The hotel's location is quite convenient, about a ten-minute walk to the Reeperbahn. However, the hotel itself is old and a bit eerie. The room layout was messy, and the bed quality was so bad that my back hurt after just one night. There are definitely management issues here. I had pre-paid for my room through Trip.com, but the hotel double-charged my credit card. Even after I pointed it out, the charge still went through. I had to contact them through Trip.com and then email the hotel directly to get the duplicate charge refunded.
Trip.com showed an 11 AM checkout time, and from 11 AM onwards, a loud bell kept ringing in my room, about once a minute. When I asked the front desk about it during checkout, they said it was a daily fire alarm drill. However, when I mentioned this in my email to the hotel requesting a refund, they denied it, claiming their checkout time was 12 PM.
To make matters worse, I forgot my down jacket on the bed when I left. About two minutes later, I remembered and went back to retrieve it, only to find someone already cleaning the room. He asked if I was looking for clothes and pointed to the floor. My white down jacket was thrown on the floor with the bedsheets. I felt terrible at that moment. I had just left, and they were already cleaning, which means they saw me go. Why didn't they immediately notify the front desk to send my jacket there? This definitely doesn't feel like the service you'd expect from a chain hotel. There are clear problems with their service, management, and staff training. I'd advise everyone to avoid this place.
I had a comfortable stay at the Holiday Inn York. The hotel is conveniently located about a 10-minute ride from the train station using bus 840 or 843, which made getting there fairly easy. The room was clean, and the bed was very comfortable, providing a relaxing place to unwind after a day of exploring.
The only drawback is the distance to the Hop On Hop Off bus pick-up point. We either had to take another bus or walk about 20 minutes to reach the nearest stop, which wasn’t always ideal.
Overall, the hotel offers good comfort and cleanliness, but travelers relying on sightseeing buses should plan for a bit of extra travel time.
Having visited previously we were very much looking forward to spending 2 nights at The Feversham Arms. We were disappointed to see how tired the venue looked on the outside the sun was shining and we looked forward to spending the afternoon having lunch by the pool and Soaking up the sun.
The service was below par and the food was average despite being quite heavily priced. There wasn’t enough seats to accommodate the guests who all obviously wanted to do the same thing. The pool area had uplifted flags with weeds growing and the pool is in desperate need of repair. Having visited previously and been treated with kind and courteous staff I was disheartened by the attitude of some of the service staff, especially in the spa area and the alfresco dining area.
Check in was easy and the front desk, restaurant, and bar staff were great. The menu at the restaurant is very limited...not many healthy choices and very few starters for those who would just like small bites. There needs to be more restaurant and bar staff ! one person serving the bar and restaurant ? Not fair to staff or your guests. When we were there we were not told the restaurant was closing early because of a large tour group so my friend who joined us later was unable to order anything. The room was also quite dark so I would suggest adding more lighting. That being said, good location and clean!
We only used the accommodation for two nights without breakfast or any other meals. The room was very clean and had everything we needed. The staff were friendly and the coffee was great. The decor was really nice with a jazz feel. It was very quaint and vintage.
I would imagine a stay in the summer would be very nice as the courtyard was very pretty and peaceful.
Although this hotel is by no means modern, the service is good with friendly staff,, the rooms are clean, and it is perfectly situated for a day out shopping, or an evening out.
The hotel has a beautiful location. The antique building has been kept in excellent condition. We chose to stay in the Feature Double Room-old Hall. The room was very spacious, with seating area. A coffee machine was also available. Cool drinks in the fridge. Breakfast was delicious, individually cooked, with a wide choice. The staff was very friendly and attentive. Would definitely recommend this hotel
The hotel was a pleasant surprise and very impressive. Both the rooms in the new wing and the old building were very satisfactory – spacious, clean, and offered great value for money. Personally, I preferred the new wing; it felt more comfortable and modern.
It's about a ten-minute walk to the old town, and York at night is even more enchanting, especially the hourly chimes of York Minster – absolutely captivating!
The hotel is just a stone's throw from York train station. There are many restaurants near the station, including York's largest Chinese supermarket and various Chinese restaurants and a cha chaan teng, which was great for satisfying a craving for Chinese food or stocking up on groceries.
The old city walls of York are right next to the hotel, and on a clear day, watching the sunrise or sunset from atop the walls is incredibly relaxing.
However, the hotel charges £39 per day for valet parking, which is seriously expensive. They overcharged us once, and despite multiple attempts, they refused to refund it. This definitely merits a bad review!
