Ξενοδοχεία με breakfast σε Souss-Massa, Morocco

"Pictures: I attached 9 pictures for broken lock and bathroom. There was few minor issues as well but most important are described below. Reception: Person who check me in asked for tax to be paid so I said OK. He asked for 150 MAD so I paid. Once I went to my room I checked previous bill issued by Trip and it was only €10.20 which is more less 110-112MAD but receptionist asked for 150MAD so 30% more. I came back to reception about half an hour later to challenge him but he tried to trick me that I am paying different tax, not tax from my bill etc. but once he realised I will not let him go he asked me if I want any refund for overpayment. I paid him with GBP where official exchange rate was 12MAD but obviously he lied it is 11MAD. They got exchange point on site and rate there was 12.10MAD. Management should investigate this young mid age men trying to cheat their own clients with amount and exchange rate. Two ladies came there soon after I paid him my local tax so he told them that exchange point is closed now (how come 1 min earlier it was open for me ? Joke.) Room cleanliness: Room was so so but bathroom was very BAD = very BAD. Bathroom has mould around silicone, tube has strange stains = see my pictures attached so you can judge yourself how it is. TV: has no foreign channels with foreign languages."

"I had a mixed experience. On the positive side, the location is very convenient, the food offered was enjoyable, and there were several leisure activities available that added value to the stay. However, there were also some drawbacks. The air conditioning in my room was not working at all, and although I reported the issue, no action was taken to fix it. This made the stay less comfortable. Additionally, the cleanliness of the room did not fully meet expectations, as the housekeeping could have been more thorough. Overall, the hotel has several strong points, but improvements in maintenance and cleaning would greatly enhance the guest experience."

"After leaving our previously booked apartment because it wasn't comfortable enough, we tried to book new accommodation on the same day. Luckily, we found a room at this hotel for one night before our departure. It was genuinely comfortable and clean, offering numerous amenities for relaxation and enjoyment."

"This is not a 4 or 5 star property and is getting on a bit in terms of age. The place is kept clean but rooms and carpets are worn but some are in the process of refurbishment. Room facilities are basic but sufficient with enough power sockets for charging and hot water always available. The gardens and pool area are maintained daily and common areas mopped and cleaned also. The reception staff are very helpful as is the bellhop and security staff. Breakfast is basic with bread, rolls, cake, boiled eggs, salads, cold meat, preserves, honey plus tea or coffee. You can buy drinks from the bar all day and they serve food at very reasonable prices. Omelette with chips and bread for about £3. There is an excellent well stocked shop just next door for snacks and drinks too. Overall it's a basic hotel but what you get for the price is amazing and it's location is asgood as it gets in Agadir."

"Good breakfast, easy check in / out. Everyone in the hotel are very friendly, polite and ready to help. The bathroom in the room is quite old but perfectly working well. Nothing to complain."

"An experience that exceeded expectations! If you're looking for a safe, worry-free, great-value seaside staycation just steps from the beach, I would recommend this place to everyone. 1. Service: Absolutely Fantastic I have to say the service at this hotel is truly impressive. All the staff are well-trained, almost everyone greets you with a warm, friendly smile and frequently asks if you need any help. You never feel neglected here. Any request you make is promptly attended to. In the restaurant, table-clearing is extremely efficient, and our table was always kept spotless. I was amazed by the quality and efficiency of their service — this is the best service I’ve experienced at an all-inclusive hotel in this price range. 2. Room: Clean and Comfortable The room is well-equipped, with air conditioning, a hairdryer, toiletries, a fridge (with complimentary soft drinks), and a safe. My room had floor-to-ceiling windows overlooking the courtyard, offering a lovely view. The mattress was very comfortable, and daily housekeeping was thorough and spotless. The only minor flaw was that the bath towels were a little worn, though they were clean. 3. Hotel Facilities: Great, with Plenty of Pools The hotel sits on an elevated platform with sweeping views overlooking the beach. There’s direct access to the beach, guarded by security staff, which made us feel very safe. There are so many pools! Plenty of sun loungers and umbrellas are available, and the poolside bar serves drinks and cocktails. Activities like water polo are organized daily — something that will make water lovers very happy. 4. Dining: Very Rich Selection, Mostly Western Cuisine The hotel has three restaurants — an international restaurant, an Italian restaurant, and Azha, a Moroccan speciality restaurant. The bakery bar is almost open 24 hours, so even if you're jet-lagged and wake up at 11 pm, you won’t go hungry. Food preferences are, of course, personal. For us, although there weren’t many dishes tailored to an Asian palate, we were still able to find things we really enjoyed. A special highlight — we were lucky to book the Moroccan restaurant with help from the staff. There was live oud music, very distinctive starters (Moroccan soup, appetizers), a main course (tagine), desserts, and an amazing flaming coffee (which was seriously cool). The staff introduced each dish in detail, and we had a wonderful dining experience. The only small drawback was that the portions were a bit too generous for two Asian women; we felt sorry we had to leave some food behind because we were simply too full. 5. Activities: A Few Options, Though More Could Be Added The hotel’s activities mainly revolve around daytime pool parties and evening shows at the sports club. The dancers in the evening show were incredibly engaging, and they invited guests to dance at the end — my mum and I really loved the atmosphere. Unfortunately, due to limited time, I couldn’t try out more activities, which was a bit of a shame. Overall, this was an incredibly relaxing staycation, perfect for travellers who value safety, comfort, and great value. Once again, heartfelt thanks to all the hotel staff — your warm smiles and friendliness made my mum and I feel so at home during our four wonderful days here. We truly felt the warmth and comfort of home."

"Expérience mitigée: tres bel établissement, qualité du service impeccable, qualité de literie nickel. Seulement pour un hôtel 5 étoiles, il y a des choses à dire: 1)Buffet du petit déjeuner pas mal mais pas digne d'un 5 étoiles surtout pour la partie salée ( très peu de choix de Charcuterie et fromage pourtant au Maroc ce n'est pas ce qui manque) idem le Maroc regorge de produits de qualité et de saison qui ont manqué au buffet (avocat, fraises....) 2) musique forte dans le couloir devant la chambre dès 7h du matin, ce qui me réveillait et malgré la plainte à la réception, rien n'a été fait. 3) Si vous avez le malheur de vous plaindre pour des dysfonctionnements, les responsables perdent vite leur sourire et deviennent très nonchalants, ce qui est un manque de professionnalisme"

"The hotel environment is decent, but the room is a bit small and the Wi-Fi isn't very good."

"Had a good stay at the Sofitel Agadir. The service was excellent and the cleanliness was spot on. The location is lovely with beautiful views of the pool and the ocean. However, the hotel could do with a renovation to match its standing. It's also a shame that the rooms don't have balconies, especially with such a great view."