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The hotel has a very stylish overall decor, brand-new facilities, and an absolute killer view. Right outside is Suzhou Creek, and Zhapu Bridge offers arguably the best spot to view the city's ”Three-Piece Set” skyscrapers. A special shout-out to the hotel service—it is exceptionally thoughtful!! We stayed in connecting rooms with our 9-month-old baby, and the hotel provided a bed guardrail and a baby bathtub, which was a massive help for traveling with a little one! Every time we called the front desk for something, the response was prompt and thorough~ The housekeeping lady even gave us extra bottled water upon learning that we needed purified water to make formula; she was just so kind~ There was a singing bowl session at the spa on Saturday, and an introduction and invitation were placed in the room to promote it. Although we didn't end up going, we tried the facial and massage, which was super relaxing and comfortable—I fell asleep for an hour straight. My skin looked noticeably brighter and glowing after the brightening facial, and still felt baby-soft the next day. The only minor regret was that at the Jia Fu Yi Hao restaurant, one signature dish was sold out for the day, and the chef who makes another signature dish was on day off. However, the other dishes we ordered (forgot the names, see photos) were also delicious, especially the braised pork intestines, which were fragrant and flavorful. I'll definitely stay here again given the chance.

One of the best hotels that we have stayed. Beautiful rooms with the most beautiful views. Wonderful service by all the staff from the front office, to the bellman and even the cleaners are super nice. We were travelling with my disabled brother and they made sure we were comfortable. We were offered an upgrade to the horizon club room for a great price which was definitely worth it as the rooms had nicer views and comes with breakfast (with halal options), afternoon tea and also evening refreshments. They also arranged for our kids birthday in the room! Special thanks to Elaine at the front office for arranging late checkout for us since our flight is late at night, as well as Kenny at the horizon club for attending to us and ensuring we had a smooth check out. If we ever come to Shanghai again, we definitely will stay here. ❤️❤️❤️

To celebrate our wedding anniversary, we stayed at the Ritz-Carlton Shanghai, Pudong, and the overall experience far exceeded our expectations. It truly deserves a five-star rating. The hotel's location and views are impeccable. Our room faced the Bund and the Huangpu River, offering an incredibly expansive view. Whether it was the morning sunshine or the dazzling night lights of Lujiazui, we could take it all in through the panoramic floor-to-ceiling windows. The depth and breadth of the scenery were truly impressive. Secondly, a special thank you must go to Ms. Angela. Upon learning it was our wedding anniversary, she thoughtfully decorated our room. The attention to detail truly showcased the care and warmth of a luxury hotel, making our stay full of surprises and touching moments. From the room's hardware facilities to the welcoming service provided by all the 'Ladies and Gentlemen,' everything perfectly embodied the essence of the Ritz-Carlton. I highly recommend it to anyone visiting Shanghai for a vacation or to celebrate a special occasion!

A month before the National Day holiday, I started planning our family trip with our 2.5-year-old. He's not really suited for crowded tourist spots, and as low-energy parents, we're not up for intense 'special forces' style parenting either. So, I opted for a 'staycation,' which is super popular on Xiaohongshu (xhs). I'd bookmarked several highly-rated family-friendly hotels, and Pudong Kerry stood out as the most satisfying from my research. It offered family rooms, a kids' playground, and direct access to a mall – incredibly convenient! I quickly booked a stay on Ctrip, full of anticipation. We checked in on the evening of the 3rd. The front desk lady was very polite and answered all my questions in detail. When I asked if an additional adult could accompany my child into the playground (the package included entry for one adult and one child, but I was worried I wouldn't have enough energy and we'd need to take turns looking after him 🤣), she agreed without hesitation. I'm really grateful for that, and it proved to be a lifesaver in the playground – we truly couldn't keep up with our child! He had an amazing time, and we parents were exhausted. Upon entering the room, we immediately saw the special tent, a highlight of the family suite. Forget kids, even I, a 30+ adult, wanted to crawl in and hang out for a bit! For the two days we stayed, this little tent became his 'secret base.' When we were relaxing in the hotel, he'd be in there watching Qiaohu (Chuckle) or playing with his toys. The hotel also gifted him a little kangaroo plushie. Wow, it completely won him over and became his 'best buddy.' Every night before bed, he'd ask, 'Where's my best buddy?' Hahaha, the innocence of a child really touches your heart every single moment. The kangaroo T-shirt was a bit big, but that's fine; he can wear it when he's older and we can come back to the Kerry Hotel again. During check-in, the bed rail and children's toiletries were all prepared, which was very thoughtful. The first round of the mini-bar was free, and they even provided cookies, which tasted pretty good. The only suggestion I have is that the bed rail felt a bit unstable. At the head of the bed, it was fine because of the cabinet propping it up, but the foot of the bed felt loose; if you nudged it slightly, it felt like it would fall. Later, I was worried he might roll off in the middle of the night if the rail gave way, so I stuffed pillows along the side of the rail, which solved the problem. Hotel breakfast is on the 1st floor. Booking a family room includes two breakfasts. The breakfast spread was extensive, with Chinese and Western options, noodles, wontons, bread, and pastries – everything you could want, and it all tasted good. Next to the kids' playground was a gym, which looked very good with plenty of equipment, but I didn't get to experience it as I was with my child. This trip was very satisfying, and I look forward to returning to the Kerry Hotel to unlock new experiences.

