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"Facilities: The facilities are very new. I often stay at this hotel in Germany, and this is the first one in the UK that provides complimentary water, which is a nice touch. Cleanliness: The cleanliness is also quite good; it's very clean. Environment: The environment is also pretty good. Service: The service is excellent."

"There were three of us in the room, which was very comfortable, and the extra bed was only 10 pounds. There are many choices for dinner, including steak, which tastes very good! Service is nice. 18 holes of golf + club rental = 31 pounds. It will definitely get dark at 4:30. It is recommended to use colored balls from 4 to 4:30, otherwise you will not be able to find the ball."

"I booked for Family Two Double room. However we checked in after dinner (but we dropped off our luggages at 6pm under our name) they said this type of rooms are fully booked and kindly upgrade to a room to a suite. It’s very kind of that but we really don’t want to sleep on a sofa bed we told them many times. They promised someone will come help fixing the sofa bed and the room is nice.  However, when the man arrived he said we should request for a sofa bed when we make the booking so that house keeping can help. We told him originally we booked a two queen beds room, he keeps repeating that we didn’t request earlier. He opened the sofa bed with only dirty mattress then asked us whether we have our own bedding?!?!?! Of coz not!! He said he will go and find some hotels one and then comes back and asked us to do the bedding ourselves! LOL  Finally he offers help to fix the bedding but we feels sorry to him sounds like that’s not his duty, we let him go and do it ourselves.  I am quite surprised and wonder we paid 200 pounds per night for 4 stars hotel but I have to do my bedding myself and being blamed by staff. The air con seems broken the mode cannot be change from heater to air con mode, i tried to set to 20C but ended up goes up to 24.8C in 3 hrs and I am sweating, I called someone to fix it and the same staff told me to turn the whole thing off and open the window so the room will cool down! LOL I don’t want to be frozen in bed the next morning under 2C outside. I insisted to fix the air con and he pressed the whole thing with few buttons together hardly for like 20 times which scared me, it’s turns to air con mode magically !!! But still the set temperature can’t goes up higher than 21C. Anyway, better than sauna or in the freezer. Finally I can rest and pleased that I can check out the next morning. This hotel is nice and clean, parking is convenient, that’s why i came back the 2nd time. However this experience was terrible. 😢"

"Good value of money, nice location with variety choices of transportation - bus, train, underground. Breakfast is nice with plenty of choices of food. The hotel staff is very helpful and tried to serve our needs with heart and patient. Highly recommended!"

"Close to the train station, clean room, really nice staff especially Manoj with the best smile and kindness :) on the bad note, definitely breakfast which was lacking options of more healthier food and overall small range of products to choose from. Had a period emergency and the lobby didn’t give me any amenities free of charge, had to pay 13£ for a pack of pads which is insane for a 4-star hotel level of comfort."

"The hotel room is moderately spaced, the hotel is halfway up the mountain, quiet and good environment. The hotel's bedding is very comfortable and especially sleep-friendly. The hotel is far from the bus station and the MRT station, and the excessive luggage should be particularly cautious."

"Here’s a sample review you can use or adapt based on your experience at Grand Sapphire Hotel, London: --- ⭐️⭐️⭐️☆☆ (3 out of 5 stars) I recently stayed at the Grand Sapphire Hotel in Croydon. The hotel has a modern look and is conveniently located with decent transport links to central London. Check-in was smooth, and the staff at the front desk were polite and helpful throughout my stay. The room was clean and had all the basic amenities — comfortable bed, clean bathroom, and fast Wi-Fi. However, the breakfast box was very minimal and may not be satisfying for everyone, especially those expecting a hot breakfast. Overall, it’s a decent hotel for a short stay, especially if you’re attending an event nearby."

"Good location, especially for concerts that take place in Fairfield Halls. Spacious rooms and multitude of channels in the telly! This part of London is not too grate but the stay os well worth its price."

"What I like : The breakfast! It is not fanciful but enough variety and selection for one to be well fed. I wish there is more vegetarian option as the current vegetarian sausages (?) contains onion. Which is not edible for me, of which our vegetarian practice do not consume onion, garlic , leek The front desk. The young Caucasian lady and the Asian ( I think is Indian if not mistaken ) are both really helpful. The kitchen crew, I think one of the lady's name is Adele or Adela. It was very cold on the day I stayed there , so I can imagine the hard work to withstand the cold and get all food prepare for hotel guests by 6/ 6.30. I am grateful. Gratitude to kitchen team The plumber / engineer. He came helping me to fix the toilet as the water keep flowing. He work really hard towards it getting in and out of the room as the problem is abit tricky. Please recognise his hard work, dedication and determination. I am happy with my stay, it makes me look forward to staying in Holiday Inn when I visit other countries. Sounds like a promising and reliving brand I would be in good hands anywhere I go."

"Stayed for a night at the hotel to attend my friend’s wedding at nearby Grand Sapphire venue. The hotel was very nice with a nice bar and restaurant. The room was clean and was of good size. The only downside is car park is not free even for guests. Its £10 for 24 hours. Also, in the morning the housekeeping staff came very early and was working in the corridor area and we could hear the noises from inside our room which woke me up. Wanted to sleep longer as we had a late night at the wedding."