Ξενοδοχεία με spa σε Santiago Metropolitan Region, Chile

Super close to the airport. Excellent for transit. The airport transfer service is complimentary and reliable. Driver made clear instruction on pick up so that it was smooth. Transfer to the airport was arranged on arrival to the hotel. The room is big with high ceiling. There is nothing to complain about the room. Just there is no supermarket / restaurant near by the hotel.

According to the client, it is located in the north of the capital Santiago, where safety is the top priority and the surrounding environment is also good. It is only 20 minutes away from the airport and is convenient for travel.

This is a good hotel to stay in Santiago, great location, clean/prompt room service, fairly new facilities. But not yet living to the claim of ”the best” hotel in Santiago from my experience. I travelled with my family of 2 seniors, 2 adults and one 2yo toddler. I booked two rooms for two nights - delux king with view (1110) and club level king (1704). After check in, the experience is flawless: prompt room service, extremely friendly and accommodating staff and modern facility. Not to mention the views! However, pre/post check-in experience needs some polishing and made my experience imperfect: - staff did not help at all when we arrived: no one helped us at all when we arrived in a uber (black) with 2 big luggage and a crying toddler at the hotel door. there is a bellboy holding someone elses' luggage and a security-looking guy in black suit standing there near our car. But no other guests they needed to attend to. They both just stared us from when we get out of our car, trying to grab the toddler that's running around crying, getting two big luggages from the trunk until half way into the revolving door. No one opened/held the car door, or even asked if we needed any help, they just stood there staring at us for the whole period! (maybe we were underdressed for the best hotel?) I almost thought their job was not to help guests out of their cars but apparently not the case with other guests. - check out took so long and no special consideration for guests in a rush:They made a mistake in my final bill so I had to go through the line and talk to someone instead of dropping off the keys. even though I mentioned I have a flight to catch I still had to stay in the queue with other guests that are checking in. I was delayed by a good 20 minutes.... there was a long line but only 3/4 counters were used though there are plenty of staff. Everything else was perfect. But being one of the most expensive hotels in Santiago I certainly expect a better experience with the above two points.

i had just arrived Santiago , for my first time, - i am familiar with the chain name so booked it -- from the moment i arrived, every staff member from the front desk, bellmen, housekeeping,... was so so friendly, helpful, caring. I stayed a week, --- there is a spa, pool, bar, restaurant, outside space i adore the nespresso machine in the room as i drink coffee free breakfast, across from a mall and grocer... just take an uber to town nearby to parks and hillside viewpoints clean, comfortable, quiet, just made sense --- fantastic customer service all around ...the bed was huge, and very comfortable

Amazing hotel right in the heart of town, walking distance to the restaurants, parks and city center. The rooms are on the smaller side but it wasn’t a problem at all. We’ve enjoyed the view from the pool, their wine bar and restaurant and cozy lounge with free coffee and delicious desserts. Everyone in our party staying in Santiago longer have extended their stay. Definitely staying here again when back to Santiago.

The hotel is so beautiful and clean. Staff is very kind and welcoming. The spa is amazing you have a complimentary hour per day to enjoy it and other treatments are available for a reasonable price. The swimming pool is in the rooftop, is quite small but not many people is there. The restaurant on the top is superb, a bit overpriced but the food quality is excellent. Breakfast worth it.

It is a nice and clean hotel. We are very impressed with the clean and the comfort and it’s in good location very convenient to go to shopping center and have a nice restaurants around. It’s highly recommend to stay in this hotel.

We were very frustrated upon arrival as we had advised our flight and ETA and nobody was there to pick us up. We had to pay US$32.00 to take a taxi which was crazy and upon arrival at hotel we were told that the phones were donw (as we did try to call several times without a response). There should have been some form of communication even via Whats app or email and there was none. The phones had been down since 10 am that morning. Before storm started In the evening we had dinner and the service of 3 people was super slow with a number of people being frustrated. On the other hand next day for lunch we had Monica and she was amazing waitress.