Ξενοδοχεία με 3-Star σε Capital Region, Iceland

Dear Sir, 1. Please find our communication below sending direct with Eir Heimaleiga as can’t find your mail during trip. We are really disappointed that there was only 1 toilet for the apartment booked and nothing can be fixed . refunding EUR 70.00 is not what we are expecting, we would rather have a better experience. Quote From: ***************** ＜*********************＞ Sent: Tuesday, 9 June 2026 4:03 pm To: **************************** Cc: *****************; ************************ ＜**************************＞ Subject: Re: FW: You have an email from the hotel#****************#$294542235$ Dear Charles, Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience caused by the discrepancy between your booking confirmation and the layout of the apartment provided. We understand that you expected two bathrooms based on the information provided by your booking agent. However, we would like to clarify that all of our two-bedroom apartments at Eir Apartments are designed with one bathroom. It appears there is a technical error in how the property is being advertised on *******, and we have already raised an urgent ticket with them to investigate and correct this listing immediately. While we understand this does not change the physical layout of your current unit, we value your comfort and want to make this right. As a gesture of goodwill and to compensate for the inconvenience this misunderstanding has caused your group, we would like to offer the following: A compensation of 70 EUR, which will be processed back to you. A complimentary late check-out until 12:00 PM on your departure date (June 10th), allowing you and your guests more time to relax on your final morning. We truly hope you will accept this offer as a sincere apology for the confusion. We are committed to ensuring the remainder of your stay in Reykjavik is enjoyable, and we appreciate your patience while we work with the booking platform to rectify their description of our property. Please let us know if you accept this arrangement, and we will finalize the details for you. Kind regards | Kær kveðja ***************** Communication manager | Samskiptastjóri +354 449 4900 | ********************* On Mon, Jun 8, 2026 at 8:55 PM ＜****************************＞ wrote: Dear Sir, On behalf of *************, we would like to lodge our complain that the room provided to us not compile with our booking confirmation through trip.com. We booked and paid a room for 5 guests for 2 bed room, 1 living room and 2 bath rooms under confirmation no. ************ ( see enclosed docu) Now you provide us room under apartment code 63887# which only have 1 bath room. We called your office and spoke to Elenna earlier and you are not able to provide any change. 顺祝安康! Best Regards 叶秋葵 Charles Yip Unquote 2. I can't find my booking in your mobile app and that is why I can't send messages to you direct during trip, can you please check and adv? Regards, *************

Excellent budget hotel. Good location couple of things to note probably @ Trip.com fault not hotel Your booking doesn’t guarantee “free parking” you only get that if booking direct. Trip falsely advertise free parking. Also there was a surcharge to pay at check in approx 800 krona again trip won’t disclose this. For these reasons I avoided booking through trip my next booking. Hotel was excellent and good fresh breakfast.

Very good location, clean, complete with kitchen so i can make something to eat as i want. Near bus stop, supermarket, restaurant and shooping place. The reception also very helpfull during answer my request to. Extend with some problem for my card payment. Thank you and i will back to the place on the Next

I had a really nice stay at this hostel in Iceland. The location was great and it was easy to get around. The rooms were clean, comfortable, and warm, which was perfect after spending the day outside exploring.

1. It's located outside the main city area of Rayong, and we had to circle a few times to find parking when we arrived at night. 2. There's a washer and dryer, but the dryer isn't very efficient. What made it worse was that even with everyone waiting in line, the staff insisted on drying a huge pile of dishcloths needed for the next morning. This caused the dryer to keep restarting, and we ended up waiting until 2-3 AM for our turn. 3. Breakfast variety is okay. 4. The room size is decent, but you can't open four large suitcases at once. 5. The room door is really odd; you have to slam it shut with a lot of force for it to lock. Overall, it's a hotel I'd be willing to revisit.

This large bed room, with its shared bathroom setup, felt quite private. The bedding was decent, and the bathroom was clean and not heavily used. Overall, it had a Japanese capsule hotel vibe. The best part was the communal area on the first floor, offering free paper bowls, cutlery, and hot water – super convenient for making instant noodles without having to buy cup noodles. The only downside was that the price was a bit higher than your average hostel.

The location is convenient, especially for tour pickups！Additionally, the shared bathroom facilities were reasonably well-maintained by the guests. Unfortunately, the cleanliness of the room fell short of basic hospitality standards. It was evident that the pillowcases and bed sheets had not been changed prior to my check-in, as they had a noticeable, unpleasant odor. To make matters worse, there was no way to resolve this issue over the weekend. The front desk only operates Monday to Friday from 09:00 to 16:00 This limited schedule is quite inconvenient for weekend guests, leaving us to handle maintenance issues entirely on our own. Overall, it was a disappointing experience. I hope management addresses these housekeeping and customer service gaps for future guests.

The hotel's location is excellent, and parking is super convenient and free. The room isn't huge, and the bathroom is a bit small, but it's very clean, and the bedding is fresh and comfortable. The front desk staff are also very friendly.

Close to the BSI main bus station (airport bus drop off) about 10-15min walk. Self check-in is possible if you arrive late in the evening. You will be given the passcodes for entrance to the building and also to the rooms. You just have to contact them. As for my room, I stayed in a single bed. It is small but all good. It has its own sink which is pretty useful for doing skin care. It also has cabinet and table and its own room heater. Toilet and shower is just outside the room. Every floor I think has its own T&B. Second floor has the kitchen and dining area. You can cook or prepare your own food here. They offer breakfast for 7euros. I didn’t try this tho. Coffee and Tea are free all day. The closest grocery store is a bit of a walk, about 10-15mins or 950m far. Also, same for the restaurants. Overall, this is very good value for money. It’s cheap for Iceland standards. I stayed for three nights and had no complaints.

Maybe it is my fault for expecting hotels in Iceland to have little to no, if not relatively poor service as a whole, but my booking issues with them, the communication leading up to the stay and overall interaction with staff was next to none, Save for the on-site staff that I got to bump into, it's pretty much non-existent. The Booking itself, alongside a mistake with the app, and the hotel refusing to offer direct communication, and lying throughout the whole ordeal when it came to ”calling back” was literal hell. That being said the say was, fine? It's a place to rest, that's all I can say. The breakfast was definitely pathetic, but like the first statement it might've been my fault for expecting something substantial,. Definitely don't get the breakfast, don't use the hot coffee/cocoa machine since it's broken or unfilled half the time. Seek out amenities at the grocery stores nearby instead.