Ξενοδοχεία με 5-Star σε Split-Dalmatia County, Croatia

I was somewhat taken aback by your email. I will address your points below. 1. This room has two windows, one is in the bedroom and this one is on your picture, Second window is In living room and has a direct sea view, no wall view. - This is not a sea view. This is a view with a little bit of water in it. I ask you to visit rooms with true sea views and you will notice the difference. The people viewing reviews online can judge for themselves. 2. We are suprised by your claim about constant noise during the night because of cleaning activites and general foot traffic in the reception area. First because you didn't mentioned it during your stay and during check-out, and second reason is because we never clean during the night and only one receptionist is in the reception area in this time and there is no possibility of any traffic on the reception. - There are c. Four rooms next to reception. The halls echo. To us it sounded like cleaning. If it was not cleaning, then I advise your staff to be more quiet at night. 3. Puteus Palace is situated near the main church and as Croatia is catholic country so the local habit is that church bell are ringing every hour from 6 am – 11 pm to present time of the day and on Sudays they ring longer to celebrate mass. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. - it was explained after check out. I advise you inform guests prior to check in. 4. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. Our receptionist offered you ear plugs which you refused and you decided to check out on this evening. - I use these words cautiously - whoever informed you of this has lied to you. We were not offered ear plugs. In any case ear plugs would have made no difference. I advise you make this clearer on your website. 5. Our receptionist offered you twice assistance with the luggage wich you refused as well. - I would not have provided this feedback if it was not true. It appears that you are calling me a liar which I take great offence to. No assistance was offered. I am appalled that this is your reply. I would have been fine to carry my luggage but you let my girlfriend carry her luggage alone without assistance. I do not expect any compensation for what was a hugely disappointing stay. Your email has magnified what are glaring inadequacies in your offering. Thank you for taking the time to reply but I find your reply totally inadequate and inaccurate.

I loved this hotel very much! The room was clean and new. It was situated at the perfect location which enjoys the best view of Split while you can reach the old town/castle within 15min by walking along the beautiful ocean side. I was really amazed by their breakfast. The hotel service was very good too. Hotel staff were friendly and helpful. I was granted a late check-out at 1pm upon request :) Highly recommend this hotel to visitors of Split!

This hotel offers exceptional value for money! The environment is clean and hygienic, featuring a private pebble beach, outdoor pool, and complimentary beach chairs – a truly relaxing vacation experience. The breakfast and dinner buffets offer a wide variety of choices, and the homemade bread is a delightful surprise! Overall, the experience is excellent value and incredibly relaxing, making it the perfect choice for a vacation. Highly recommended!

The staffs are welcoming. They helped me with car parking and luggage. The breakfast is fair, with various choices. The only downside is the price drop of the room we booked. There is a price drop of over 40 euros on the day of arrival. So it is better to use We Price Match to claim the differences.

Great location, good equipments, very nice view from the restaurant and pool, good service, good breakfast, staff is nice. The hotel is a bit overpriced for the size, comfort and view of the room. Drinks and meals are also expensive. Prices are unreasonably high all around the city actually.

This is definitely the highlight of our trip to Croatia. Everything has been absolutely wonderful here. Amazing people, view, food, facilities... They've got a heated swimming pool outside though I didn't get a chance to try. If we had the chance we would have stayed longer.

It is not far from the game of the old town rights to get the attractions, and it is convenient to walk. The room was clean and the water was delivered. The only thing to note is that remember to listen to the room number clearly, otherwise it is easy to admit mistakes. It may be unfamiliar with the way Europeans write numbers. It is recognized as 4, 7 and 9. You can't enter the room. You can't go back to the front desk to ask for the right room number and laugh to death.

Great hotel, great facilities, friendly and polite staff, our room has a really good marina view. We stayed here to celebrate my boyfriend’s birthday and they gave him complimentary birthday cake.

The most advanced hotel on Hvar Island, the room size is moderate, the sea view room is facing the port, you can watch the boats come and go. There are many restaurants next to the hotel, but it is still very quiet at night. Turn right out of the hotel gate, there are several net red restaurants, there is also a path to the mountaintop castle, there is a small supermarket 3 minutes walk next to the hotel, life function is convenient The boat is docked, the hotel will arrange a shuttle bus to assist with luggage, and the boat will find the hotel staff with the hotel brand.