Ξενοδοχεία με spa σε Mie Prefecture, Japan

"The hotel is located on a mountain with beautiful scenery. However, the facilities are spread out across different areas of the mountain. In particular, the restaurants are mostly located downhill, and guests need to walk long distances using stairs or escalators. This layout is not very suitable for elderly guests or families with young children. The male staff member who handled our check-in was clearly unprofessional. He was unable to answer basic questions or properly introduce the hotel facilities. Our booking included both breakfast and dinner, but when we asked which restaurant we should go to for meals, he simply told us to make a reservation online. When we explained that we were unable to do so and asked for his assistance, it turned out that he did not know how to use the system himself. He also did not seek help from his colleagues, resulting in a long delay. Eventually, he told us that only one restaurant accepted walk-in guests. After making our way down to that restaurant, the staff there informed us that dinner was not included at that location. Fortunately, the restaurant staff helped us by making a phone call and discovered that the hotel had already arranged our dinner reservation at a specific restaurant in advance. This made us question whether the check-in staff had provided incorrect or careless information. The breakfast arrangements were also very disappointing. The breakfast menu listed around ten options, but almost all of the Japanese-style breakfast slots were already fully booked. We had checked in at around 5:00 p.m., which made this situation even more unreasonable. Afterward, we noticed similar complaints in other reviews regarding the hotel’s poor dining arrangements. The bathing area was visually appealing, but the amenities were very limited. There was no water dispenser, facial cleansing products, or skincare items provided—only a hair dryer. In summary, the hotel’s hardware and design are quite good and tasteful, but the service quality and overall management are extremely poor."

"Stay for one night to visit the Shima Spain Village. The location is a little bit far from the main station. However, the hotel have shuttle bus service and we could arrive the destination smoothly. The room is clean, the free hot spring (onsen) is good, the buffet-style breakfast is not bad, and the staff is very friendly. Overall, it's a nice stay."

"As expected from a hotel with such history and tradition, it's truly wonderful. The service is, of course, excellent, and the French dinner was superb. Breakfast is a buffet, and it can feel a bit rushed due to the crowds, but there's plenty to enjoy. The onsen (bath) is a bit of a walk, but it's very good. I was surprised by how many foreigners there were, and it was interesting to see them all wearing yukata and seemingly accustomed to the onsen experience. The photo is of Toba Bay, visible from my room."

"The hotel has a great environment, and the rooms are very spacious and clean. I recommend the buffet breakfast; the selection is quite refined. The hot springs offer three different types of water, which I highly recommend trying. It's the best value for money in the area. I suggest staying here if you're driving; there is free parking."

"The front desk, accommodation, and restaurant buildings are a little far apart, but there is a small bus that travels around the premises, so it is convenient. We stayed on the second floor of Seiryuan, which was spacious enough for three people. However, if you stay with four people, there is only one sink, so it may be a little inconvenient to wash in the morning?! We chose the half buffet for both breakfast and dinner, but if you stay multiple nights, the main dish (steak) is the same, so I thought it would be better to change the meal plan. One of the events offered by this inn was the Matsumoto Pass hike, so we participated. It was a two-hour half-day tour in the morning, and the walking time was two hours, but since you could listen to the guide's talk, it was a course that anyone could take part in, as you could walk at a leisurely pace. The staff were always smiling and very helpful. My friend who went with me seemed to like the fact that it was an all-inclusive inn and had all-you-can-drink alcohol. Thank you for your hospitality!"

"I used it well at a reasonable price :) From the looks of it, I'm not sure how things will change since interior construction is scheduled to begin in May, but the breakfast was delicious too! If you go under the hotel, you can also find a delicious eel rice bowl restaurant!"

"Great! The environment is nice, the service is good, the hot springs are valid for two days, the shuttle service is convenient, and the food is also very good. I would like to go again next time."

"This ryokan is absolutely excellent. The multi-course kaiseki dinner was incredibly filling and featured a rich variety of dishes. Breakfast was also a beautifully ritualistic experience. The room was spotlessly clean, and the service was fantastic! It's perfect for a relaxing escape, truly refreshing and rejuvenating. The private onsen in the room was exceptional. Next time, I'd definitely like to try the public bath!"

"The hotel is very overpriced for an old facility.  We booked an oceanview room but the windows are blocked with bars and can barely be opened.  Our room on the second floor could barely see the ocean.  Furniture and decoration scream OLD.   Most front desk workers are not Japanese.  They claim to have an ”international crew” but the problem is they don't know much about Japan.  When we asked the doorman about taking trains, he didn't have a crew because he just got to Japan from another Asian country.  On the other hand, the restaurants only have Japanese workers and no one speaks English.  We booked an 8-course dinner.  The chef was going around to explain the dishes to guests but just left us when he found out we don't speak Japanese.  The menu is in Japanese only.   This hotel also charged us at 135:1 foreign exchange rate while all other hotels charged 142-144:1 JPY-USD.  It's not a foreigner friendly hotel and way overpriced for what it is."

"This was my first time staying here! It's not far from the station, so I took advantage of it. The izakaya on the first floor was delicious and good value for money. The room was spacious and more than luxurious for one person! There's also a bath in the basement, and the building is a little old overall, but overall, I'd definitely stay here again! I recommend it for those with a car."