Ξενοδοχεία με breakfast σε Queensland, Australia

"The room was quite small, but adequate for a one night stay. It was nicely presented and clean. Staff were friendly. Having a pool and bar/restaurant on the door step was great. Very central to town. The downside was being a Saturday night it was extremely noisy with traffic and music from the nearby night clubs. If you want to sleep I would not recommend it for a Saturday night."

"We had a wonderful stay at this grand and impressive hotel. The service was truly first class, with attentive and professional staff throughout our visit. The facilities are also first class, although the rain shower in our room was not functioning properly and could use some attention. The restaurant was excellent, and the convenient parking made our stay even more comfortable. One of the highlights was the beautiful view of the Brisbane River, which added to the overall experience. Overall, a luxurious hotel with excellent service, great facilities, a fantastic restaurant, and a beautiful location. We thoroughly enjoyed our stay and would be happy to return."

"I expected much better from a hotel carrying the Ramada name. We arrived just after midnight, exactly as we had advised the hotel in advance. To our surprise, the entrance gates were locked. There was a phone number on the gate to call for assistance, but despite repeated calls, nobody answered. We could see reception from outside, and could clearly hear the phone ringing, but there was no one there to help. After standing on the roadside for around 15 minutes with two tired children in the middle of the night, I ended up climbing over the locked fence just to unlock the gate from the inside so my family could enter. Once inside, we rang the reception bell several times before anyone appeared. Around 20 minutes later, the receptionist (a gentleman with long hair) eventually arrived. Rather than apologising for leaving a family locked outside at midnight, he simply said he had been ”dealing with something”, that there were ”100 guests and just him”, and told us, ”you need patience.” Those are his exact words. I appreciate that staff can be busy, but this was a complete failure of customer service. An apology would have gone a long way. Instead, we were met with rudeness and a dismissive attitude. It was one of the worst customer service experiences I have encountered. The hotel itself was also disappointing. The photos on the website appear to be either very old or heavily enhanced. The grounds look nothing like the promotional images—there are no palm trees as shown, and the swimming pool sits right beside the car park, giving it a very different feel from what is advertised. The one major positive is the location. It's within easy walking distance of the city centre, which was extremely convenient. Unfortunately, because of the poor customer service on arrival and the misleading impression created by the website photos, I would not choose to stay here again"

"This stay exceeded my expectations! The location is fantastic, making it incredibly convenient for getting around, shopping, and dining. The room was clean and tidy, and the bedding was so soft I slept soundly. The bathroom had a great wet/dry separation, and the hot water supply was consistently good. The front desk staff were warm, polite, and handled check-in and check-out very efficiently, responding quickly to any requests. The facilities were well-maintained, and the environment was quiet and peaceful. Overall, it offers incredible value for money. I would definitely choose this place again on my next visit and highly recommend it to anyone traveling!"

"Stayed for 2 nights with a friend. The staff were very kind and helpful! Even if you don't speak English, you can still communicate (there are Japanese-speaking staff too). The room had small ants, so it might bother some people. However, the bed and bathroom were clean. We arrived early in the morning and were allowed to wait in the guest room until our tour started! I'll definitely stay here again."

"I stayed here for 3 nights on a solo trip. The reception staff were very kind and lent me towels and a hairdryer. It was also really fun sharing a room with people from various countries, not just tourists, but also those on working holidays looking for jobs. I was a little worried about bugs. Of course, there were small insects flying around outside, but the room and shower room were fine. It was a great trip! Thank you."

"The staff are greate the room is all was clean the car parking is secure love the river views"

"All staff were exceptional from check through breakfast to concierge. A beautiful hotel to stay at . The room was very comfortable and spacious the bed comfortable but a bit soft for my liking but I managed fine. Congrat to HSK Staff and Supervisors the room was very clean and well presented ( this is my area of work so well done) Regards Cheryl"