Ξενοδοχεία με Pools σε Kanagawa Prefecture, Japan

"This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying. However, at check-out, one particular staff member's attitude absolutely floored me. 1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it. 2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn. 3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule. For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away... At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me! I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor. So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her. I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service. I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place."

"Overall it was good, but... Check-in wasn't smooth. They showed me my reservation on my smartphone and I was able to complete the process, but I accidentally left my phone with them when I went to my room. When I returned to the front desk and explained the situation, they treated it as lost, and it took some time to get it back. I was also made to sign a lost property report. I mean, they just didn't give it back to me, right? Is that really considered lost? I was happy that there was a large public bath. Check-out was easy and smooth; I just had to return the key card."

"The hotel's location is unbeatable, right next to Chinatown, making it incredibly convenient for dining. The beds in the rooms are quite large, unlike typical twin beds. Although the hotel is a bit old, the cleanliness is decent. However, on our last night, around 4 AM, a drunk Japanese guest tried to open our room door. While they didn't succeed, it genuinely scared us. We immediately reported it to housekeeping, asking them to check the surveillance cameras. Housekeeping initially said the cameras couldn't see that area. Since it was still early morning, we decided to address it again at check-out the next day. When we checked out, we raised the issue once more. The front desk assistant manager, a woman named Junko, handled our complaint very seriously. Her English was excellent. I insisted that the cameras be checked immediately. When we returned from dinner, she confirmed it was a drunk Japanese guest. Regardless of whether that's true or not, I appreciated her positive attitude. Everyone knows Japanese people enjoy drinking, and I just wanted to bring this to the hotel's attention, hoping they'll take incidents involving intoxicated guests trying to open random doors seriously to prevent them from happening again!"

"Wonderful 3 night stay at a sleepy seaside town. Easy access via Enoden to Kamakura & Enoshima. Restaurants close around 8 so be sure to have early dinner. Try sweet potato crepes by the beach and beware of hawks swooping in for your food. Nearby up the slope is a small dining and shopping area with a supermarket & fantastic ramen shop. Note to take free shuttle bus from busstop next to station or inclined elevator via banquet hall from main road (or risk having to pull luggages up a steep slope!). Tip if heading straight to Airport. Book Narita Express no. 27 from Ofuna direct to Narita Airport. Simply take an Enoden from Shichirigahama station to Enoshima station. Then, walk to the building behind and take Shonan monorail to Ofuna for a quiet ride with luggages."

"Thanks to other guests for mentioning the transportation in their reviews. Getting to the hotel from Odawara was a bit of a hassle, but once I arrived, I felt it was absolutely the right choice. The hotel's location is excellent, with mountain views from the room, and it's clean and tidy. The free, unlimited ice cream at the hotel is delicious and definitely deserves a special shout-out. Breakfast was plentiful, and the dinner buffet was fantastic, with all-you-can-eat sashimi and unagi don, plus surprisingly tasty lobster, and a wide selection of drinks. That evening, I enjoyed the outdoor hot spring all to myself, facing a waterfall and forest – it was incredibly relaxing. The hotel's shuttle bus is very convenient! The staff were very attentive and detailed in their service, with great attitudes and thorough explanations! Apart from the tricky transportation, everything else was wonderful."

"It was very comfortable, I'll definitely come back!! The staff were also very kind. It's close to the station and the walls are thick, so I couldn't hear any noise from the next room at all (lol)."