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We truly loved our stay at this hotel, and one of the highlights of our experience was how accommodating and approachable the staff were throughout our visit. From the moment we arrived, they made us feel welcome and well taken care of. We were especially touched by the thoughtful welcome greeting prepared in our room, complete with roses and a handwritten birthday note. This small but meaningful gesture really made our stay extra special and showed how much the staff values their guests, which we genuinely appreciated. Since we were traveling as a family, it was also wonderful that the hotel was able to arrange the first two rooms as connecting rooms for us. This made our stay much more convenient and comfortable, especially when traveling with family members. The rooms themselves were very clean, well maintained, and relaxing, which made it easy to feel at home during our stay. The hotel also has a swimming pool that guests can enjoy, which is a great added amenity. While we understand there is a reminder that there is no lifeguard on duty, we do hope that in the future they might consider having one available for added security, or at least someone who regularly checks on guests using the pool, just to ensure everyone’s safety. Overall, we absolutely loved our stay here. The combination of excellent service, clean rooms, and a welcoming atmosphere made our experience truly memorable. We would definitely come back again and highly recommend this hotel, as both the staff and the place itself are simply amazing.

Nice service! It was a beautiful and wonderful experience with a cozy environment, fresh air, and a great view. The location is convenient, making it easy to go from place to place. The service is excellent, and the staff are friendly. The place is clean and hygienic. We had a fun and exciting time at the swimming pool, where we enjoyed taking pictures because of the beautiful natural scenery. We also enjoyed swimming, even though some of us don’t know how to swim.

We had a good experience stay at this hotel . The hotel is affordable and offers spacious rooms If you book the Premier Room, it even comes with a small kitchen, microwave, which is very convenient. The breakfast provided by the hotel is simple if you book with breakfast deal , but if you book without breakfast and order from the menu instead, there are more choices. The veggie cheese omelette is especially delicious and reasonably priced. There is also a nail spa next to the hotel where you can enjoy foot wraps ,body scrubs and massages . The service is very good and relaxing after a long day. Overall, it’s a comfortable place to stay with friendly staff and good value for the price.

There was a problem with the toilet overflowing from the base. It smelled a bit, so I contacted the front desk and they cleaned it right away. However, since it was a malfunction of the toilet, I received another cleaning service, and it was an old issue, so the back of the toilet was stained brown with grime. Other than that, everything else was great. The shopping mall and concert venue were very close. The prices at the shopping mall are pretty much the same as in Korea. A bowl of ramen costs over 10,000 won, and drinks are typically 5,000-6,000 won. They barely sell any plain food. There are no salad specialty stores, and even sandwiches are mayo-based by default, so I struggled with the food more than expected. This isn't really hotel-related, but I'm leaving it for those who are coming for events. I accidentally booked a cheap hotel far away and stayed there for a day, but my condition worsened, so I couldn't stay there anymore. I quickly moved here and found peace. It was clean, pleasant, and cool enough even without turning on the air conditioning, by my standards. The front desk service was also good. There's a Starbucks on the first floor and a Muji Cafe on the second floor. The coffee at Muji tasted better and was cheaper. The caffeine was super strong, and it had a big awakening effect on me, but everyone can choose what they like. There are many places to eat. The value for money wasn't great, but I was satisfied because the walking distance was short.

Facilities: The facilities are comprehensive and meet daily needs, except for the lack of a coffee machine. The air conditioning works well and is quiet, and the room has a pleasant air freshener scent. Cleanliness: The cleanliness is good, with no visible dirt or grime. Environment: There are many restaurants nearby, and there's a Chinese restaurant on the ground floor of the hotel. Service: The service is good. They can arrange late-night room service and wake-up calls, which are quite punctual. The doorman, however, is not very proactive. Overall, the service is pretty good.

We absolutely loved the vibe and ambiance of the hotel, which makes it even more disappointing to say that our entire experience was ruined by the poor service. We arrived early to ask if early check-in was available. We completely understood when we were told that check-in starts at 3:00 PM, so we left for lunch and came back exactly at 3:00 PM. Since we had already completed the check-in process earlier, we expected to receive our room key without any issues. Instead, we were told that our room was still not ready. What made the situation even more frustrating was seeing other guests who were just checking in receive their room keys while we continued waiting. After waiting for about 30 minutes, we were finally given our key card—only to discover that it didn't work. We couldn't even enter our room and had to return to the reception, where we waited for almost another 30 minutes while the staff tried to figure out what was wrong. The most disappointing part was that I had to follow up multiple times before anyone offered us another room. There was very little communication, no sense of urgency, and no apology that made us feel our time was valued. We booked this hotel specifically because we were attending a concert and wanted a comfortable place to rest and freshen up beforehand. Instead, because of the delays, we had no opportunity to shower, change comfortably, or even rest. We ended up going straight to the concert feeling exhausted and frustrated, which completely defeated the purpose of booking the hotel in the first place. Our room was at Richmond Eastwood. While I understand it may be managed separately, the staff from Richmond were the ones assisting us. Unfortunately, it genuinely felt like guests who booked directly with Richmond were given better treatment and priority than those who booked through this property. Whether or not that was actually the case, that was certainly how the experience made us feel. When we checked out, the staff gave us a complimentary cake, which we appreciate as a kind gesture. However, by that point, the damage had already been done. The delays, inconvenience, and frustration had already ruined our mood and our overall experience. While the cake was a nice attempt to make up for what happened, it couldn't undo the time we lost or the experience we were hoping to have. It's unfortunate because the hotel itself has so much potential. The ambiance is wonderful, but great facilities mean very little when the service falls far below expectations. We left feeling disappointed and would think twice before staying here again.

We booked the Deluxe room for 2 nights in a hurry as our flight got cancelled. We got kids so we decided to stay somewhere where the amenities are something that we can enjoy, our kids loved the well-maintained pool, the mini playground and even though we're not able to try the sauna and gym due to time constraints, we are amazed by how clean the hotel is..the location is great especially and judging by our stay, the price and quality of the stay we had there was worth it! The receptionist, the pool staff ESPECIALLY the lobby and parking guard was so HELPFUL!! Our car battery got drained, they went extra mile helping me to jumpstart the car. He radioed for help and 6 men came down from their team and even took a service pick up van to help us out. I am sad because I was trying to give something back to them but they just took off and did not accept the cash. But I want to express my gratitude towards the great staff of this hotel. We will never forget the great experience and humanity you showed us today.

It was better this time than last. The food, admittedly overpriced, was better. This time, we only ate the breakfast that came with the room. The meal last time was bad, so we weren't about to subject ourselves to such torture again. The bangus we had for breakfast was twice as big as the one we were served last time and was properly cooked. The previous time, the fish was fried to the point of disintegratration and should have been thrown back in the first place. We stayed here because it was convenient to where we needed to go. The previous time, they overcharged us by 200 pesos (double the cost) for a room refrigerator. My wife caught this, and they applied the overcharge to this time, which h was fine. Nothing great or terrible about this place. But it's inexpensive and fine if your primary need is a place to sleep

I arrived in the evening and spent and hour trying to find the place . There is NO illuminated sign post indicating that the hotel is beyond the entry road. Sincerely, it’s pathetic. Bad management. I finally found the entrance, and met a whole filming crew for a TV show that occupied every square meter of the road. I accept …a coincidence. The building is large and attractive. But I was annoyed with trying to find the place. Got to my room, no water. However a kind gentleman brought me two bottles. This is an upper class hotel in theory…. Got down to breakfast late due to me being so tired. Kind and considerate staff which meant such a lot. Now I know how to get there, would I stay again ? Yes. But they must do something about the sign posting