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My stay at the Munich Art Hotel was absolutely fantastic! The decor is very stylish and there are many artworks adorning the hotel. The location is incredibly convenient, being right next to Munich Central Station. It's super easy to get anywhere in the city by train, subway, or tram, which is a real time-saver for travelers. The room rate was very affordable, and the room was cleaned daily, making for a very satisfying overall stay. The guy at the front desk was also really friendly and welcoming; he'd always greet me warmly whenever I came and went, which made me feel right at home. Plus, a free and generous breakfast was offered every morning. All in all, it's a hotel with a great location, reasonable prices, and a warm, personal touch. I highly recommend it to anyone visiting Munich.

While your hotel facilities are acceptable, the operational failures and hostile staff conduct during my recent stay were entirely unacceptable. My room was located excessively far from the lobby, which amplified a serious safety hazard: the in-room telephone was completely broken. When I discovered the television was also unusable (stating the room was ”not checked in”), housekeeping dismissed me, forcing me to walk all the way to reception just to report your own technical failures. Worse, I experienced an emergency when my phone died without a universal adapter. Instead of helping me during an urgent situation, your staff predatorily refused to assist unless I purchased an overpriced adapter from the hotel. To top it all off, the reception staff were cold and dismissive. Their complete lack of basic courtesy and welcoming demeanor went beyond poor customer service. it felt distinctly like racial bias. A broken room phone is a safety violation, but your staff’s total lack of empathy during an emergency is a failure of management. I expect a formal response regarding how you plan to address these room defects and the deeply problematic behavior of your front desk team. Die Ausstattung Ihres Hotels ist zwar akzeptabel, die betrieblichen Mängel und das Verhalten Ihres Personals während meines Aufenthalts waren jedoch absolut inakzeptabel. Mein Zimmer lag extrem weit von der Lobby entfernt, was ein erhebliches Sicherheitsrisiko verschärfte: Das Zimmertelefon war komplett defekt. Als ich feststellte, dass auch der Fernseher nicht funktionierte (Anzeige: „Zimmer nicht eingecheckt“), wurde ich vom Housekeeping abgewiesen. Ich wurde gezwungen, den gesamten Weg zur Rezeption zu laufen, nur um Ihre eigenen technischen Fehler zu melden. Noch schlimmer war, dass ich mich in einer Notsituation befand, als mein Handy-Akku leer war und ich keinen Universaladapter dabei hatte. Anstatt mir in dieser dringenden Lage zu helfen, weigerte sich Ihr Personal, mich zu unterstützen, und drängte mich stattdessen in räuberischer Absicht dazu, einen völlig überteuerten Adapter vom Hotel zu kaufen. Zu allem Überfluss war das Personal an der Rezeption kalt und abweisend. Der völlige Mangel an grundlegender Höflichkeit ging über schlechten Kundenservice hinaus – es fühlte sich eindeutig nach rassistischer Voreingenommenheit an. Ein defektes Zimmertelefon ist ein Sicherheitsverstoß, aber das völlige Fehlen von Empathie Ihres Personals in einer Notsituation ist ein Versagen des Managements. Ich erwarte eine formelle Rückmeldung darüber, wie Sie diese Mängel im Zimmer und das zutiefst problematische Verhalten Ihres Rezeptionsteams beheben wollen.

A hotel with a good location and a fashionable feeling in front of the station. It was good to have a sauna that can even take an outside air bath on the terrace. I happened to be able to stay at a cheap price, so I'm satisfied, but I think it's a little expensive at a normal price ... Well, Germany itself is expensive, so it can't be helped.

The location was fantastic, very close to the station and within easy reach of the city center. The neighborhood felt very safe, which was a big plus. It was also great to have a supermarket and a coin laundry within walking distance. The room itself was spacious, clean, and comfortable. When the hairdryer in the room wasn't working, I went to the front desk and they immediately lent me a spare, which I thought was excellent service.

very good and clean facilities. the staff are nice and friendly. the area is tidy and feeling safe walking around. Tried breakfast for 2 days and they offer different things on the 2 days and I greatly appreciate that!

Hotel teams are very kind and ready to respond to your requests. Food is perfect and delicious. Hotel is quite new and clean. Location is a bit far from Munich center but it is very convenient for traveling. Also, very clean and safe area. Hotel is far from train station just 1-2 min walk.

This hotel is super close, only about a 5-minute walk from Munich Central Station. The hotel itself is a bit older, but it's very well-maintained and clean. For a Japanese person, the room felt incredibly spacious and comfortable.

Given the comments I read from other travellers, the hotel actually has far exceeded my expectation. First of all, there is a U-bahn station right next to the hotel, which takes you only 2 minutes to the central station. The room is spacious, clean and air-conditioned, which is rather rare among other hotels in Germany. It also comes with a large window, which makes the entire room bright and cosy. The front-desk service is 24 hours. The staff are all friendly and helpful.

Let's start with the spa - an oasis of relaxation and rejuvenation. From the moment I stepped into the tranquil haven of the Vier Jahreszeiten Spa, I was enveloped in an atmosphere of serenity and well-being. The spa facilities are impeccable, featuring a range of treatments and therapies that cater to every guest's needs. The expert therapists displayed a deep understanding of their craft, ensuring a customized and revitalizing experience. After indulging in one of their signature massages, I felt completely refreshed and invigorated. The spa's attention to detail and commitment to providing a sanctuary of calmness was truly impressive. As for the location, Vier Jahreszeiten Kempinski is a true gem in the heart of Munich. Situated on the prestigious Maximilianstrasse, it offers an ideal home base for exploring the vibrant city. From the hotel, you can easily reach Munich's iconic attractions, designer boutiques, and renowned dining establishments. The convenience of being able to stroll through the historic city center or simply step outside to admire the beauty of Maximilianstrasse made my stay even more enjoyable. It's a testament to the hotel's commitment to offering guests the best of Munich right at their doorstep. The overall experience at Vier Jahreszeiten Kempinski was nothing short of exceptional. The luxurious accommodations, attentive staff, and attention to detail throughout the property were all factors that contributed to a memorable stay. The blend of classic elegance and modern amenities created an inviting and sophisticated atmosphere, which I found to be both comfortable and inspiring. In conclusion, Vier Jahreszeiten Kempinski Munich is a top-tier hotel that truly understands the art of hospitality. The remarkable spa and the unbeatable location in the heart of Munich set it apart as a destination that caters to travelers seeking a perfect balance of relaxation and exploration. I highly recommend this hotel to anyone looking to experience the best of Munich in a luxurious and welcoming setting.

At this hotel, I had trouble using the induction hob because I wasn't familiar with its operation. I contacted Trip.com customer service, and even though it was late and I couldn't cook on the first night, they were very proactive in helping me communicate with the hotel staff. The next day, the hotel staff came and tested it, confirming it was working, and even wrote down the operating instructions for us. I'm really grateful to both Trip.com and the hotel staff. This hotel is very close to the subway, and there are shopping malls and supermarkets nearby, making it very convenient. The room is spacious, and we had no problem opening up two 28-inch suitcases. The kitchen is well-equipped with utensils and even includes seasonings.