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The hotel advertises with their golf resort facilities. But as a cuatomer of the hotel the hotel has nothing to do with this golf park. We booked the hotel because of the large green area around the hotel where we wanted to have a walk. Instead we were sent to the main road by security guard. The main road for walk sorry. Further more the western restaurant was closed. Make that information available. The other restaurant was not very good. Im a professional traveler over Europe Africa Middle East and all over Asia

Overpriced family hotel with outstanding views but room for improvement. I reserved the room a week before arrival, which meant the room rate was almost 2000 RMB a night. At this price, I was expecting excellence and arrived to mediocrity. I travelled with a Chinese friend and when we arrived, although the room was booked in my name, they chose to speak to my companion. When I tried to speak, the staff smiled condescendingly and then continued to talk to my friend. I was surprised to receive xenophobic behaviour in modern China, especially since I can converse in Chinese and there are many translation and AI chatbots to assist with communication. We walked to the room and on inspection we discovered the door hinge was broken, dust and hair on the floor, hair on the mattress which was accompanied by a yellow stain (photos 3-7). As the staff couldn't communicate in English, I messaged Trip.com and decide to resolve the issues the following day. The staff had been informed of the poor quality of the check-in and the cleanliness of the room and offered to upgrade us to their sister hotel, Banshanyinzhu Resort. The view from the room (photo 1 & 2) was stunning and the room looked pristine how on inspection the room had not been deep cleaned since either its construction or refurbishment with dust in the high shelves, on the shower head, sawdust behind the bedhead, leftover building materials under both sinks (photo 8-11). We informed the hotel, as we had been given a WeChat, and they came to witness the simple inspection. They offered to move us again but as this was our last night and we chose to stay based upon the views and then went to dinner which the hotel offered as part of compensation for the previous night. Arriving at the restaurant, uncleanness was concurrent theme (photos 12-14) with the dishes not being clean and the lazy suzanne not being wiped down. Fortunately the completely meal for two was well portioned and seasoned (photos 15-18). After a filling and tasty meal, I had a shower and felt a slight pain on my foot to discover that the nails attaching the carpet protruded through and some flooring was broken causing a minor scratch. All of this could have been avoided had the staff been more diligent. Did I overpay? Yes Was the service mediocre? Yes Are these challenges easy to overcome? Yes Have other customers made similar complaints? Yes Will the hotel improve? I hope so Is the location memorable andbeautiful? Yes Would I revisit? Yes Regardless of the fact they have some untrained and unprofessional employees and they need to improve their cleaning standard and ensure that maintenance does a proper inspection after a fit and finish, the location is great and it's very easy to get into the park. It's very family orientated and I'm sure children could make lifelong friends here. If you're considering going, I'd highly recommend price watching. It's not a perfect product so don't overpay, like I did, and expect a 5☆ experience.

When I checked in, I asked if I could have an extra bed. The lady who checked in directly upgraded me to a parent-child room, which was great! The next morning I took a walk and the air was really fresh. It was a pity that my child was not feeling well and did not go to the hot springs. Breakfast is average, not much variety. It’s not very convenient to eat. You can’t even order takeout. You can only go to the county town. It takes about 20 minutes to drive there. The room is okay, but the bath water is not very hot.

Location at the end of a tea hill valley within nature is very beautiful . Service and food are very good and staff is lovely, also with the kids. It can be the perfect getaway for some night/long weekend. BUT ! Currently (beginning of October 2023) there is a lot of ongoing construction in the hotel area. In total three construction sites with heavy impact on view, piece and quiet of the countryside hotel. Especially the rooms/villas located on the hill are impacted. Hotel staff was lovely to find a solution and alternative room. Rooms in the main building are less/not impacted from noise, but didn’t fit perfectly our needs as family of four and they are lacking the Mountain view (construction view). Looks like construction will last for a while… Hotel management should be transparent and inform in advance about the ongoing construction. After construction is finished it can be paradise again…

