s fault but ski slope was not opened until 27 Dec due to lack of snow. Otherwise it would have been a great ski in and out. Lift pass to Gala was provided. Breakfast and buffet dinner were fantastic. Onsen was as expected with leg massage pools.
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