The Peninsula Shanghai truly lives up to its reputation as a top-tier luxury hotel on the Bund. Its location is superb, right next to the Waibaidu Bridge, offering panoramic views of the Lujiazui skyline from the river-view rooms. The Art Deco-inspired decor is high-end and sophisticated, and the guest rooms and bathrooms are spacious, with a thoughtful double-sink design. What impressed me most was the 'Peninsula Time' – checking in at 6 AM and checking out at 10 PM – making for a very generous stay duration. The concierge and butler services were meticulous, and the lobby afternoon tea and the sixth-floor heated pool experience were outstanding. It's definitely worth a stay for a holiday in Shanghai.

I had a very pleasant stay at Novotel Shanghai Pudong. The hotel is in a convenient location, making it easy to get around Shanghai, and the room was clean, comfortable, and well maintained. The staff were friendly and helpful throughout my stay, and the overall service was professional. I also appreciated how convenient the hotel was for receiving my deliveries during my trip. Overall, a comfortable and convenient choice for staying in Shanghai. I would definitely consider staying here again on my next visit.

The hotel boasts an excellent location, and its blend of a magnificent historic building with East-meets-West interior design imbues every detail with profound depth and elegant charm. The guest rooms are spacious and comfortable, offering superb views of both sides of the Huangpu River. All the staff I encountered were well-trained, friendly, and provided efficient and attentive service. The breakfast buffet, featuring both Western and Chinese options, was abundant and authentic in taste. The Long Bar on the ground floor of the old building is highly recommended; it has been meticulously restored to its original appearance from a century ago, exuding a vintage yet exquisite ambiance. On Friday nights, live jazz musicians enhance the already fantastic atmosphere.

Unforgettable Vibes!!! The best hotel of our first Shanghai family trip! Staying at Banyan Tree on the Bund made our first family trip to Shanghai truly extraordinary. It was the best part of our entire vacation. The service was also best memory. Every staff member spoke excellent English and paid amazing attention to detail throughout our stay. The location on the North Bund is perfect—peaceful, adjacent to a great riverside jogging track, yet highly convenient with easy access to shopping centers and the Metro line. Our room featured magnificent views overlooking The Bund and the iconic Oriental Pearl Tower. The panorama was so breathtaking we could have easily spent the whole day just admiring it from inside. Furthermore, the breakfast spread was premium, diverse, and delightful. Everything about this hotel exceeded our expectations. I highly recommend Banyan Tree on the Bund. You will not be disappointed!

First off, the room decor is absolutely stunning, as it always is at W hotels. I've stayed at Ws in Xi'an, Macau, and Chengdu, and now Shanghai – their design aesthetic is consistently modern and really resonates with us Gen Z. The room layout and attention to detail are spot-on. They never disappoint when it comes to style. Secondly, I won't go into too much detail about cleanliness; W hotels consistently maintain high standards, so no issues there. Thirdly, the service was excellent. Any request I had was promptly considered and accommodated by the hotel. You feel the exceptional service from the moment you step into the hotel. Staff members are present from the luggage drop-off all the way to the elevator lobby, waiting to assist. Furthermore, the dining experience was fantastic. The breakfast at every W I've visited has been superb, truly top-notch. Finally, since it was our first time at the Shanghai W, the front desk even upgraded our room! I was pleasantly surprised to find myself in a 'Marvelous Suite'. The whole experience was absolutely brilliant. The only minor drawback was that the drinks and room setup included in the Ctrip package weren't prepared in advance, even though I had called a day earlier. If those details could also be taken care of beforehand, so you walk into a fully prepared room, then this would truly be a 10/10 experience.

The hotel is easily visible right after getting off the bullet train. The room is spacious and comfortable, equipped with a mini-fridge and a fantastic smart toilet. It was kept very spotless. Even though the room faces the street, it is very quiet once the windows are closed. The breakfast is delicious too. A special thanks to the young lady at the front desk (Agent No. 23) who checked me in—such an adorable girl with very attentive service!