I would like to praise this amazing hotel. 1️⃣At Baoshantou, I saw the rime and ice on the entire mountain. It was really relaxing to pick out the ice pick and smash it out. 2️⃣Playing in the snow in the yard of the room❄️ 3️⃣Drink at the mountain top cafe☕️, there is a foreign band singing 4️⃣Take a dip in the snow hot springs 5️⃣Singing bowl healing experience 6️⃣The hotel gave fish food and fed swans, ducks and fish 7️⃣Hanfu experience and photo taking📷 8️⃣Visited the Tea Museum 9️⃣I was very surprised to eat the tea-flavored charcoal barbecue and tea-flavored roasted pork knuckle, and the water shield whitebait soup was also a surprise 🔟There is a children's play area and several ping pong tables The breakfast was also very rich. The butler Tiantian was very attentive. Every service staff greeted me with a smile and responded to all requests. There was a shuttle bus wherever I went. so happy.

After reading a lot of reviews, I was still a little worried before going there, so I decided to write down my personal experience for your reference. In terms of service, the housekeeper Rose is very attentive and thoughtful. I am very satisfied and solves the problem very quickly. In terms of hotels, 1. Going to the hotel is still a hassle. I feel a little tired because I am used to the pace of vacation. First, I have to drive to the foot of the mountain. There are 6-7 kilometers of self-driving roads that are relatively small and difficult to drive. Then, after arriving at the reception center, transfer to another bus. Although the shuttle bus and cable car took the hotel VIP channel throughout the journey, it was quite tiring to be honest. 2. You need to pay an additional cable car ticket to go to the hotel. We paid 950 for the 2 adults and 1 child. I think this is unreasonable. We obviously only go up and down, but Xianyu only costs 180 for a round trip for a day. To be honest, it is not cost-effective to book a single room with Ctrip , I asked other tourists that when they bought it in the live broadcast room, they brought ropeway and ski tickets, which was a lot more cost-effective. Ctrip does not have a package with ropeway tickets, so everyone should compare prices, and don’t just look at the room cost. 3. Let’s talk about the advantages of the hotel. We went skiing with our kids. When we stayed in the hotel, we could go skiing as early as possible and enjoy the less crowded ski resort. When we were tired from skiing, we went back to the room to rest. We continued skiing in the afternoon. After skiing, we could go back to the room to rest. This It is really convenient for families with children, and it is also a place that I think is particularly worthwhile. 4. Finally, as for the complaints on the Internet, the floor heating is not hot, and the food is rare and expensive. We have also encountered it, but the main purpose is to ski and eat. As for the floor heating is not hot, in fact, the main reason is that it is cold at night. , the housekeeper also gave me quilts, heaters, etc. It was a good solution. The above is my experience this time, I hope it will be useful to those who need it.

We had a very pleasant abs relaxing stay. The location is in a quaint village away from the crowds, which is just what we wanted. The couple who run the hotel are extremely friendly and accommodation. They do go out of their way. It’s a good property with the facilities you need and also a pool. Would definitely recommend it to someone looking for a quiet getaway in the countryside.

Excellent stay, peaceful property with huge area to walk around and feel the nature. Recommend to make access to water side free for guests (camping area near water was blocked). Restaurants are too expensive, better to drive out and find local places to eat.

This is the first time I have experienced such a comprehensive and considerate one-stop butler service. It is a great experience. It is a real butler service. The butler Xiaoyou made clear and clear arrangements for us to eat, drink and have fun. The service and appearance are both online. The whole house is heated. It's so comfortable in winter, and you can see the snowy scenery, private baths, KTV, bonfire parties, and helicopters all are endless! In short, the services and activities are the only reasons to choose Yunzhongxi! By the way, their wide-head toothbrushes are very comfortable, and they also have a thoughtful brush head cover. I have never encountered this in other brands, hahaha. In fact, it is convenient for me to take it back and brush it. Hahaha