I mean a very standard hotel with standard amenities. Nothing is so wow in terms of service and the hotel itself. They need to clean the aircon by the way...clogged with poor air ventilation and noises. Also some foot prints on the wall. Regular maintenance is definitely required.
The hotel is very close to the train station, about a 5-minute walk through the city walls, which is very convenient. York city isn't large, and most attractions and shopping streets are within walking distance. We booked two rooms and arrived a little after 2 PM. The front desk initially thought we only had one room and assigned us a room on the first floor, ignoring our request for a higher floor. When I told him we had booked two rooms, he then said the other room could be on a higher floor, but we couldn't get the keys until after 3 PM. So, we had to take all our luggage to the first-floor room first. As soon as we opened the door, there was a strange smell, which got a little better after turning on the air conditioning. Since we were only staying for one night, we didn't bother to discuss it further. When we returned in the evening, we picked up the keys for the second room, which was on a higher floor. The cleanliness was noticeably better than the first-floor room, and there was no strange smell. Both rooms were quite spacious, which was a plus. Breakfast was semi-buffet style; you could order one hot dish, and then help yourself to bread, fruit, and other items.
Εξαιρετικό
66 κριτικές
9,2/10
Τιμή από
99 $
ανά διανυκτέρευση
Έλεγχος διαθεσιμότητας
Δείτε όλα τα ξενοδοχεία με Parking στην πόλη North Yorkshire
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8.8/10
Very Good
YYeziA small villa, the room is clean and tidy, very warm and quiet, the service is very good and warm, we live on the 3rd floor, there is no elevator, the suitcase is the store to help get the room, parking is also convenient. The environment of Zhou is good, and it is convenient to travel. It takes 20 minutes to walk along the river to see the tourist attractions in the downtown area. Only breakfast is very expensive. Two nights a day is a pleasant experience.
AAnonymous UserThe hotel's location and ambiance are great! The check-in experience was decent, but a larger room might have been more comfortable. The mattress was super comfy, ensuring a good night's sleep!
GGuest UserPerfect location for a sightseeing trip to York, with car parking. The hotel was gorgeous, beautiful room (we had blenheim suite), huge copper bath in the bedroom (bring your own bubble bath!), super comfy bed, beautifully decorated room. Reception staff lovely and very knowledgeable of local area. Lovely bar too with friendly staff, a range of boardgames available which was fun. Breakfast room had a great Churchill theme ( brilliant top/bowler hat lighting). Would definitely recommend. Thank you for a really lovely stay.
GGuest UserNice hotel room with a nice view. Only downside was the parking space was quite small. Finding parking was difficult. Overall, I enjoyed my stay very much.
BBev RussellReally nice place , brilliant value, clean rooms with nice bathroom products all the staff really pleasant helga on reception was lovely and the spa was a bonus with free towels and padlocks at the spa reception paid a lot more for a lot less great parking for £6 def use them again rooms are really well appointed , safe, iron hairdryer good amount of teas coffees and milk only minus is it could use a fridge
NNilpThe hotel stay was really peaceful and quiet, very clean and spacious big room and space. The food was delicious and the waiters were so helpful and friendly. The staff helped us and gave a free chocolate box for my friend's birthday party.
GGuest UserCheck in was easy and the front desk, restaurant, and bar staff were great. The menu at the restaurant is very limited...not many healthy choices and very few starters for those who would just like small bites. There needs to be more restaurant and bar staff ! one person serving the bar and restaurant ? Not fair to staff or your guests. When we were there we were not told the restaurant was closing early because of a large tour group so my friend who joined us later was unable to order anything. The room was also quite dark so I would suggest adding more lighting. That being said, good location and clean!
AAnonymous UserAlthough this hotel is by no means modern, the service is good with friendly staff,, the rooms are clean, and it is perfectly situated for a day out shopping, or an evening out.
GGuest UserVery spacious lovely room. Convenient location just a short walk into centre. Friendly staff . Limited parking had run out of spaces but parked close by so not an issue.
GGuest UserWe had an excellent stay at Mercure York Fairfield Hall. Without exception the staff were very pleasant and extremely helpful whilst at the same time understated. The breakfast represented excellent value with good choice and nicely prepared and presented. We had the opportunity to upgrade our room which we did, having the Honeymoon Suite as a consequence made our stay very pleasurable and comfortable. Accommodation is good but the decor in places a bit tired. Location wise it is excellent being a short distance from the Park and Ride which makes getting into York so easy and cheap.
Our only gripe is that there is nog a EV charge point in site though there are sondd ed at the nearby retail park.
All in all an excellent place to stay for a trip to York. We would be happy to return.
Thank you.
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