Ξενοδοχεία με parking σε Perlis, Malaysia

"Comfortable Accommodations with Room for Service Optimization Overall Verdict: The property offers excellent physical accommodations and amenities, ensuring a highly comfortable stay. However, the guest experience is currently hindered by inconsistencies in front-desk hospitality and rigid service policies. Key Positives & Amenities Premium Accommodations: The guest room is exceptionally spacious, featuring a highly comfortable king-sized bed equipped with premium bedding (four high-quality pillows provided). Climate Control & Infrastructure: The in-room AC system is highly efficient, cooling the space to a comfortable temperature within minutes. Additionally, the bathroom is well-proportioned with excellent water pressure and a complete suite of complimentary toiletries. Modern Technology: The inclusion of a Smart TV with seamless access to streaming platforms like Netflix and YouTube significantly enhanced the in-room entertainment experience. Property Ambience: The hotel maintains a highly pleasant olfactory branding strategy; a subtle, welcoming fragrance is consistently present from the main lobby through to the guest corridors. Areas for Improvement (Operational & Service Delivery) Front Desk Engagement: There was a noticeable lack of welcoming engagement from the reception staff during both the check-in and check-out processes. While operations were functional, a more hospitable and customer-centric demeanor would greatly improve the arrival and departure experience. Rigid Housekeeping Policies: When requesting an additional towel, I was informed by housekeeping that this would incur an extra fee. Charging for basic linens feels counterintuitive to a premium guest experience and lacks a guest-first approach. Management Outlook: There appears to be a systemic complacency regarding guest relations, potentially driven by high occupancy rates and strong business demand. High volume should not compromise standard hospitality practices. Conclusion The physical property is in excellent condition, which ultimately guaranteed a comfortable and productive stay. While the hardware of the hotel is top-tier, the software specifically staff hospitality and guest policies requires refinement. Return Intention: Probable, contingent upon the prioritization of service standards."

"Everything was okay, just tired from climbing the stairs. There's no lift, which makes it difficult for guests staying there, especially if they have knee problems or similar issues."

"A pleasant and comfortable stay. The hotel is located in a peaceful area with beautiful views of the surrounding hills. The rooms are clean and comfortable, while the swimming pool is a great facility for guests, especially families. The staff are friendly and helpful, and the hotel provides convenient facilities including a restaurant, free parking and Wi-Fi. Overall, a good place to stay in Kangar and highly recommended for both business and leisure travellers.”"

"The room is very spacious... so comfortable! It's a single bed, but two people can sleep comfortably. The food is delicious too! The room is incredibly spacious. The internet is a bit slow if you want to watch Netflix; you'd have to watch football on your phone. YouTube works fine though, it's fast enough."

"Everything about the hotel is acceptable except the staff, it's like they are underpaid and couldn't care less with their work, not friendly, and try don't have any butler or bellboy to help with the luggage, doesn't help is fine, mak face is another...they even scold you for parking at at roofed carpark and claimed it's for staff, I haven't found any hotel in the world that doesn't prioritize their customer over their staff.."

"For Key and checkin, go to restaurant Hai Thien, and ask cashier. Excellent value for money. Newly renovated. Everything is new and clean. I had great sleep. Bed, lilen, pillow, towel all new and clean. Water pressure good and hot water works well. Single room small and well equipped. I had great stay oversll.Near Jetty and 5 min walk take you near Masjid Hussein. Opposite Masjid Hussein got Zus Coffee. For me, this is best location, if you want to unwind and relax. Sitting near sea shore good for mind and body.Highly recommended for Solo, Couple and Budget traveler. Will come again"

"love it very much clean beautiful quiet house,there are other homestays too close to the next door,coway all have washing machines all very comfortable to stay there will definitely come again inshaAllah spacious room, living room is also spacious, want to bbq cook and cook"

"Check in was smooth, receptionist Cik Aina was friendly in attending to questions asked. Room was clean and tidy. They provided free flow of candy at their lobby. Ironing board and water dispenser were also provided on the corridor or each level Breakfast spread were delicious with more than one option at a very reasonable price. Recommended."

"Overall still not bad , only one thing I really hope water heater control knob and shower head was installed too high ! Hopefully it can be lower especially shorter kids during shower can’t even reach the control valve! Thank you 🙏"

"Room suitable for couples, clean, and comfortable for us but the toilet cleanliness makes me upset. You have to clean all not the toilet bowl and sinki basin only. The tiles so dirty ike cleaning haven't done for a long time...we feel bad to step in due to the situations but no other choices. Pls take care of this seriuosly to meet customer satisfaction in the future."