Ξενοδοχεία Family σε Hebei, China

Regarding the service: I called the night before check-in to ask if I could check in early. They said it depended on check-outs and cleaning and couldn't be reserved in advance, which seemed reasonable. On the way to the hotel from Aranya, around 11 AM, I called to ask about availability. They mentioned there were three family rooms in total, and only one had been vacated but not yet cleaned. It was 'first come, first served,' but then they added that another guest had already booked it and was already at the hotel, parking. So why was it available for booking again? I arrived at the hotel 15 minutes later, and the front desk said all three family rooms were still occupied. I asked, 'Didn't you say one was checked out? Has that other customer already checked in?' The three front desk girls exchanged glances, pointed to the computer screen, and changed their story, saying one had checked out but hadn't been cleaned. I said, 'Okay, we can wait.' After about 20 minutes, we successfully checked in. At this point, I really wanted to know where that 'legendary' guest, who was supposedly already at the hotel and parking, had gone. Is there a trick to checking into hotels now? Regarding cleanliness: We booked a family room with a slide. The quilt upstairs was wrinkled, and the tatami mat downstairs had crumbs and debris on it. I used a dry towel to wipe off a bunch of dirt, which was very noticeable on the white floor tiles. If a vacuum cleaner had been used, there would probably have been even more. Helplessly, I had to ask the cleaning lady to come in and wipe it with a wet cloth. On the table next to the large bed, my hand was covered in dust with one touch, and the countertop above the refrigerator was also dusty. Regarding facilities: The hotel does not provide breakfast. The rocking horse in the room was broken and missing its ears. The two beanbag chairs in the common area were a bit useless; replacing them with tatami mats or regular sofas would be better and more practical. Something positive: The location is good, not far from attractions like Pigeon Nest Park, Tiger Stone Park, Shallow Water Bay, and Happy Bay, making it convenient to get around. It's right next to Liuzhuang Night Market, which is great for shopping and snacks. You can also stock up on various clam digging tools here in advance, and the prices are much better compared to those in the scenic areas. The hotel has its own parking lot; guests can park for free after registering their car number. However, during the May Day holiday, parking spaces were very tight. Thanks to the parking attendant who moved his own car to let us park.

I specifically booked this hotel for its proximity to the Old Street. Overall, it was great. Check-in was quick, and they even prepared balloons for the kids. However, since it was peak check-in time, the rooms took a while to get ready. I booked two rooms, and one was ready at 3:40 PM and the other at 4:30 PM, which was quite a negative experience. We did switch one of the family rooms because the front desk informed us beforehand about a wedding party checking in the next morning, which I appreciate. But one of our rooms on the same floor was still woken up around 6 AM by the noise. I'll definitely avoid staying on the same floor as a wedding party in the future. The hotel breakfast was excellent, with a nice environment and a wide variety of options. The shuttle bus to and from the Old Street runs every 30 minutes. The hotel also has an indoor play area (Naughty Castle) and a kids' water park. The Naughty Castle here is the cleanest and tidiest I've ever seen; I constantly saw hotel staff cleaning it. The water park is combined with the hot springs, and the kids had an absolute blast. The only reason I'm giving a lower rating is for the room cleaning. It seemed superficial; behind the trash can, there was a snack bowl left from another child. I hope they'll be more thorough with their cleaning in the future.

The most pleasant surprise during my stay was the service from our butler, Amy! She provided personalized, one-on-one service throughout our trip. Whether it was a room request or travel advice, she was always patient, answered all our questions, and handled everything efficiently. Her work was meticulous, and she was incredibly kind and gentle, taking care of every detail perfectly. We truly experienced the thoughtful hospitality of a high-end hotel. The value for money is excellent, and it's definitely worth coming back again and again!

The hotel doorman was very attentive and helped with our luggage. The underground parking was convenient and free. The front desk staff were enthusiastic and thoroughly explained the hotel's facilities. The room was spacious with a large window offering an expansive view. The furniture was well-designed and attractive. The lighting and power outlets were thoughtfully placed. There was both a shower and a bathtub, along with a good selection of tea, coffee, and cups. Housekeeping was prompt and thorough. Breakfast was plentiful, and the food was delicious. Overall, it offered excellent value for money.

Our first stay was in early November, and we returned again for Children's Day this year and were very satisfied. The beach is just 20 meters from the hotel, giving it an exclusive feel. The lobby on the first floor even has a foot-washing pool right as you enter, complete with small shovels and buckets – they really thought of everything! When you're tired from playing, you can head back to the hotel to relax, it's so comfortable! Parking right outside the door is also very convenient!

As foreign travellers, we ran into some difficulties purchasing attraction tickets and bus transfer due to lack of a local phone number. We met David at the concierge and asked if we could get some help to purchase. Without hesitation, he offered to purchase on our behalf and even followed up with the attraction to confirm the arrangement. Thanks to his help, we were able to visit the attraction smoothly the next day without any issues. He made us feel very welcome, and his help left us with a wonderful impression of Handan☺️ Thanks David!

This was my first time in Chengde, and I chose this hotel. The location is excellent, the service is outstanding, and the environment is beautiful and unique. I was very satisfied with everything. It's about a 5-minute walk from the hotel to the main entrance of the Mountain Resort. You can also walk to Jinlong Shopping Plaza and Erxianju Night Market, so you won't have to worry about food or drinks. It's a classical garden-style hotel with cats, deer, and peacocks in the courtyard. The room was comfortable and clean, full of ancient charm.

The price of this environment and this service is at the entrance of the scenic spot. I can say that it is not too awkward. I will stay here next time. I also recommend his dish 👍. It is not delicious. It is cheaper than the county seat. The amount is still large. It is recommended that the boss put less. It is wasted if you can't finish it. All in all, I will come back in the summer. The child is also very comfortable

I stayed at this Holiday Inn store when I visited Shijiazhuang for the first time, I liked it so much I always stay here. Then I reserve this hotel often for my daughter’s frequent visits to Shijiazhuang, and after her stay this time, she strongly urged me to write a review since she was so impressed by the manager 賈曉玲 who helped her to find an up-graded room while the front desk could not get her into a room after the regular check-in time(probably due to the May One holiday crowd). I sincerely appreciate 賈曉玲 for her helpfulness and kind gesture. I’d say, as a busy traveler myself, I see what she did truly represent the best of of the hospitality business, and for what she had done for my daughter( as well as me), she gained a faithful customer for life. Thank you, 賈䁱玲.

This hotel offers a clean and elegant environment overall; as soon as you walk in, you feel a comfortable and welcoming atmosphere. The lobby is decorated in a simple yet grand style with soft lighting, and the common areas are clean and odor-free, with well-placed greenery that creates a relaxing mood. The guest rooms are spacious and bright, with soft and clean bedding. The bathroom facilities are complete and in excellent hygienic condition, showing meticulous attention to detail. The view from the window is open, quiet, and not noisy, with good soundproofing, ensuring a high quality of rest. The hotel is conveniently located with easy access to transportation and complete surrounding amenities, making it convenient for both getting around and dining. The staff are friendly and enthusiastic, responding promptly, making for a very pleasant stay. Overall, it offers great value for money and a quiet, comfortable environment, making it suitable for both business trips and leisure travel. Highly recommended.