Ξενοδοχεία με spa σε Rio Grande do Sul, Brazil

"My experience at the hotel left much to be desired, especially considering it was a couple's trip to relax and enjoy a quiet night. I decided to organize the points to make the reason for my dissatisfaction clearer. The first problem occurred right at check-in. We arrived around 1:30 PM and, even after returning from lunch, at 2:10 PM our room was still not available, even though the official check-in time was 2 PM. We ended up waiting longer than expected without much explanation. When we finally got into the room, we had problems with the bathroom. The shower practically didn't work properly: the water came out in an extremely weak stream and didn't heat up. We contacted reception and they advised us to leave the shower running for about 10 minutes because of the boiler. We did exactly that and, even so, the water remained cold. The most frustrating thing was that there was no attempt to resolve the situation at that moment, such as offering another room or some alternative. It became clear that the problem was indeed with that specific room, because later, when we requested a room change, the shower in the new room was completely different: hot water working normally, much better pressure, and a comfortable shower. In other words, there was indeed a defect in the first room, and this could have been resolved earlier. At bedtime, another even worse problem arose. The room was apparently near some service area or staff activity. Around 2 am, it was impossible to rest because of constant noises: dragging, heavy footsteps, and conversations. We called reception to complain; they said they would resolve it, but about 20 minutes later the noise was even worse. We had to request a room change because it was simply impossible to sleep. Furthermore, the impression given was of little concern for the discomfort caused, without much cordiality or apology for the situation. Regarding breakfast, there is a good variety, but clearly the hotel cannot cater to the number of guests. The space becomes extremely crowded, and many items end up without being replenished. At the dessert table, for example, items like pudding and cheesecake ran out early and weren't replenished, even though it was only 9 am and breakfast was served until 10:30 am. Another negative point was the organization of the parking garage. Despite the parking being paid, retrieving the car was extremely slow. It took them a long time to locate and deliver the vehicles, causing unnecessary waiting. Overall, it was a frustrating experience due to the lack of organization, maintenance problems, and little concern for resolving guest issues."

"What makes the Chateau Laghetto special is the view of the room, simply perfect, satisfactory attention nothing charming, breakfast coffee can be considered good."

"Gostei bastante do hotel o ponto alto pra mim foi o quarto que é espaçoso, muito limpo,e chuveiro excelente.a questão da limpeza pra mim foi nota dez.tambem o café da manhã é espetacular tem opções pra todos os gostos excelente mesmo.o único ponto menos excelente foi a localização do quarto que tinha que pegar dois elevadores e com alguns lances d escada sem opção de elevador achei um pouco desagradável.mas no mais tudo excelente."

"The room is relatively large. The surrounding facilities are good and convenient for travel. It takes no more than 30 minutes by taxi to all attractions. It is traditional and quiet. It is a quiet place in a bustling city. It is worth recommending"

"Visiting customers on business trips, it is very close to the customer, the transportation is convenient, the room is clean and tidy, the service is also very good, the safety factor is high, it is a very cost-effective hotel"

"O hotel é bem localizado, bom atendimento ! Tem dois pontos negativos, o primeiro é o café acho que pelo porte do hotel a variedade do café poderia ser melhor, e outra questão é a cobrança do estacionamento 35 reais por dia pra deixar na frente do hotel achei absurdo"

"Best hotel I've ever stayed in my life, I have no words to say how beautiful warmly comfortable, and the main “best grass breakfast”"

"I went to Brazil for two consecutive years and stayed here twice. The accommodation was comfortable and warm, the surrounding area was quiet, breakfast and dinner were eaten at the hotel, rich and delicious, the waiter was warm and thoughtful, but the English communication was a little problematic. I will stay here in Brazil next year."

"O hotel é muito bom, com um café da manhã acima da média pelo valor. A academia é simples, mas funcional. O quanto é espaçoso e o banho muito bom. Particularmente, no meu dormitório o ar condicionado do quarto vizinho fazia muito ruído. Mas, sem dúvidas, eu voltaria a me hospedar novamente."