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"This place is excellent. The room was exactly as it shown in trip.com. Roo. Space is too much even for a couple. Most importantly, the city view will satisfy you beyond your expectations."

"The hotel is aesthetically pleasing, has old world charm yet modern. Breakfast is good though sometimes a long queue is formed outside the restaurant. But my check in was very disappointing. First the time it took for that staff to process it led me to think either their computer is not working or there's a problem with my booking (but I have received reminder from Trip.com. Worst, that staff asked me to pay a sum which is about £100 more than the stated sum on my hotel voucher ( he even said specifically ”For the first night the amount is xxx, and for the second night, the amount is xxx, with a security deposit of £50, the total is £4xx.”I told him he made a mistake as the sum stated in my printed voucher is only £3xx. That staff is either incompetent or not trustworthy, and should not be working on front desk. ALWAYS CHECK THE PRICE ON YOUR VOUCHER."

"Close to Cardiff. The staff is helpful and friendly. They helped us with the cabs when needed. Food is good and pocket friendly."

"I had a very good experience staying at Hilton Cardiff. The hotel felt extremely safe and well managed throughout my stay. One thing I noticed is that they are very strict about not allowing visitors after 9 PM. At first, it was a bit disappointing, but honestly, it also made me feel much safer knowing they take security seriously. The service was excellent from beginning to end. The staff were always kind, attentive, and always willing to help with anything I needed, which made the whole experience feel very welcoming. My room was comfortable, clean, and well maintained. It was also cleaned during my stay, which I really appreciated and added to the overall comfort. The location is another big advantage the hotel is just steps away from Cardiff Castle, making it perfect for exploring the city. It’s also only about a 20 minute walk from Cardiff Central railway station, which made getting there and around very convenient. One morning I decided to try the breakfast buffet, and it was definitely worth it. There were many options to choose from, including pastries, hot food, fruit, and drinks. They also had coffee machines with very good coffee, which made the breakfast experience even better. Another highlight was the bar downstairs it had a great atmosphere and was a really nice place to relax after a day of exploring. Overall, I would definitely stay here again and highly recommend it to anyone visiting Cardiff, especially if you value comfort, excellent service, a great location, and above all, feeling safe during your stay."

"Stayed here for my fiancée's birthday and had the absolute best experience. Beautifully presented room with a balcony overlooking the bay. Customer service from Trizia was second to none, She is an absolute credit to the hotel. We'll be back based on her service alone, but the hotel is fantastic!"

"Hotel was lovely, great location really great staff. Restaurant was fabulous as was the Browns bar & staff. Unfortunately our aircon was ineffective and when reported to reception no engineers to review/fix and we ended up with 2 small fans in the room 🥺🥺. Safe to say our sleep was awful, the room was so hot and stuffy reaching temperatures in excess of 29 degrees (air con was set to 18). It would have been more cooler to sleep in the corridor 😟😟😟. So whilst this hotel was beautiful this issue certainly affected the quality of our stay."

"Great location for us, just a short taxi ride into the city where we watched a gig at the Utilita. The breakfast was really good with a great selection of cooked, pastries and fruit to choose from. The only downside- we were staying during the heat wave and there is no air conditioning in the rooms. A fan was provided, but did little to help cool the room down. Overall, everywhere was clean and tidy and the front desk staff were friendly and helpful."

"I like to book Holiday Inn when I travel because it's usually reliable, although some branches can be a older/more worn out than others, but I expect would be up to standards. Room was comfortable and very spacious. Had a Big screen tv ehich was great to watch the match.The night team went above and beyond to ensure I had a good stay and responded to my request."

"I have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation."

"The location is super convenient, within walking distance to many famous attractions, and transportation is also very accessible. Plus, the decor is unique, the environment is fresh and very clean, and the air conditioning works perfectly, making it very comfortable. Highly recommended!!!"