Ξενοδοχεία με balcony σε Bacalar

"This hotel is an architectural masterpiece and absolutely stunning. They are also one of the few hotels that didn’t destroy the vital mangroves protecting the lagoon (and it’s beautiful color). Needless to say that the lagoon is an absolute stunner. The service/management, however, is not worthy 5 stars and also not a Michelin key. We were very disappointed. A few things to note before you book this place: - very inconsistent service: for example, we never received a WhatsApp with all the info/tours, only after asking for it again. - very poor planing of tours (we booked a sailing trip … the first day it took them 2 hours of “confirmation” to end up telling us it’s not possible. We then booked for the next day and the tour started about 1 hour late, again, us just “waiting” and wasting our precious holiday time. No “sorry” whatsoever from the hotel. - the tour was supposed to include “sunscreen” (mentioned in PDF flyer). When the guide arrived (a very nice and competent local guide), she told us that sun screen is not available and anyway is heavily damaging the lagoon and should be avoided - feels like something a) the hotel should advocate and b) not sell as part of their tours - waiters service also very inconsistent. Some friendly, some couldn’t even say “hello” - food also very inconsistent (and expensive). Pasta à la mantequilla was a nightmare, while the hamburger was delicious. - on the day of NYE we proactively asked about a table in the restaurant only for the staff to tell us that we can only have dinner there if we buy the NYE menu for 4500 MXN per person ( that’s around 215 EUR pP ). The hotel is very remote (which is why we booked it of course), so the next restaurant is 20 minutes away. They never proactively mentioned this (all they did was inform that there will be a NYe dinner) Overall, too many little things that went wrong to make this stay enjoyable."

"Light, friendly room. Calm and still in the centre.. Top terrace for everyone. The birds of the evening at darkness are a great natural experience. But the hit is that you get a Day Pass daily for Mayan Playa. Paradise on Earth. With Uber to about 65 Mex. With taxi return 100 Mex. you feel like on the Maldives❤️"

"Overall, the hotel was nice and clean. Plus, the service stuff was friendly and open to any questions. The building is brand new, but our room lacked some functionality. Our suggestion would be to add some chairs, so people could put their bags, clothes, or use them on the balcony or with small table built in the wall. More hangers on the wall or a drying rack on the balcony would help, as we had no idea where to dry our towels and swimming suits. Also, having hair dryer would be nice, especially after days of swimming in the lagoon."

"El hotel es bonito, limpio, muy buen servicio, la habitación amplia con excelente vista, la cama me pareció algo blanda para mi gusto, la regadera deliciosa, los desayunos y comidas es promedio, nada extraordinario. El único defecto que le encuentro es que el acceso a la laguna es algo profundo, entonces no tiene la confianza de meterte como en otros puntos, aunque cuentan con chaleco salvavidas. Otro punto bueno es que cuentan con kayak y pádel gratis, las rentas suelen estar en 400 pesos por hora en otros lugares. Solo por la comodidad de acceso a la laguna yo creo elegiría otro hotel, aunque si no es tan importante para ti o solo es para descansar es perfecto"

"Very nice location that faces directly the lagoon. You can rent a kayak or a sup directly with the hotel and visit the surroundings yourself without having to pay the expensive organised tours in the city center. They have a common kitchen you can use any time. They serve the breakfast here (not too fancy but good enough for my needs). The staff is really open, kind, and helpful. I would definitely come back."