Ξενοδοχεία Hot Springs σε Nagano Prefecture, Japan

The hotel's location is fantastic, and they offer a free shuttle service to Karuizawa Station. The hotel itself has its own garden, complete with indoor and outdoor hot springs (onsen). The breakfast spread is generous, and you get to enjoy it with a view. The room was quite spacious, and the bathroom had a separate wet and dry area. The large windows offered excellent views as well.

The room was incredibly spacious, offering exceptional value for the price. The hotel maintains a peaceful and quiet atmosphere, which I truly appreciated. While the furniture and carpets show some slight signs of age, the overall comfort remains high. I was impressed by their Zero Waste policy; instead of plastic bottles in the room, they provide glassware and a convenient water dispenser located right by the elevator. Please note that for a two-night stay, there is no housekeeping service, which aligns with their eco-friendly initiative. The amenities were comprehensive, and the service was outstanding—truly upholding the high standards of the Mercure brand. Parking is plentiful and hassle-free. Lastly, the view is a hidden gem; on a clear day, you get an unobstructed, breathtaking panorama of the mountain range without any buildings blocking the sight. I highly recommend it for a relaxing getaway!

The hotel is very close to the station, with a 7/11 downstairs. The area is lively, a hub for restaurants and malls, yet surprisingly quiet – a peaceful oasis amidst the bustle. The room size is generous for a Japanese hotel, and the facilities are modern and well-maintained. On the 11th floor, there's an open-air onsen with complimentary Yakult and cold drinks, and free ramen is offered in the evenings. I had a very satisfying stay and highly recommend it.

The room was spacious and clean. Located by the lake, it was convenient for walks. The hotel's large public bath and the private onsen in the room were very relaxing. The kaiseki dinner was also delicious. The flavors were subtly delightful, which I really enjoyed. Overall, a wonderful travel experience.

room was very spacious and bed was comfortable. very clean and quiet. comfy bed with firm and soft pillow availability. onsen and gym are available as well. drying room for ski equipment and playroom for kids. service was very responsive and speaks english well enough to understand request. location is near to ski resort but very much away from anything else if you are not driving. their shuttle bus to train station only operates 3 times a day in the morning and afternoon. and there are only 2 food restaurant unless you cab out. nothing much to do in the evening and night. decent food and ambience. breakfast options are same everyday but variety was okay.

The hotel looks old and isn't particularly striking from the street. However, the Japanese are incredibly meticulous with cleaning, so it's impeccably clean inside. The location is also super convenient (there's a great ramen place in the next building). You'll even find some retro features, like a two-handle faucet and an old TV – very authentic. My only minor complaint is that I couldn't get the air conditioning to cool, only to heat.

This is the best choice if the kids want to ski and the adults want a place to wander around! We can relax in the hot springs, stroll around the outlets, and the kids can ski to their hearts' content. We can also drive to the Karuizawa shopping street for a leisurely walk. It's an effortless trip, perfect!

The location is great, just have to cross a bridge from the train station. And there were many food options around the train station area. The room was clean and just the right size for a single traveller. There was even a microwave oven in the room! The hotel is quite strict on its check in timings, its not really a downside, just a heads up for people who might try their luck for early check ins.

The hotel's remote location means you need to pay attention to the shuttle schedule. It's a 30-minute drive to the nearest town, Iiyama, but the resort itself is self-contained. It has souvenir shops (duty-free) and an unmanned convenience store, making it excellent for ski training and holidays. The hot spring is also fantastic. While there's some variety in the breakfast and dinner, after 5 days it does get a bit repetitive. I'd suggest more variety and improving the taste of the dishes. Overall, I was very satisfied this time.

I stayed at this hotel for one night, and overall, it was quite a pleasant experience. I really liked my room — it was clean, modern, and comfortable. The only thing that surprised me was that the window to the balcony didn’t open, though I suppose it was designed that way. The onsen was absolutely wonderful — spacious, relaxing, and with a beautiful view of a mountain river. Definitely one of the highlights of my stay. The hotel also offers many different areas for leisure and entertainment. You can play table tennis, relax in cozy rest zones, visit small cafés and shops — there’s a lot to explore without even leaving the building. Both breakfast and dinner were delicious, with a wide variety of food to choose from. However, due to the number of guests, it was a bit challenging for the staff to manage everything smoothly. On two occasions, someone almost took my table, even though I had already placed the reservation card on it to show it was taken. That said, the staff overall were very pleasant, friendly, and helpful, and I appreciated their attitude throughout my stay. This hotel is clearly family-oriented, with many families staying with young children. There are rooms with child-friendly designs and dedicated play areas, so if you’re looking for a quiet, adult-only atmosphere, this might not be the best fit. That said, I genuinely enjoyed my stay and would consider coming back.